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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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OK but!
May 7, 2017

No edit option. Not a clear path thru the site. Could not find the mouth adjustment sometimes. So I had to do 5 or six separate cards to get close to what I wanted. Should be easier than that. Over all has a really good chance to be a great card

Date of experience: May 5, 2017
Florida
1 review
0 helpful votes
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Give someone a chuckle!
May 7, 2017

My brother-in-law is 85 years old and he got a chuckle out of You're Still Cool." Really funny! I don't need 200 characters to write my note

Date of experience: May 5, 2017
Canada
1 review
0 helpful votes
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Yearly Subscription Required
May 7, 2017

In the past Jib offered a pay per use option when downloading videos, now they only offer yearly subscription. Bring back pay per use.

Date of experience: May 5, 2017
Iowa
1 review
0 helpful votes
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Love JibJab quick delivery.
May 7, 2017

JibJab lets me send birthday and other celebratory e-cards that are on time, even when running late. Recipients are always so happy to get them!

Date of experience: May 5, 2017
Michigan
1 review
0 helpful votes
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Woohoo
May 7, 2017

Awesome! A card for absolutely every thought and occasion. Delivered easily and promptly and received easily.

Date of experience: May 5, 2017
GB
1 review
0 helpful votes
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Rubbish
May 7, 2017

Not worth the money won't have bought it if I would have known and you have to buy others not all in the price

Date of experience: May 5, 2017
Michigan
1 review
0 helpful votes
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So much fun
May 7, 2017

I love Jib Jab. I wish there were some nature videos to use. My friends and I are outdoors/gardeners/beach people.
Thanks... Margo

Date of experience: May 5, 2017
NL
1 review
0 helpful votes
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You cannot download the movie
May 7, 2017

It's very disappointing that the movie you create cannot be downloaded. Wish I could have included in a set of videos as a surprise for a friend..

Date of experience: May 5, 2017
Belgium
1 review
0 helpful votes
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The best of all
May 7, 2017

It s always fun to make the jib jab, and then to send to someone, who always happy to get that. It s top

Date of experience: May 5, 2017
California
1 review
0 helpful votes
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I Laughed Our Loud
May 7, 2017

I found one card in particular that was so funny to me, and I knew it would be funny to my sister, too. I sent it to her as a birthday card, and we both had laugh out loud responses.

Date of experience: May 4, 2017
Arkansas
2 reviews
0 helpful votes
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Trouble
May 7, 2017

I have had some trouble lately with my Jib Jabs not posting or not being able to find my heads takes me far to long to post oone because I have to do it over and over

Date of experience: May 4, 2017
Florida
3 reviews
2 helpful votes
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Memories for all occasions
May 7, 2017

Really enjoyed my jibjab experience and found the company GREAT to interact with. One of the few companies who still know what CUSTOMER SERVICE and SATISFACTION is all about.

Thanks for all the good times JibJAB!

Date of experience: May 4, 2017
South Carolina
1 review
0 helpful votes
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Not enough song choices
May 7, 2017

Seems slow to use and couldn't really find suitable items.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, and i dont want to waste my time with 100 characters

Date of experience: May 4, 2017
Ireland
1 review
0 helpful votes
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CHARGED 17 EURO FOR A FREEBEE. WILL NOT BE USING OR RECOMMENDING YOUR SITE TO ANY OF MY FRIENDS OR FAMILY

Date of experience: May 4, 2017
District of Columbia
1 review
0 helpful votes
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I don't like that I cannot use any photos that I want. Also, I don't have control over which friends I can use ib the cards

Date of experience: May 4, 2017
North Dakota
1 review
0 helpful votes
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Easter fun
May 6, 2017

Very happy with this. Entertaining for the whole family. The grandkids had a great time seeing them dancing with Grampa and Gramma!

Date of experience: May 4, 2017
Canada
1 review
0 helpful votes
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Funny
May 6, 2017

Jib Jab is a fun entertaining thing to do
All ages can enjoy too
Everyone in my family likes to do it and my friends!
I like that you can send it via text message and email
It's good I can share it on Facebook too

Date of experience: May 4, 2017
New Zealand
1 review
0 helpful votes
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Excellent service from jibjab
May 6, 2017

Friendly and efficient always. I have no complaints and hope they continue to grow as a business. Good luck in the future

Date of experience: May 4, 2017
Wyoming
1 review
0 helpful votes
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Great fun!
May 6, 2017

Neat way to make loved ones feel special on birthdays and other holidays. Who doesn't love to laugh at themselves!

Date of experience: May 4, 2017
Georgia
1 review
0 helpful votes
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Site is hard to navigate
May 6, 2017

It was not easy to make the card. Once I did and sent it to my friend on Facebook it looked more like an ad than a card.

Date of experience: May 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA