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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Australia
1 review
0 helpful votes
Follow Lyn S.
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So much fun!
December 29, 2016

Love searching the videos for just the right message.
Only problem is I need to send it to myself first as JibJab can end up in junk and receiver doesn't know they even have it.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Funny app, thanks for the laughs.
December 29, 2016

The whole family enjoyed the videos. Thanks for the laughs.

Date of experience: December 27, 2016
Germany
1 review
0 helpful votes
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Film File too large to email
December 29, 2016

I wanted to send my jibjab movie... but my email provider would not allow it
To be sent because the file was too large.
I reduced the file to a small MP4 file... but many people who
I sent the film to were not able to watch the film with Sound.

Date of experience: December 27, 2016
GB
1 review
0 helpful votes
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Misunderstood
December 29, 2016

My experience was very positive when buying the e card, however I somehow ended up buying a membership which I didn't want or need. I have asked for a refund and now hopefully it will be coming on its way to me, although I have not had notification that they have even received the refund form.

Date of experience: December 27, 2016
Wisconsin
1 review
0 helpful votes
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Creating Memories
December 29, 2016

This has been one of the best and easiest ways to spread cheer. You are able to upload a lot of different pictures, so don't worry about not being able to get everyone you want into one of the Jib Jabs. My Co-workers are now asking to create one for New Years.

Date of experience: December 27, 2016
Texas
2 reviews
0 helpful votes
Follow Sylvia R.
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Awesome
December 29, 2016

I have enjoyed the videos and look forward to making other people laugh like I did. Great concept!

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Need to be more creative & fun like for the Christmas season.

Date of experience: December 27, 2016
Washington
1 review
0 helpful votes
Follow Melanie G.
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Your site is worthless.
December 29, 2016

Most of the videos don't open up for me to add my "heads". The $18 I spent was a total rip-off. I would love your site if it worked properly. Will definitely NOT renew next December.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
Follow Marcia L.
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This is my second year with Jibjhab. I really love the cards and the price is really low for a whole year of these cards. The only thing that disappointed me a bit was the lack of new cards. Please add new cards for people who have already sent the ones they love.

Date of experience: December 27, 2016
South Carolina
1 review
0 helpful votes
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Choices not funny
December 29, 2016

I thought there was maybe 1 card that was funny... the rest were marginal at best

Date of experience: December 27, 2016
Arizona
1 review
0 helpful votes
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Fun & exciting app
December 29, 2016

Overall I like this app a lot, but 2 things that could be done to improve it would be: 1) the download app doesn't orient itself for a horizontal view on an ipad and 2) it would be nice if the app either loaded my contacts into its own address book or it would automatically search for an address book or contacts to use for who to mail to. But still, very smart & funny!

Date of experience: December 27, 2016
New Jersey
1 review
0 helpful votes
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Horrible
December 29, 2016

The first one I created did not have the faces I put on the video! Hope I wasn't charged for that! The second one, went to the wrong email & I haven't been able to find it to send out again. Very upset over this

Date of experience: December 27, 2016
Colorado
2 reviews
0 helpful votes
Follow Rhonda P.
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Christmas Sledding Card was GREAT!
December 29, 2016

Thank you for providing such a fun template for our Christmas greeting card! My only problem was the email address list seemed to pull up old addresses that are not valid anymore and I didn't know how to find the ones that wouldn't work so that I could delete them. Also the limitation of 50 addresses was a problem for me. The card has generated some great laughs! THANKS

Date of experience: December 27, 2016
South Dakota
1 review
0 helpful votes
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Video
December 29, 2016

Was funny but didn't post well on face book. Also I figured for 18 dollars I would get the video free but it cost another 1.99. Guess I didn't understand that. Does it cost every time you use it?

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow Sandra V.
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Unexpected
December 29, 2016

The card wanted a mouth on the faces. It was difficult to do. Made the people's faces look stupid. Should've not had the mouth.

Biggest dislike. I thought I was paying $1.50 +/- To make a card.
Then I see the amount on my c card to be $18.00

I don't want it for a year. I won't be usIng it!

I'll never use JibJab again.

Date of experience: December 27, 2016
Florida
1 review
0 helpful votes
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Humorous
December 29, 2016

I enjoyed placing the faces of my friends and family on the Christmas jibjab videos. They all enjoyed watching then. Well worth the $$

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
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Will not work
December 29, 2016

Can not load photos... wanted it for Christmas greeting!

Date of experience: December 27, 2016
Florida
1 review
0 helpful votes
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Well done
December 29, 2016

Making a holiday video starring me was pretty straight-forward and easy to share. Got a lot of laughs.

Date of experience: December 27, 2016
New Jersey
1 review
0 helpful votes
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These Re great te. H people, tireless I. Their desire to help. Two thumbs up!

If I had three thumbs it would be three thumbs up

Date of experience: December 27, 2016
Vermont
1 review
0 helpful votes
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Suggestion
December 29, 2016

The whole concept is very cute... but I am looking for more that would be family friendly and not so suggestive. I have grandchildren who got a kick out of the one I sent their dad for his birthday and it happened to be the cleanest for children to view that I could find. I would be sending many more if they were more family and age appropriate. Thank you

P.S. I have several nephews (4) that are very talented ink sketch and drawing artists, as well as, a Printmaker. Also, excellent at captions with humor!

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA