Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was disappointed I was still asked for $$$ to download a video. I thought membership gave you full video which it did, but then wanted more to download a video.
I love it and so do my grandkids! When I babysit them and get them ready for bed, they say can be do JibJab? I have 5 of them so I get out my phone and I create some funny ones for them and we laugh. They love the Halloween ones and the farting ones!. I wish I could access the ones I created though and not have to re-create them all over again on my phone.
I always enjoy Jib Jab, I only wish that you could choose a template and decide how many people you put in video, instead of having to use 5, you could choose to use 1, or 2...
I have been watching jibjab since I was in college years ago, when it was about the year in review or presidents. I do miss those, but making my own has been fun too. My family loves them.
Only thing I wish was different was that there were more cards where you could pick the number of people. The Christmas cards have many like that, but not many of the others.
Not really impressed with the options that I have seen so far. Hopefully things will change. I now remember why I dropped this site several years ago.
Hello,
I paid your $18 fee and tried out the service. You state I can have a refund. It was difficult to discover HOW to ask for that refund on your website. I found a link in your Terms of Conditions and used it to request a refund. But, to date, no refund has occurred.
So, is my only option to pay for the service although I will not be using it and dismantle your automatic renewal?
It was so easy to make the heads. I've entertained my family and friends with the cyber made cards! They are wonderful. Everyone watches them over and over again. The cards are so funny! You cannot beat the price.
Found cropping of pictures easy to follow, and all e-mail address I sent it to
Thought it was hilarious! Some close friends thought they would try JibJab
For some of there greetings!
The reaction from people is the best.
Looking forward to making more with different groups of people.
I checked with the people I sent the message to and they both said they did not receive the card. I told them to ckeck their spam and they found it.
Obviously some e mail servers think these messages are spam.
Jib Jab needs to address this issue.
At first I was having trouble accessing my photos and getting the "head" of those I wanted to feature on the card. However, there is plenty of support and I found that it was not as difficult as I thought. I am glad that I signed up for JibJab. My friends love getting the cards!
These cards are fun and cheap. I wish the app and the website synced the photos and saved the cards. Feels like the attention to detail just isn't there.
All good. Love the cards. Funny. My family really loved the sled race card that I made. Love the music choices.
The cards are great and fun to make but I had a lot of difficulty with the website. Very frustrating
Great way to remember family and friends on special days with a little humor. What else can I say, I like and all my recipients like it too.
Had a lot of trouble getting a face to fit. Also thought I should not have to pay extra to download for myself.
I was disappointed that the website kept changing the way my text was formatted and I couldn't figure out how to get my card text printed the way I wanted it to be.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

