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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Portugal
1 review
0 helpful votes
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A bit of fun
December 19, 2016

I liked the opportunity to play a joke on my friend and it was very easy to use - needs some updating of latest music to be done is my only comment.

Date of experience: December 17, 2016
Canada
1 review
0 helpful votes
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New videos
December 19, 2016

I have not noticed much of a change from last year with respect to video choices which i have already used in the past. I think JibJab should invest theitlr time in creating more video choices.

Date of experience: December 17, 2016
Michigan
1 review
0 helpful votes
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Christmas tradition
December 19, 2016

We've been sending out these JibJab ecards with our family's faces on them for years. They're great. It used to be $2 which was perfect; now it's an $18 subscription with auto-renew. We only use it for Christmas, so it's a bit much, but still worth it

Date of experience: December 17, 2016
Massachusetts
1 review
0 helpful votes
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Fun entertaining
December 19, 2016

Love to create the little videos with friends in it.

Date of experience: December 17, 2016
Connecticut
1 review
0 helpful votes
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Easy to create, fun to share, and awesomely themed.

Date of experience: December 17, 2016
Michigan
1 review
0 helpful votes
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No video!
December 19, 2016

I'm still not getting video on my purchase. The suggestions given to remedy the problem, didn't work.

I would like my money refunded.

Date of experience: December 17, 2016
Florida
1 review
0 helpful votes
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Fun Experience
December 19, 2016

Bringing laughter to others is always a rewarding experience.

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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Excellent!
December 19, 2016

This is one of the easiest and most creative sites to use. And the laughter it brings to not only us but the card recipients is priceless!

Date of experience: December 17, 2016
Virginia
1 review
0 helpful votes
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Give a friend a laugh
December 19, 2016

I am having fun sending these to my friends. They give them a laugh and make them smile

Date of experience: December 17, 2016
New Jersey
1 review
0 helpful votes
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Difficult
December 19, 2016

I can not retrieve the movie we made and it does not seem to have been emailed properly. Can not figure out how to correct

Date of experience: December 17, 2016
Massachusetts
1 review
0 helpful votes
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Bad
December 19, 2016

Went through putting in pictures. Then said site was down

Date of experience: December 17, 2016
GB
1 review
0 helpful votes
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Excellent
December 19, 2016

It was real fun, and I know I shall enjoy using it again and again.My 2 granddaughters thought it was fabulous as well, all in all awesome.

Date of experience: December 17, 2016
GB
1 review
0 helpful votes
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Funny
December 19, 2016

I have found it funny and enjoyable. However, it is difficult to get the mouth position right which spoils the video

Date of experience: December 17, 2016
Brazil
1 review
0 helpful votes
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Pay more to download? WTF?
December 19, 2016

Services like yours make the internet a trap. Ridiculous additional charge for download after you join.

Date of experience: December 17, 2016
GB
1 review
0 helpful votes
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Ecards not received
December 19, 2016

Sent several ecards none were received. Only reply I got was to copy and paste and send as a normal email. Surly jib jab should work better than this?

Date of experience: December 17, 2016
Germany
1 review
0 helpful votes
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Too expensive for the service
December 19, 2016

There are only view movies that are really very nice. I expected more.

Date of experience: December 17, 2016
Belgium
1 review
0 helpful votes
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Good, but...
December 19, 2016

There should be a lot more "scenes"... - since the years. Not many new... and maybe allow a better outline of the faces. - d'ont forget it's not free ;) - Otherwise very fun :)

Date of experience: December 17, 2016
New York
1 review
0 helpful votes
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Very disatisfied
December 19, 2016

I'm not happy I paid 18 dollars but now can not log in and make more holiday cards, this is a scam.

Date of experience: December 17, 2016
California
4 reviews
1 helpful vote
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Love to make my friends laugh!
December 19, 2016

This is such a user friendly site. I was so happy to see that Jib Jab still had my old photos so it was amazingly quick and easy to choose new greetings and send them off. Thanks Jib Jab. You rock!

Date of experience: December 17, 2016
Australia
1 review
0 helpful votes
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Disappointed
December 19, 2016

Obviously pays to read the fine print, thought a 1 off Xmas funny was as I seen $1.50 so decided to do it through Paypal only to find out next day that they had charged $US18 for a yearly subscription with AUTO Paypal $US18 every year after. Another internet ripoff at least Elfs app was free for exactly the same thing. Be AWARE

Date of experience: December 17, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA