JewelScentReviews 112

I have been with Jewelscent since Oct. 2017... and I am in love with the scents from any of their products! And that added little hidden bonus ring just Adds that Extra excitement! During Christmas ordering time, My customers werevery understanding if their product didnt arrive on time.and they were Excited when they received their hidden jewel... and A Huge reality check for people who complain. The Company are human too, I have total Respect for the company and staff. They worked around the clock to make sure the products arrive. They dont realize the rings, for what ever the value or style maybe... are FREE! Wish I could give this company an infinity star rating! They Deserve it!

I ordered 3 ring bomds on 12/13/17. They came in after Christmas and 2 did not contain a ring. I asked for a refund, their response is to send me 2 more crapy replacement rings without bombs. The 1 ring that I did receive for my Daughter in law is already tarnished and turning her finger green. It has taken 2 weeks of e-mailing pictures and such to get this disappointing response from them. I might as well have thrown $50. Down the drain. Don't wast your money.

I ordered on 12/15 and their website promised I would get by Christmas Day. I started checking around 12/20 and noticed it hadn't even shipped yet so I called. They have HORRIBLE customer service as you more than likely will have to leave a message for them to call you back. I even emailed them on 12/19 and they just emailed me back today 12/29. Still have not received my candles and they wanna tell me they are sorry, but they were backed up due to Christmas. Well I'm sorry but you shouldn't promise customers something by a certain date and not follow through. I will NEVER buy from this company again. Be warned!

I was once a consultant for this company, but after I too had been misled about how they run their business and the numerous complaints received from countless customers, I told the company that I could no longer promote a product that I could not stand by while watching them rip off their customers. To make matters even more complicated, my account was also suspended. I am however seeking other consulting opportunities that give better incentives to their consultants and deliver outstanding customer service.

I ordered from the wrong consultant as the company likes to auto assign a consultant you buy from as the only one you will shop from. I then proceeded to ask to return the item. I was told i would not be refunded shipping okay. So i pay $10.58 to do 2 day priority shipping that i know arrived on tuesday. Here we are thursday and they say oh we haven't received your return if it had been noted i wouldn't have the return processed for another week i would have mailed it sooner. It was never told to me they only pick up their mail twice a week.

I needed 5 gifts by 7/28 and i ordered 6 candles on 7/18 because their site said the delivery would be by 7/27 they ask for 3 business days for shipping I emailed the company 3 different times and told them i needed them by that date and they couldnt give me a straight answer. 5 business days later i get a shipping email that the packages was sent ups ground and will not be delivered until the 31st three days too late. I WILL NEVER ORDER AGAIN FROM THIS COMPANY FOR THE SIMPLE FACT I CONTACTED THEM 3 TIMES I WOULD HAVE PAID FOR THE FASTER SHIPPING IF THEY OFFERED. TERRIBLE CUSTOMER SERVICE!

I took a risk and signed up with jewelscent 19$ sign on fee. It has been my saving grace! As a sstay at home mom with health problems it allows me to stay home with my kids work in my jammies, and earn as much as my husband who works full time... it takes motivation and determination to work in direct sales. And jewelscent has by far the best customer and consultant support around... as for the claims below stating bad customer service is sooo false. They have sent me new rings when i recieved the wrong size and even exchanged a canndle i had already lit because it irritated my asthma www.jewelscent.com/katiewaite

I signed up to be a jewell scent consultant over a month ago. I tried to contact my sponsor thru fb and sent her an email ( Lee Hardy) she has not gotten back to me in over a month... I called the company 5 days ago ( no one answers the phone, I tried several times to call) left a message for them to call me... no call back... one of the candles did smell lovely... but the rest was junk... and thier rings... cheap and ugly... not happy at all! TERRIBLE CUSTOMER SERVICE

I have ordered probably a dozen times. All orders arrived quickly were exactly as described and packed well. The candles are in heavy glass jars and each is separately packed in its own thick cardboard box. All rings were the proper sizes. Most of the jewelry had value for approximately the price of the candle. I have given these as gifts probably half a dozen times with no complaints. I appreciate the consistency of product quality and packaging; it helps me maintain reasonable expectations.