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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Needed to cancel membership
September 30, 2016

I had not used my membership in over a year and wanted to cancel it. I emailed in and asked to have that done and if they gave credit on the remaining portion of the year. Their response was quick, friendly and they did give me credit back for the yr. I was very happy with the experience and will continue to let my friends and family know about this site.

Date of experience: September 28, 2016
California
1 review
0 helpful votes
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It was fun
September 30, 2016

I enjoy sending greeting cards puts a smile on my family's faces

Date of experience: September 28, 2016
NL
1 review
0 helpful votes
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Zoals altijd heeft hij het naar zijn zin met jibjab.
Ik weet alleen niet hoe het moet met het betalen,(Ned. Rabobank)
Ik kan niet met mijn bankpas het abonnements geld naar u overmaken.

Gr... Dré Meex
E-mail;*******@hotmail.nl

Date of experience: September 28, 2016
California
1 review
0 helpful votes
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This website is awesome.
September 30, 2016

I must say that I'm very pleased I have never got such quick response back from off of a website it's amazing to me and I appreciate you getting back with me without me having to right you again it was so quick and easy and very nice to have someone take care of me over a website as quick and easy as you guys did thank you so much.

Date of experience: September 28, 2016
Texas
1 review
0 helpful votes
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Immediate Response
September 30, 2016

I accidentally signed up for the premium membership. When I realized I was being charged $18 I contacted JibJab. They immediately responded and within two days, as they promised, it was taken care of and I still have my $18 and a free non-premium JibJab membership. I am VERY IMPRESSED.

Date of experience: September 28, 2016
New Jersey
1 review
0 helpful votes
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Fun, need more content though
September 30, 2016

Very fun, but need more songs for the paying subscribers

Date of experience: September 28, 2016
California
1 review
0 helpful votes
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JibbJab B-Day and Other Cards
September 30, 2016

Great... I worked for 24 years with a Team of LE/Military style gunslingers for a major Department in the L. A. area. It just isn't seemly to send a B-Day card to an old partner with hearts and flowers all over it. JibJab fills the bill.

Date of experience: September 28, 2016
Spain
1 review
0 helpful votes
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Couldn't open
September 30, 2016

None of my recipients could open their cards. In the end I had to send a link.

Date of experience: September 28, 2016
Washington
1 review
0 helpful votes
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Always a fun experience
September 30, 2016

I find the most fun is trying to match my faces with the right card.

Date of experience: September 28, 2016
GB
1 review
0 helpful votes
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Great app
September 30, 2016

Am hopefully going to be using this app all the time!

My son also told me his old school used it.

Date of experience: September 28, 2016
North Carolina
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
September 30, 2016

In a time where you usually get a recorded voice reading you a menu of options, my email to Jib jab was responded to the same day I sent it, in the way I wanted it to go. They were friendly and helpful. Thanks!

Date of experience: September 28, 2016
Colorado
1 review
0 helpful votes
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Laughter is good medicine
September 30, 2016

Made a fun birthday card for my dad. My kids loved it

Date of experience: September 28, 2016
New Jersey
1 review
0 helpful votes
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Stellar Experience
September 30, 2016

JibJab so fun to use or even try, if you are concerned about trying and not liking it, don't be. The customer service is exceptional and they mean what they say about their full satisfaction guarantee.

Date of experience: September 28, 2016
New York
1 review
0 helpful votes
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The process is too confusing.
September 30, 2016

Don't spend your money on this, it is a waste. If I could get it back, I would. There is a very low selection of videos and the process of trying to put the faces on the people is way to difficult.

Date of experience: September 28, 2016
Australia
1 review
0 helpful votes
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So much fun
September 30, 2016

My hubby & I were sad not to see our youngest granddaughter on her 4th birthday, so we decided to send a fun card with us as the characters. She loved it especially because Pa ended up doing the ladies parts & Nanny was the skinny male character. We shared it with our 7 other grandchildren who thought it was hilarious.

Date of experience: September 28, 2016
Australia
1 review
0 helpful votes
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4 star
September 30, 2016

I have got some questions When I have purchase one of your e-cards or whatever, can I use them again putting in other faces on?
Have you got a program that I can put animation's on my photos so I can transfer them to Movie maker

Date of experience: September 27, 2016
Canada
1 review
0 helpful votes
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Membership problem
September 30, 2016

I had a problem with my subscription with JibJab. They help me to solved it and gave me a one year subscription.

Date of experience: September 27, 2016
Illinois
1 review
0 helpful votes
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Quick response with solution
September 29, 2016

I received a prompt response to my issue. Although it was stated that I may not hear from JibJab for a couple of days, I was immediately emailed with a suggestion and my problem was resolved. I was unable to play the samples with sound. The suggestion was to change my search engine to Google Chrome and it worked. Thank you very much JibJab staff.

Date of experience: September 27, 2016
New Zealand
1 review
0 helpful votes
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Job done and delivered
September 29, 2016

Liked the music card, created easily and sent within 5 mins.

Date of experience: September 27, 2016
Guernsey
1 review
0 helpful votes
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It was a success
September 29, 2016

The birthday card was received on time and was well received

Date of experience: September 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA