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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had not used my membership in over a year and wanted to cancel it. I emailed in and asked to have that done and if they gave credit on the remaining portion of the year. Their response was quick, friendly and they did give me credit back for the yr. I was very happy with the experience and will continue to let my friends and family know about this site.
I enjoy sending greeting cards puts a smile on my family's faces
Zoals altijd heeft hij het naar zijn zin met jibjab.
Ik weet alleen niet hoe het moet met het betalen,(Ned. Rabobank)
Ik kan niet met mijn bankpas het abonnements geld naar u overmaken.
Gr... Dré Meex
E-mail;*******@hotmail.nl
I must say that I'm very pleased I have never got such quick response back from off of a website it's amazing to me and I appreciate you getting back with me without me having to right you again it was so quick and easy and very nice to have someone take care of me over a website as quick and easy as you guys did thank you so much.
I accidentally signed up for the premium membership. When I realized I was being charged $18 I contacted JibJab. They immediately responded and within two days, as they promised, it was taken care of and I still have my $18 and a free non-premium JibJab membership. I am VERY IMPRESSED.
Very fun, but need more songs for the paying subscribers
Great... I worked for 24 years with a Team of LE/Military style gunslingers for a major Department in the L. A. area. It just isn't seemly to send a B-Day card to an old partner with hearts and flowers all over it. JibJab fills the bill.
None of my recipients could open their cards. In the end I had to send a link.
I find the most fun is trying to match my faces with the right card.
In a time where you usually get a recorded voice reading you a menu of options, my email to Jib jab was responded to the same day I sent it, in the way I wanted it to go. They were friendly and helpful. Thanks!
JibJab so fun to use or even try, if you are concerned about trying and not liking it, don't be. The customer service is exceptional and they mean what they say about their full satisfaction guarantee.
Don't spend your money on this, it is a waste. If I could get it back, I would. There is a very low selection of videos and the process of trying to put the faces on the people is way to difficult.
My hubby & I were sad not to see our youngest granddaughter on her 4th birthday, so we decided to send a fun card with us as the characters. She loved it especially because Pa ended up doing the ladies parts & Nanny was the skinny male character. We shared it with our 7 other grandchildren who thought it was hilarious.
I have got some questions When I have purchase one of your e-cards or whatever, can I use them again putting in other faces on?
Have you got a program that I can put animation's on my photos so I can transfer them to Movie maker
I had a problem with my subscription with JibJab. They help me to solved it and gave me a one year subscription.
I received a prompt response to my issue. Although it was stated that I may not hear from JibJab for a couple of days, I was immediately emailed with a suggestion and my problem was resolved. I was unable to play the samples with sound. The suggestion was to change my search engine to Google Chrome and it worked. Thank you very much JibJab staff.
Liked the music card, created easily and sent within 5 mins.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

