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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Everyone gets a good laugh, and it's easy to personalize the greetings.
Hilarious and fun. Sure to get an lol. But, when I try to send via email, none of my recipients have received it. Disappointing.
There's lots of variety with amazing animation and music. The e-cards are hit with everyone. Its great value given the cost of cards and postage. I don't think I'll be going back to snail mail.
I was charged erroneously- $18. On top of the $1.50 that I signed up for
Sending a link from the site sends it to the recipients spam so I paid for a download and it turned out the file was too large to email. It would be nice not to have the jib jab adverts all over as well.
I am not happy with the whole year being taken at the beginning of the subscription. I was under the impression it was only a dollar and change a month.
I am very satisfied with all my JibJab Videos my friends and family like them very much. Through the years you guys have done a great job! Keep adding different funny things to add our faces to the Videos lol.
Have a Merry Christmas and Happy New Year 2017
I love Jib Jabs and have been a member for a while. We use jib jabs for our company Christmas party - as commercials between other performances. I was really disappointed with the lack of new material this year for the Holidays. The ones that were "new" weren't funny or weren't in good taste. Instead of four jib jabs that we used last year, we were only able to present one "new" jib jab this year.
I just hope there more videos to pick from thank you
I love the concept and the cleverness of the program, but some frustrations using.
1. Many recipients unable to download without trying several times
2. Some recipients did not receive (my daughter; making me wonder how many others on the send list missed as well)
3. Not a current contact list that was brought up by the program (wondering how all those old contacts of many years ago were included?!) and missing some newer contacts
4. Would be nice to be able to confirm if opened/received at the other end
5. Option to save select contacts for future cards would be nice
6. Didn't appreciate that it was extra money to save the card. The base price should cover this.
With some tweeking and without gouging this is a terrific program. Hope you can oblige.
Although the first impression was very fun to me and easy enough to use, the lack of response has taken the wind out of my sails. Does take more time than Jackie Lawson cards, but I do like the personal photo aspect.
There's really nothing bad to say about Jib Jab. It's a fun and interactive way to create cards. I like it especially around the holidays.
I looked on my bank statements and there's a payment to you jibber jab. I don't remember signing anything about a monthly payment!
Very easy to use. Makes me happy to make them and the people who receive them LOVE them and are hysterically laughing. Spreads joy!
So much fun making the different cards! Will enjoy sending them throughout the year! Very creative!
I want my money back and cancel my membership. I emailed about a technical problem and never got an answer. It has been about a week and I was told about 2 days for an answer.
Gave a friend taquila birthday card. She loved it. She wrote back, "I laughed sohard I scared the dog."
I made 40 different Jib Jab videos with 60 people in up to 3 videos each. Downloaded them and stitched them together for a 40 minute video played at the office Christmas Luncheon. Everyone (even the big bosses) loved them! Many folks said it was the best Christmas party the firm had ever had. Fabulous!
I love that Jib Jab exists. I make funny videos to share on Facebook of my employees. My customers love to see it.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

