Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Beckey H.
Unfollow Beckey H.
Share Review
Report Review

Anniversary fun!
August 21, 2016

Family members enjoyed seeing themselves in the videos. Would like to see more variety added to your cards...

Date of experience: August 19, 2016
California
2 reviews
0 helpful votes
Follow Judith B.
Unfollow Judith B.
Share Review
Report Review

I did not auto-renew my subscription, yet I was charged $18.00 to continue anyway. Customer support took care of this and issued an immediate refund.

Date of experience: August 19, 2016
Washington
2 reviews
0 helpful votes
Follow Sarah C.
Unfollow Sarah C.
Share Review
Report Review

The card as easy to create and the interface for uploading photos was seamless.

Date of experience: August 19, 2016
Tennessee
1 review
0 helpful votes
Follow Kelly C.
Unfollow Kelly C.
Share Review
Report Review

Disappointed
August 21, 2016

Still awaiting response for a refund on paying a full years subscription for 1 video

Date of experience: August 19, 2016
Indiana
1 review
0 helpful votes
Follow Larry M.
Unfollow Larry M.
Share Review
Report Review

You made him laugh
August 21, 2016

Sent an old friend the JibJab video with the stripper celebrating the birthday boy. My version had one scary twist... my face on the stripper. You made him laugh. (Me too.)

Date of experience: August 19, 2016
Texas
1 review
0 helpful votes
Follow Denis A.
Unfollow Denis A.
Share Review
Report Review

Confused
August 21, 2016

Paid my money but very confusing as how to use it... especially where u insert people's faces. How about a nice 1, 2, 3 tutorial?

Date of experience: August 19, 2016
Oregon
1 review
0 helpful votes
Follow Sandy P.
Unfollow Sandy P.
Share Review
Report Review

Happy camper
August 21, 2016

Fun cards, everyone loves them. Site easy to use even for technology challenged people like me.

Date of experience: August 19, 2016
GB
1 review
0 helpful votes
Follow F P.
Unfollow F P.
Share Review
Report Review

Excellent!
August 21, 2016

I've just done my first JibJab card. It is fun to put the faces on and see the final result. Really enjoyed it.

Date of experience: August 19, 2016
Missouri
1 review
0 helpful votes
Follow Chrissy C.
Unfollow Chrissy C.
Share Review
Report Review

Love the concept
August 21, 2016

Not many new music videos to make since 2 years ago. Wont sign up again unless more variety happens.

Date of experience: August 19, 2016
New Jersey
1 review
0 helpful votes
Follow Jordan D.
Unfollow Jordan D.
Share Review
Report Review

I've tried the site before but never paid for anything. On my son's birthday I made a funny birthday card and when my family watched it everyone was rofl. Thanks to everyone who works hard maintaining jibjab. Keep up the good work

Date of experience: August 19, 2016
Oregon
1 review
0 helpful votes
Follow Lori S.
Unfollow Lori S.
Share Review
Report Review

Happy, with one disappointment!
August 21, 2016

I was very happy with the experience of making the card, I just wish I could have saved it without having to pay $1.99 for that service. I didn't get a chance to show my husband before I sent the card off.

Date of experience: August 19, 2016
California
1 review
0 helpful votes
Follow Sky V.
Unfollow Sky V.
Share Review
Report Review

JibJab ROCKS!
August 21, 2016

So far, for $18 a year I have already both gotten and given hundreds of dollars worth of laughs, tears of joy and heartfelt love, and pure fun-filled entertainment! Being a JibJabber (a JibJab client) is a roller coaster of fun! I absolutely LOVE IT!

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
Follow Zoria H.
Unfollow Zoria H.
Share Review
Report Review

Somewhat Satisfied
August 20, 2016

Tried multiple times to send on weekend and wouldn't go thru - then my 5 attempts came through 4 days later. Tracking system not reliable - had to ask people if they had received my invite.

Good variety of cards & up to date music.

Date of experience: August 18, 2016
Illinois
1 review
0 helpful votes
Follow Nicole S.
Unfollow Nicole S.
Share Review
Report Review

Good laugh
August 20, 2016

Fun to sit with the kids and create cards. I just would like more casting cards to choose from.

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
Follow C H.
Unfollow C H.
Share Review
Report Review

Dancer review
August 20, 2016

When creating the card, it was awkward to go back to correct something because I often ended right back at the very beginning.

Date of experience: August 18, 2016
GB
1 review
0 helpful votes
Follow Dan H.
Unfollow Dan H.
Share Review
Report Review

Very funny
August 20, 2016

Sent to whole family who belly laughed
Easy to use easy to send easily the best ecard site out there I was highly sceptical about the joining and fee but I won't be sending another boring birthday card again A1

Date of experience: August 18, 2016
Delaware
1 review
0 helpful votes
Follow Nikki K.
Unfollow Nikki K.
Share Review
Report Review

Could be better
August 20, 2016

Everything was great with jib jab however when I requested next day delivery they never shared the time it would be. I told the recipient he would get something from me the next day but it came late and I thought it wasn't coming. Having a time of delivery or the ability for the customer to chose the time would be a vast improvement.

Date of experience: August 18, 2016
California
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Share Review
Report Review

Thanks
August 20, 2016

Thanks for giving me the HD version of the video. The presentation will look great. =)

Date of experience: August 18, 2016
GB
3 reviews
1 helpful vote
Follow Ian B.
Unfollow Ian B.
Share Review
Report Review

A fun birthday card for China
August 20, 2016

As an established user, I chose from an increasingly good birthday collection, imported and adjusted an image, added my message, and queued the message. Very easy and well received!

Date of experience: August 18, 2016
Virginia
1 review
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

No instructions
August 20, 2016

No instructions given on how to personalize the cards, ie, use the personalized photo ones, or even how to add a personal note. Would get my money back if I could.

Date of experience: August 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA