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I contacted JibJab because I had forgotten to unsubscribe and was charged for a second year, Taylar responded quickly and professionally. My issue was resolved in short order. Oh how I wish more companies would follow their lead. Being treated well makes all the difference. Thanks, JibJab!
Their service has been exemplary, fast, no complaints, helpful and positive, I am very impressed and grateful.
I forgot to cancel my subscription and contacted JibJab immediately they responded and sent a full refund with no hassle or trouble. I will say I contacted them within 2 days of the annual charge.
We have a large extended family and the JibJab animations are great for giving everyone young and old a laugh and feeling included at many important family times of the year especially Christmas. The cost is minimal and creating these animations with family pics are priceless.
I didn't realize when I signed up for Jib Jab last December that the fee was recurring. I immediately got a hold of Customer Support and within 48 hours the fee was back in my account. Customer Service isn't dead after all!
I emailed last year and this year about canceling issues and still getting charged. They don't respond. Also on the website message center they do not respond. I only used this one time and it has cost me $54. I don't recommend this company at all.
Requested a refund after my yearly subscription to Jib Jab was renewed for 2019, totally forgot the renewal would be automatic, filled out the online form and just held my breath but expected like many similar subscription companies my request would either be denied or simply ignored I WAS WRONG, within 24 hrs my refund was reflected into my bank account along with a very pleasant email from the support team inviting me to re subscribe at any time should I wish to in the future Cheers to Jib Jab restoring the faith in online shopping xTracey
Having accidentally paid for a years membership, I emailed customer services straight away. They cancelled the membership and refunded straight away. Brilliant and stress free customer service!
I had a subscription that I didn't even know existed anymore. I then saw it on my credit card. I went to JibJab's website and the ease of their process was amazing. Their customer support, Trenten was great! He was fast with his responses, cancelled my subscription and refunded my subscription. I never thought it would be this easy. I am truly impressed with JibJab's customer service. Good for you! :O)
I used Jibjab for a little over a year to do silly greetings for my band. Really liked the app. Easy to use, and got lots of compliments on it.
I am technologically illiterate. I accidentally signed up for ecards to be renewed each year. I thought I was joining all of Jib-Jab. I wrote ONE email explaining what I had done, and all charges were credited, and membership cancelled within one day, all in a kind, understanding email. It is very rare to find service like this anywhere, anymore. Kudos to Jib-Jab and the Outstanding way they conduct business!
Very good with responding and replying. Good business management. I am very satisfied and if you have any issues don't hesitate in contacting them. They will certainly help you. Thanks
Many companies these days get us caught up on automatic payments. Making it difficult to stop these charges. JibJab has always provided a top notch product and now I have found they also provide top notch customer service. All I had to do is ask via email and my request was fulfilled... and very quickly with ample communication.
I had to cancel my subscription and jib jab made the process very easy. It took only one email and it was done. I was very appreciative of the fast and courteous service.
I have never heard of or used JibJab yet they have billed my credit card. When I called to dispute, I got someone from India who spoke horrible English that I could not understand. He insisted I give him my address and credit card number. I told him he already has my credit card number because he charged my credit card AND I WOULD NOT GIVE IT OVER THE PHONE, so I told him to refund my credit card billing. He refused and hung up. THIS JIBJAB SCAMMED ME!
JibJab does not offer phone service! Send an email to [email protected] and they will help you quickly.
I had to cancel my subscription and jibjab made the process very easy. It took only one email and it was done! Thank you for keeping your promise on your site.
Wonderful customer service... This is how customer service should be done... Thank you first class. Had a problem with renewing membership had refund straight away..
I love jib jab its very funny i have used it for two years with no problems
But now have decided to leave i cancelled but the money was still taken
I contacted customer service and Dean refunded the money the next day
I found him very courteous great service.
I love jib jab but didn't need to renew. Once I noticed the auto renewal had cleared my account I contacted JibJab via their website. It was super easy and fast to resolve! So pleased.
Very courteous and direct to my needs. In the future I wouldn't hesitate to use their service again.
We are so sorry to hear that! Please send an email to [email protected] - we respond within two business days and will be happy to help.