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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Family members enjoyed seeing themselves in the videos. Would like to see more variety added to your cards...
I did not auto-renew my subscription, yet I was charged $18.00 to continue anyway. Customer support took care of this and issued an immediate refund.
Still awaiting response for a refund on paying a full years subscription for 1 video
Sent an old friend the JibJab video with the stripper celebrating the birthday boy. My version had one scary twist... my face on the stripper. You made him laugh. (Me too.)
Fun cards, everyone loves them. Site easy to use even for technology challenged people like me.
I've just done my first JibJab card. It is fun to put the faces on and see the final result. Really enjoyed it.
Not many new music videos to make since 2 years ago. Wont sign up again unless more variety happens.
I've tried the site before but never paid for anything. On my son's birthday I made a funny birthday card and when my family watched it everyone was rofl. Thanks to everyone who works hard maintaining jibjab. Keep up the good work
I was very happy with the experience of making the card, I just wish I could have saved it without having to pay $1.99 for that service. I didn't get a chance to show my husband before I sent the card off.
So far, for $18 a year I have already both gotten and given hundreds of dollars worth of laughs, tears of joy and heartfelt love, and pure fun-filled entertainment! Being a JibJabber (a JibJab client) is a roller coaster of fun! I absolutely LOVE IT!
Tried multiple times to send on weekend and wouldn't go thru - then my 5 attempts came through 4 days later. Tracking system not reliable - had to ask people if they had received my invite.
Good variety of cards & up to date music.
Fun to sit with the kids and create cards. I just would like more casting cards to choose from.
When creating the card, it was awkward to go back to correct something because I often ended right back at the very beginning.
Sent to whole family who belly laughed
Easy to use easy to send easily the best ecard site out there I was highly sceptical about the joining and fee but I won't be sending another boring birthday card again A1
Everything was great with jib jab however when I requested next day delivery they never shared the time it would be. I told the recipient he would get something from me the next day but it came late and I thought it wasn't coming. Having a time of delivery or the ability for the customer to chose the time would be a vast improvement.
As an established user, I chose from an increasingly good birthday collection, imported and adjusted an image, added my message, and queued the message. Very easy and well received!
No instructions given on how to personalize the cards, ie, use the personalized photo ones, or even how to add a personal note. Would get my money back if I could.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

