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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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AWESOME HILARIOUS FUN
July 3, 2016

I am having a great time placing my friends & families faces into the pics, dances & music videos. I really like that it's east to use and the customer service is top notch

Date of experience: July 1, 2016
Illinois
1 review
0 helpful votes
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Best App ever.
May 5, 2021

I became a user last year and our family's just loves it.

Date of experience: June 30, 2016
Nevada
1 review
0 helpful votes
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Didn't Arrive
July 3, 2016

My sister and I had fun looking at all the cards and finally choosing one for our other sister whose birthday was this past Saturday. Unfortunately it didn't arrive.

Date of experience: June 30, 2016
Canada
1 review
0 helpful votes
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Somewhat limited
July 3, 2016

It seemed like I could only use my picture instead of all the heads I already have on my profile. I wanted to use other heads previously loaded. So was somewhat DISSAPOINTED.

Date of experience: June 30, 2016
Qatar
1 review
0 helpful votes
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Billing confusion
July 2, 2016

Billing process is not clear I though I will be charged monthly but you have charged me for whole year

Date of experience: June 30, 2016
Alabama
1 review
0 helpful votes
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Misunderstood charge
July 3, 2016

It was easy to make a video and lots of fun. I just wasn't aware I would be charged for a year instead of for the one I made.

Date of experience: June 30, 2016
Georgia
1 review
0 helpful votes
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Very good
May 5, 2021

But need more options
All our relatives and friends love to have fun with each other. We would like to see you have some more REALLY fun options. For adults. Not politically correct.
Let's have some REAL fun!
Thanks!

Date of experience: June 30, 2016
Michigan
1 review
0 helpful votes
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Wonderfull
May 5, 2021

It was my first time, made a few mistakes, but enjoyed very much

Date of experience: June 30, 2016
North Dakota
1 review
0 helpful votes
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AWESOME!
July 2, 2016

Sent my dad a birthday card and he loved it! Great for people that don't do papercards thru the mail

Date of experience: June 30, 2016
Canada
1 review
0 helpful votes
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More choices please
July 2, 2016

Once I signed up I found there really weren't as many choices as I would like. The jib jab product is funny because the mouths move, but many of the choices have this minimally. And... how about one for Canada Day? If you sell your product to Canadians, offer products that are specific to us, please and thanks.

Date of experience: June 30, 2016
Philippines
1 review
0 helpful votes
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Love the music and dance videos
July 2, 2016

Very easy to use and starring you music and dance videos are especially a lot of fun!

Date of experience: June 30, 2016
New Jersey
1 review
0 helpful votes
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Poor selection
July 2, 2016

The videos available to choose was limited and not worth the $18 sunscription fee. I think the videos should be pay as you go not an annual fee.

Date of experience: June 30, 2016
District of Columbia
1 review
0 helpful votes
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Exit strategy
February 17, 2021

I was confused about billing when I signed up and didn't expect to be signing for the annual fee. The staff immediately gave me a refund - no questions asked. Nice.

Date of experience: June 30, 2016
Uganda
1 review
0 helpful votes
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Invite Options
July 2, 2016

You need to offer more "invite" type options, where customer can manage responses etc.

Date of experience: June 30, 2016
California
1 review
0 helpful votes
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Love this site, and my family and friends love their cards. But please give more choices for only one person in the card. A lot of times, I don't want to include 3,4, or 5 people... I just want to put one person.

Date of experience: June 30, 2016
Canada
1 review
0 helpful votes
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Awesome
May 5, 2021

My friend really liked her video I made of her and her husband for her birthday

Date of experience: June 29, 2016
California
1 review
0 helpful votes
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So worth it!
February 17, 2021

Love the hilarious videos you can make and share! If someone needs a laugh send them a JibJab :)

Date of experience: June 29, 2016
Canada
1 review
0 helpful votes
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No hassle customer service
July 2, 2016

I remember signing up for JibJab at Christmas, but I don't recall signing up for any kind of auto renewal. When my Visa was charged the following June, even though I hadn't used the service since Christmas I wasn't sure why. When I inquired about the charge, just expecting to have any kind of auto renewal turned off and no further charges I received a reply within two days with an immediate refund! No hassles, no questions asked. Excellent service JibJab - people shouldn't hesitate to sign up for this service if they want to. It was so fun making the card for everyone even though it was a one time use.

Date of experience: June 29, 2016
Texas
1 review
0 helpful votes
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Haven't gotten refund yet
July 1, 2016

My phone rep was awesome and so prompt to get back. I hate to leave this review. He was awesome but I have not yet seen my refund. Help? If I get refund this will be a 5 star review. Is this my bank or Jibjab?

Date of experience: June 29, 2016
Alabama
1 review
0 helpful votes
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JibJab is awesome!
July 2, 2016

I'll admit, I initially thought $18 was a bit steep for a video card. But realizing it was a year membership I paid it saying I'd make the most of it. Now I use JibJab regularly to create more cards for family & friends that are absolutely hilarious. It makes me laugh so much - it's the best $18 I've spent in a while!

Date of experience: June 29, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA