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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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North Dakota
1 review
0 helpful votes
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I cannot download one video for some reason. I see the "Download" button that I used successfully for my other 8 videos, but the link won't work for one. I tried ordering the video again just to download it, second link inactive as well. I don't have time to wait 2 days for customer service to respond, and it's very frustrating that there's no way to reach a live person to resolve. Christmas party tonight, so I'm just out. Big downside to a fun product/service.

Date of experience: December 15, 2016
North Carolina
2 reviews
0 helpful votes
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Got lots of laughs
December 17, 2016

A friend got me started after her cute Christmas video... it was nothing but laughs from then on.

Date of experience: December 15, 2016
Texas
1 review
0 helpful votes
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Love the site
December 17, 2016

My customers and friends thoroughly enjoy and continually want to see the next masterpiece.

Date of experience: December 15, 2016
Virginia
3 reviews
0 helpful votes
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Easy and Fun
December 17, 2016

JibJab is easy to use and has a good variety of animated ecards to choose from

Date of experience: December 15, 2016
Illinois
1 review
0 helpful votes
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Haven't quite figured it out yet
December 17, 2016

The videos are funny, just trying to learn the ropes and the best way to send them to multiple people...

Date of experience: December 15, 2016
New Jersey
1 review
0 helpful votes
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Poor
December 17, 2016

I got one card for 18.00 bucks... site is hard to navigate

Date of experience: December 15, 2016
Florida
1 review
0 helpful votes
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Great brain break
December 17, 2016

..

Date of experience: December 15, 2016
DO
1 review
0 helpful votes
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Not enough people
December 17, 2016

It would be great if you had more variety using real people and also options for big teams. Year after year I look forward to improvements but see the same old templates.

Date of experience: December 15, 2016
Texas
1 review
0 helpful votes
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Problems uploading, Not child friendly
December 17, 2016

I had tons of trouble uploading photos, videos that said they were publishing that just got frozen and never did anything.

Also, this isn't a child friendly app... Unless you want your 4 year old turned into a striptease dancer (yikes)! I wish there were a child version, she loved making herself into Santas elf and going on a sledding race!

Date of experience: December 15, 2016
Illinois
1 review
0 helpful votes
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ANYONE can do this
December 17, 2016

I am one of the least technical people there is but I found JibJab to be very easy to use. It is as easy a program to use as are the fun results!

Date of experience: December 15, 2016
Louisiana
1 review
0 helpful votes
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Fun! Fun! Fun, for the whole family!
December 17, 2016

Jib Jab so much fun. It is great for the whole family.

Date of experience: December 15, 2016
Ohio
1 review
0 helpful votes
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A fun way to send holiday cards
December 17, 2016

So much fun making cards and videos to send to friends and family on holidays and birthdays

Date of experience: December 15, 2016
Illinois
1 review
0 helpful votes
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Not for me, after all.
December 17, 2016

After viewing the video, I've decided JibJab is not for me. I simply did not like the available videos or the video I chose.

Date of experience: December 15, 2016
Pennsylvania
2 reviews
0 helpful votes
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This video was perfect for our family - we love Mexico and it's music and fun. All five of us were happily represented. Our friends giggled and smiled and that was our intent. One small thing - one of the five characters was not featured quite as much as the others and it would have been nice to have it just a little more balanced.

Date of experience: December 15, 2016
Minnesota
1 review
0 helpful votes
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I can't believe that I hesitated in paying the small cost for this terrific service. No, it's not free, but it's worth every penny as compared to the free cards online. All are fun, everyone loves receiving them, and we like sending them. Lots of laughs, little effort. All good.

Date of experience: December 15, 2016
Florida
1 review
0 helpful votes
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Great fun!
December 17, 2016

We laughed and laughed and watched them over and over. The friends that I included enjoyed the laugh and thought it was a great comic relief. Great cards!

Date of experience: December 15, 2016
Tennessee
2 reviews
2 helpful votes
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Fun
December 17, 2016

I really enjoy using the site to find out about scams.

Date of experience: December 15, 2016
California
1 review
0 helpful votes
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AWESOME
December 17, 2016

I have two young grandsons. I joined to make them videos starring them and their family members. I've had so much fun making them and they absolutely LOVE them.

Date of experience: December 15, 2016
Rhode Island
1 review
1 helpful vote
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I enjoy the vidoes but i feel the consumer shouldn't have to pay extra to download a favorite video since we are already paying for an annual subscription.

Date of experience: December 15, 2016
Canada
1 review
0 helpful votes
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Rip off
December 17, 2016

Paid to make videos and then was charged more to be able to download them. Download link NEVER worked and the site constantly had issues with logging in. Will use other sites before this in the future. Very disappointed :(

Date of experience: December 15, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA