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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Kansas
1 review
0 helpful votes
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Fun Way for Holiday Greetings
December 13, 2016

Everyone gets a good laugh, and it's easy to personalize the greetings.

Date of experience: December 11, 2016
Washington
1 review
0 helpful votes
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Wish I Could Send the JibJab Cards.
December 13, 2016

Hilarious and fun. Sure to get an lol. But, when I try to send via email, none of my recipients have received it. Disappointing.

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Giggles with youir cake
December 13, 2016

There's lots of variety with amazing animation and music. The e-cards are hit with everyone. Its great value given the cost of cards and postage. I don't think I'll be going back to snail mail.

Date of experience: December 11, 2016
New Jersey
1 review
0 helpful votes
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Contested charge
December 13, 2016

I was charged erroneously- $18. On top of the $1.50 that I signed up for

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Cute but hard to share
December 13, 2016

Sending a link from the site sends it to the recipients spam so I paid for a download and it turned out the file was too large to email. It would be nice not to have the jib jab adverts all over as well.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Not Happy
December 13, 2016

I am not happy with the whole year being taken at the beginning of the subscription. I was under the impression it was only a dollar and change a month.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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JibJab Videos
December 13, 2016

I am very satisfied with all my JibJab Videos my friends and family like them very much. Through the years you guys have done a great job! Keep adding different funny things to add our faces to the Videos lol.

Have a Merry Christmas and Happy New Year 2017

Date of experience: December 11, 2016
Kansas
1 review
0 helpful votes
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I love Jib Jabs and have been a member for a while. We use jib jabs for our company Christmas party - as commercials between other performances. I was really disappointed with the lack of new material this year for the Holidays. The ones that were "new" weren't funny or weren't in good taste. Instead of four jib jabs that we used last year, we were only able to present one "new" jib jab this year.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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It's wonderful and cheerful
December 13, 2016

I just hope there more videos to pick from thank you

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Frustrated
December 13, 2016

I love the concept and the cleverness of the program, but some frustrations using.
1. Many recipients unable to download without trying several times
2. Some recipients did not receive (my daughter; making me wonder how many others on the send list missed as well)
3. Not a current contact list that was brought up by the program (wondering how all those old contacts of many years ago were included?!) and missing some newer contacts
4. Would be nice to be able to confirm if opened/received at the other end
5. Option to save select contacts for future cards would be nice
6. Didn't appreciate that it was extra money to save the card. The base price should cover this.
With some tweeking and without gouging this is a terrific program. Hope you can oblige.

Date of experience: December 11, 2016
Minnesota
1 review
0 helpful votes
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Although the first impression was very fun to me and easy enough to use, the lack of response has taken the wind out of my sails. Does take more time than Jackie Lawson cards, but I do like the personal photo aspect.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Love the music videos
December 13, 2016

There's really nothing bad to say about Jib Jab. It's a fun and interactive way to create cards. I like it especially around the holidays.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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I'm I being billed?
December 13, 2016

I looked on my bank statements and there's a payment to you jibber jab. I don't remember signing anything about a monthly payment!

Date of experience: December 11, 2016
Pennsylvania
1 review
0 helpful votes
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Pure Happiness :)
December 13, 2016

Very easy to use. Makes me happy to make them and the people who receive them LOVE them and are hysterically laughing. Spreads joy!

Date of experience: December 11, 2016
Florida
2 reviews
0 helpful votes
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This site is Awesome!
December 13, 2016

So much fun making the different cards! Will enjoy sending them throughout the year! Very creative!

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Blah
December 13, 2016

I want my money back and cancel my membership. I emailed about a technical problem and never got an answer. It has been about a week and I was told about 2 days for an answer.

Date of experience: December 11, 2016
Oregon
1 review
0 helpful votes
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JIbJab Review
December 13, 2016

Easy to use and lots of fun for those I chose to add in the clips

Date of experience: December 11, 2016
New Mexico
1 review
0 helpful votes
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"I Laughed so heard I scared the dog."
December 13, 2016

Gave a friend taquila birthday card. She loved it. She wrote back, "I laughed sohard I scared the dog."

Date of experience: December 11, 2016
Texas
2 reviews
0 helpful votes
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It was a hit at the Christmas Luncheon
December 13, 2016

I made 40 different Jib Jab videos with 60 people in up to 3 videos each. Downloaded them and stitched them together for a 40 minute video played at the office Christmas Luncheon. Everyone (even the big bosses) loved them! Many folks said it was the best Christmas party the firm had ever had. Fabulous!

Date of experience: December 11, 2016
Arizona
1 review
0 helpful votes
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So fun and easy to use
December 13, 2016

I love that Jib Jab exists. I make funny videos to share on Facebook of my employees. My customers love to see it.

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA