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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
3 reviews
0 helpful votes
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Make 'em laugh!
October 5, 2016

The cards you can create with JibJab are so creative and funny and bring the recipient so much joy, and the occasional belly-laugh, why send ordinary e-cards anymore?

Date of experience: October 3, 2016
Ohio
1 review
0 helpful votes
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Card review
October 5, 2016

Overall rather good although a technology-challenged senior citizen was somewhat baffled

Date of experience: October 3, 2016
Louisiana
2 reviews
0 helpful votes
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A Fun Experience
October 5, 2016

I like jib jab but I find it a little hard to line up the mouth line. I always get the black so I know I am not doing it right, but I will keep practicing

Date of experience: October 3, 2016
Ohio
1 review
0 helpful votes
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Birthday card
October 5, 2016

I had a hard time signing up on my phone and just wanted to purchase a single card. Now I have a yearly membership that I am stuck with.

Best regards,

Date of experience: October 3, 2016
Ohio
2 reviews
0 helpful votes
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Studio Dancers
October 5, 2016

Love the concept. For the most part, directions were easy to follow, although I could not figure out how to edit or delete my creations. I always had to start over if I did not like the results. I was disappointed that there was an additional charge for downloading, I will enjoy using this to send birthday and holiday greetings this year.

Date of experience: October 3, 2016
Ohio
1 review
0 helpful votes
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Very easy to use
October 5, 2016

Its very easy to use their site.
My only issues are my message on the card I made for my brother didn't show up.

Date of experience: October 3, 2016
Australia
1 review
0 helpful votes
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Very funny app.
October 4, 2016

I love the app was disappointed that my mum and sister only received the video I sent them as a picture.

Date of experience: October 2, 2016
Colorado
1 review
0 helpful votes
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Fun
October 4, 2016

This is a fun program. I spend a lot of time making cards with my grandkids. They love it!

Date of experience: October 2, 2016
Illinois
1 review
0 helpful votes
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Fun birthday greeting
October 4, 2016

I enjoyed putting together a music video for my brother's birthday and he enjoyed receiving it.

Date of experience: October 2, 2016
Canada
1 review
0 helpful votes
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Love the cards
October 4, 2016

I love how easy this is and was able to send just the kind of cards I wanted. Very happy with experience.

Date of experience: October 2, 2016
Virginia
1 review
0 helpful votes
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Friend didn't like
October 4, 2016

I received a curt note from the friend I sent this to - not happy with the "email" card.

Date of experience: October 2, 2016
Indiana
1 review
0 helpful votes
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Not much for the price
October 4, 2016

Fun, but for the price there should be a lot more videos and cards to choose from. Plus, many options cannot be personalized. Then if you or a recipient want to keep a video it costs extra.

Date of experience: October 2, 2016
Canada
1 review
0 helpful votes
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Too much work
October 4, 2016

I do like some of your cards but I am not computer savvy so don't understand how to put faces in place so will be cancelling thanks

Date of experience: October 2, 2016
Virginia
1 review
0 helpful votes
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Glitch
October 4, 2016

A random face is in my video right at the beginning. Kind of ruins it.

Date of experience: October 2, 2016
GB
1 review
0 helpful votes
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Exciting and easy to use. Great fun
October 4, 2016

Great selection for every occasion. Great way to send abroad.

Date of experience: October 2, 2016
California
2 reviews
0 helpful votes
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Its pretty cool
October 4, 2016

Really cool, lots of videos to pick from too. If they didn't force you to pay for a year and have auto-renew it would have been 5 stars.

Date of experience: October 1, 2016
Montana
1 review
0 helpful votes
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Pixil problem
October 3, 2016

A black bar appears in one of the figures face toward the end.

Date of experience: October 1, 2016
New York
2 reviews
0 helpful votes
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EXCELLENT SUPPORT
October 3, 2016

I HAD A PROBLEM ON JIBJAB WITH IT NOT RECOGNIZING MY ID. THE SUPPORT AGENT WENT THROUGH HOOPS TO GET IT CORRECTED. THIS IS THE TYPE OF SERVICE ONE HOPES FOR.

Date of experience: October 1, 2016
Maine
1 review
0 helpful votes
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Subscription Overcharge
October 3, 2016

I saw the 1.99 per month charge and figured ok, not a bad deal. Like anything, once they get your card your pants are dropped so to speak. Imagine my surprise when I got a charge for $18 this month. Must be some fine print I didn't read somewhere. WTF guys? Do I get charged every time I am on the site? Buyer Beware.

Date of experience: October 1, 2016
Virginia
1 review
0 helpful votes
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Updating the JibJab
October 3, 2016

Very good. But once you send a Jib Jab it is hard to continue the "fun" You need to up date your various JibJabs monthly... example political satire, current events, etc.

Date of experience: October 1, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA