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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Great site
January 6, 2017

Was disappointed I was still asked for $$$ to download a video. I thought membership gave you full video which it did, but then wanted more to download a video.

Date of experience: January 4, 2017
Canada
2 reviews
0 helpful votes
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JIbJabber
January 6, 2017

It is fun to create different cards, but even more fun for people who are receiving jib jab cards... I like the whole experience. Thanks.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Love JibJab - so do my grandkids!
January 6, 2017

I love it and so do my grandkids! When I babysit them and get them ready for bed, they say can be do JibJab? I have 5 of them so I get out my phone and I create some funny ones for them and we laugh. They love the Halloween ones and the farting ones!. I wish I could access the ones I created though and not have to re-create them all over again on my phone.

Date of experience: January 4, 2017
Nevada
1 review
0 helpful votes
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Big hit
January 6, 2017

My family and friends love the e-cards/videos I created. It's easy to setup and send. What's not to like?

Date of experience: January 4, 2017
Massachusetts
1 review
0 helpful votes
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Jibjab video cards
January 6, 2017

I always enjoy Jib Jab, I only wish that you could choose a template and decide how many people you put in video, instead of having to use 5, you could choose to use 1, or 2...

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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I have been watching jibjab since I was in college years ago, when it was about the year in review or presidents. I do miss those, but making my own has been fun too. My family loves them.

Only thing I wish was different was that there were more cards where you could pick the number of people. The Christmas cards have many like that, but not many of the others.

Date of experience: January 4, 2017
Kansas
1 review
0 helpful votes
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So-So
January 6, 2017

Not really impressed with the options that I have seen so far. Hopefully things will change. I now remember why I dropped this site several years ago.

Date of experience: January 4, 2017
Ecuador
1 review
0 helpful votes
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Hello,

I paid your $18 fee and tried out the service. You state I can have a refund. It was difficult to discover HOW to ask for that refund on your website. I found a link in your Terms of Conditions and used it to request a refund. But, to date, no refund has occurred.

So, is my only option to pay for the service although I will not be using it and dismantle your automatic renewal?

Date of experience: January 4, 2017
New York
2 reviews
0 helpful votes
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LOVE JIB JAB!
January 6, 2017

It was so easy to make the heads. I've entertained my family and friends with the cyber made cards! They are wonderful. Everyone watches them over and over again. The cards are so funny! You cannot beat the price.

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Christmas Greeting
January 6, 2017

Found cropping of pictures easy to follow, and all e-mail address I sent it to

Thought it was hilarious! Some close friends thought they would try JibJab

For some of there greetings!

Date of experience: January 4, 2017
Michigan
1 review
0 helpful votes
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Fun and interesting!
January 6, 2017

The reaction from people is the best.

Looking forward to making more with different groups of people.

Date of experience: January 4, 2017
Utah
2 reviews
0 helpful votes
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Message went to spam
January 6, 2017

I checked with the people I sent the message to and they both said they did not receive the card. I told them to ckeck their spam and they found it.
Obviously some e mail servers think these messages are spam.
Jib Jab needs to address this issue.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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A Laugh a Minute!
January 6, 2017

At first I was having trouble accessing my photos and getting the "head" of those I wanted to feature on the card. However, there is plenty of support and I found that it was not as difficult as I thought. I am glad that I signed up for JibJab. My friends love getting the cards!

Date of experience: January 4, 2017
North Carolina
1 review
0 helpful votes
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Fun Site!
January 6, 2017

I loved the JibJab I made and shared! Everyone cracked up! It was a little tricky trying to get the mouths right.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Good for a quick laugh
January 6, 2017

These cards are fun and cheap. I wish the app and the website synced the photos and saved the cards. Feels like the attention to detail just isn't there.

Date of experience: January 4, 2017
Virginia
1 review
0 helpful votes
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Good times
January 6, 2017

All good. Love the cards. Funny. My family really loved the sled race card that I made. Love the music choices.

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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Site was difficult to use
January 6, 2017

The cards are great and fun to make but I had a lot of difficulty with the website. Very frustrating

Date of experience: January 4, 2017
Wisconsin
3 reviews
0 helpful votes
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I am not that crazy.
January 6, 2017

Great way to remember family and friends on special days with a little humor. What else can I say, I like and all my recipients like it too.

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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It's not worth the effort
January 6, 2017

Had a lot of trouble getting a face to fit. Also thought I should not have to pay extra to download for myself.

Date of experience: January 4, 2017
New Jersey
1 review
0 helpful votes
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Kinda hard
January 6, 2017

I was disappointed that the website kept changing the way my text was formatted and I couldn't figure out how to get my card text printed the way I wanted it to be.

Date of experience: January 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA