Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
Follow Cynthia G.
Unfollow Cynthia G.
Share Review
Report Review

Great Gifs!
May 5, 2017

I selected Jib Jab as their gifs were fantastic, unusual and funny! Definitely different! Greatvservice too! Many thanks!

Date of experience: May 3, 2017
New Jersey
1 review
0 helpful votes
Follow Rich S.
Unfollow Rich S.
Share Review
Report Review

Let's Face it!
May 5, 2017

Love the site. Some of the Vids... are just a little over-board for me. Their team is very creative with the millions of Vids, cards, etc. I, personally, enjoyed the old way to form a face. I have spoke with them about this. They were courteous in explaining why they no longer allow this tool. I thought the old face making tool was the "Tops" that put them over compared to other sites.

Date of experience: May 3, 2017
Michigan
1 review
0 helpful votes
Follow Anita L.
Unfollow Anita L.
Share Review
Report Review

Song choices
May 5, 2017

I thought there would be more song choices including Happy Birthday,
Congratulations, etc. I did not know it was regular songs with the words written at the end. They are still fun cards, just now what I expected.
Thank you!

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Angie K.
Unfollow Angie K.
Share Review
Report Review

Not using much
May 5, 2017

When I first got JibJab I used it quite a bit, however the novelty wore off and I think my family and friends are getting tired of them.

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
Follow Grace D.
Unfollow Grace D.
Share Review
Report Review

Worth the smiles
May 5, 2017

Easy to create and it made the recipient smile or call to say hello, providing a happy novel way to stay in touch.

Date of experience: May 3, 2017
Illinois
1 review
0 helpful votes
Follow Dennis F.
Unfollow Dennis F.
Share Review
Report Review

Good -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

Fun
May 5, 2017

Great site but I had some technical issues adding pictures and wish there are more Birthday options.

Date of experience: May 3, 2017
Mississippi
1 review
0 helpful votes
Follow Jeff P.
Unfollow Jeff P.
Share Review
Report Review

My family members have come to expect jibjab messages from their papa. Keep the variety coming, please!

Date of experience: May 3, 2017
California
1 review
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Easy to use and tons of fun
May 5, 2017

I would recommend jib jab to anyone who wants to send fun and inovative ecards to friends and family.

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Gail G.
Unfollow Gail G.
Share Review
Report Review

Fun experience
May 5, 2017

Some frustration uploading a picture properly and getting it set up, but delighted with the final results

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Brenda M.
Unfollow Brenda M.
Share Review
Report Review

St Pats
May 5, 2017

Loved the result, just difficult to get it to download to post elsewhere...

Date of experience: May 3, 2017
Missouri
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

So fun!
May 5, 2017

So cute and easy to use! I laughed so long at skit I put together. Everyone loved it! I will absolutely be using it again to make more fun videos. I love that they can be shared on social media.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Chris C.
Unfollow Chris C.
Share Review
Report Review

Funny stuff!
May 5, 2017

These make me laugh, especially when I have the mouths aligned improperly. A great way to send a "pick me up" to friends and family

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Ron P.
Unfollow Ron P.
Share Review
Report Review

Needs improvement
May 5, 2017

Not enough new that contain faces. Have sent most of the birthday wishes to grandchildren and was looking for something new

Date of experience: May 3, 2017
Alabama
2 reviews
0 helpful votes
Follow Maria W.
Unfollow Maria W.
Share Review
Report Review

Bunny
May 5, 2017

Loved it, made one for each of my children and myself will use again thanks this is all I have to say

Date of experience: May 3, 2017
Michigan
1 review
0 helpful votes
Follow Courtney H.
Unfollow Courtney H.
Share Review
Report Review

The concept is good, but there are few choices that are appropriate and funny. Could not find any other cards that I would want to send.

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Albert C.
Unfollow Albert C.
Share Review
Report Review

Need more birthday e-cards
May 5, 2017

I continue to enjoy JibJab and the cards it creates, but the dearth of new birthday cards needs to be addressed. Surely it cannot be too much to ask!

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Karen K.
Unfollow Karen K.
Share Review
Report Review

Great fun
May 5, 2017

My friends and family love receiving these e-cards. They're fun to make, and fun to send. They are easy to make, and I especially like that they can be emailed on the date that I choose.

Date of experience: May 3, 2017
Georgia
1 review
0 helpful votes
Follow Brenda H.
Unfollow Brenda H.
Share Review
Report Review

Love the Program
May 5, 2017

We were recognizing our pastor for his anniversary. I was disappointed that there were no religious or church related material. It would be nice if you would add that to your selections. Recognitions of all kinds would be great also.

Date of experience: May 3, 2017
Maryland
1 review
0 helpful votes
Follow Leah L.
Unfollow Leah L.
Share Review
Report Review

I love JibJab
May 5, 2017

I love making videos and incorporating my friends and family. They also love seeing them. Everyone is laughing.

Date of experience: May 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA