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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I bought a bridal set on the 06/01/21 and by the 17/1/21 it was shipped out. Very satisfied with the customer service emailed them few times and I was helped promptly.
Rings I ordered are absolutely beautiful! Customer service is wonderful and answer in a timely fashion. Will be ordering more from them!
Hi Robin, giving our customers the best shopping experience is one of Jeulia’s top priorities. So our Customer Satisfaction Team will always do their best to meet your needs. Thanks for recognizing their hard work and we appreciate your continued support! Don’t forget to follow us on Instagram and subscribe to our e-mails to receive exciting new promos and offers. Thanks again.
My package is supposed to be sitting in a depot in Toronto since February. They couldnt deliver to my office (a legitimate address). They want me to pick it up but after two months cant provide me with a phone number or address. They keep sending me $#*! information like phone numbers in BC. This website should be shut down
Hi, sorry for any inconvenience caused, and thanks for the messages. Maybe due to the way of service from the local post office, or maybe for covid, packages have to be picked up from a spot. Could you please offer your order number or the email under the order? We will try to negotiate with the local post office for solving the problem? Thanks.
So here it is, the day of my wife's birthday and surprise surprise "Order Processing." So they'll charge you the day you place the order, or at least place a hold on the funds. Not quite sure as my financial institution shows the funds removed. Either way no gift and out the money from what I can tell. In all this time I've received a response stating they will seek to process my order as quickly as possible. Glad I made other arrangements elsewhere.
Hi Stephen, thanks for all the messages. We can understand your feelings. Please note that the delivery time = processing time(will be shown on our website after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location). In addition, according to our cancellation policy https://www.jeulia.com/30-day-return-policy.html, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee. Hope for your understanding. You have already received the order, any questions or help, please feel free to contact us through [email protected]. Thanks.
FINIALLY spoke with a person, more like scam artist. So Sabrina, this is her English name, told me that a portion of my order had processed but wouldn't ship until the remaining portion was ready. She also told me that orders can take 8-18 business days to complete processing due to COVID... When I requested a cancellation Sabrina told me she'd be happy to but there would be a 30 percent cancellation fee. Purchase at your own risk, they don't hold their Chinese sweatshop kids accountable to ensure customer satisfaction.
I ordered a ring set on March 4th it was supposed to be shipped out in 24 hours it has been 5 days and my ring has still not shipped when I contacted them they said it was still being processed I paid $15 extra for express shipping and my ring has still not been shipped when I reached out to tell them to cancel my order the lady her name is Fiona told me I would be charged a 30% fee if I cancel my order. For starters when it says it will be shipped in 24 hours and it's been 5 days and my item is still not shipped that is false advertisement. I have contacted them three times since placing my order because I need the Rings by the 13th which is why I paid for express shipping. I ended up having to go and buy Rings elsewhere and now they do not want to refund me my money
Hi Amber, thanks for all the messages. Sorry for any inconvenience. Please note we do not have items that can be shipped out within 24 hours, even though we have them in stock. Normally, the shortest processing time is 1 to 3 working days which is for items in stock. Maybe there is a misunderstanding between us. For delivery time, it is processing time plus shipping time as your choice. So express shipping can shorten shipping time, but not processing time. Hope for your understanding. Please contact us through [email protected]. We will try the best to make you satisfied. Looking forward to hearing from you soon. Thanks.
I would never recommend anyone purchase from Jeulia. When something goes wrong, they do not stand behind their word. They will make it practically impossible for you to get any kind of refund and all they want to offer is a minor store credit. Who would want buy and use any store credit when they are not a good company. Seriously, stay away.
Hi Jay, Thanks for all the messages. Could you please offer your order number or the email under the order? Then, we can assist better. For store credit, it is just a suggestion for our precious customers. We will definitely respect your ideas if you do not accept it. Any questions or requests, please do not hesitate to contact [email protected]. Thanks.
I found Jeulia jewelry on Facebook and I was stunned by their low prices and beautiful wedding sets. I was nervous about my ring making my finger go green but Jeulia assured me that that wouldn't happen. Today my ring is still gorgeous and shiny and NO green. Since then I ordered a necklace and bracelet. Now my sister buys their products as well. The prices are good and their selections are vast. I will not buy jewelry from anyone else. Great customer support and it came so quickly. Five * reviews. Please take a moment to view their website and remember, nothing turns your skin green!
I ordered $160 worth of jewelry at the beginning of February to try to get it for valentines day. A month later and it still showed that it was processing. I chatted with the customer support a few different times and they said that one of my pieces was being custom built. Finally on my last chat they said they weren't able to check the status right then because it was still being built in their Hong Kong Factory. They offered to give me free 3 day shipping (which I already had with my order). I waited over a month with no update so I chose to cancel.
Hi Ryan, we can totally understand you. Due to the COVID-19, our staff is shift time to work, but it is rightly the time of the high volume of orders coming in, your order has been delayed because of lack of manpower. We are so sorry for it and sincerely hope for your kind understanding. For shipping, actually, we would like to upgrade the shipping to be 3-Day shipping while your order is under express shipping. We have already canceled the order and refund you. Any questions, please feel free to contact us via [email protected]. Thanks.
I purchased 2 rings and 4 bracelets on Feb 9,2021, paid over $500 on 2 separate orders and still have not received my order. It should not take this long and if it does take that long give a reason WHY...
Hi Leala, we can understand your feelings. Due to the COVID-19, our staff is shift time to work, but it is rightly the time of the high volume of orders coming in, your order has been delayed because of lack of manpower. For order 102154907, it is delivered early this month. For order 102155182, it is on its way, and tracking info will be updated on the USPS site within 3-5 business days after shipment, please kindly track it later. We sincerely beg for your patience for it. Any questions or help, please feel free to contact us via [email protected]. Thanks.
DO NOT BUY from this company! The order I placed nearly a month ago has not shipped AND an un authorized $9.99 charge was added for "membership"! They want to charge 30% to cancel this order though it HASN'T EVEN SHIPPED!
Hi Pattie, thanks for all the messages. Due to the COVID-19, our staff are shift time to work, but it is rightly the time of the high volume of orders coming in, your order has been delayed because of lack of manpower. We are so sorry for it and sincerely hope for your kind understanding. For the membership, please note that we will charge only by your ticking the box. We have already canceled your order. Any questions or help, please feel free to contact us via [email protected]. Thanks.
Absolutely horrible customer service. I ordered a ring jan 28th, and I still have not recieved it by Feb 23rd. Sent multiple emails with zero response. Stay away from this completely misleading company.
Hi Dana, we understand your frustration and really appreciate your patience. Due to the COVID-19, our staff is shift time to work, but it is rightly the time of the high volume of orders coming in, your order has been delayed because of lack of manpower. For the late reply, we are so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better. Sorry for that and sincerely hope for your kind understanding. You have received the order, any questions or help, please feel free to contact us via [email protected]. Thanks.
Absolutely beautiful ring! I love it, just what I was looking for to go on my middle finger. It's very sparkly and the multi tone is a great added feature.
I am very happy with my purchase! My ring is absolutely beautiful
I can't wait to receive my next order. Pictures just don't do justice! And the packaging is absolutely on spot. Customer service is very professional and very helpful. I would definitely recommend this company to a friend or family. Thank you Jeulia for such exquisite products A VERY satisfied customer
~Sharon Barca~
I bought the Starry Night ring. It caught my eye because I love the painting by Van Gogh and this ring captures the beauty of that painting. It is dainty, very shiny and elegant. I also ordered a simple pair of diamond look 6 prong stud earrings that I have to keep separate from my real ones because I cannot tell them apart! I will be buying from Jeulia again. They make quality jewelry.
Ordered (2)rings on 1/26/2021 ORDER…
Ordered (2)rings on 1/26/2021 ORDER #*******... was told 9-10 processing days... 2/18/2021... order is still stuck in processing with no signs of shipping. Anytime I contact support it's a generic message, for the past week all of my messages have been ignored regarding my order.
We apologize for all the inconvenience caused to you. We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience. Now your order has been shipped out, here is the order tracking information https://www.ups.com/track?loc=en_US&tracknum=1Z440R720440561563&requester=WT/trackdetails. Please contact us at [email protected] if you need any assistance.
Hello I have not received any answers form Jeulia store about my order that supposed to be sent 5 days ago. If your company is Legit not the Scam. Please respond providing good costumers services as I see that you guys do not respond on emails. -- Hope that this review would be posted in this feed not just selected from others. -- Thanks
We apologize for all the inconvenience caused to you. Could you please offer us your complete order number? #1021488 cannot be located. We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19, so some orders have been delayed. We are still rushing to produce as soon as possible. Besides, as orders came in are way much more than expected lately, there is some delay in responding. Hope for your kind understanding. Please contact our customer service at [email protected] if you have any requests.
I usually buy all my jewelry from Jeulia, but this time my package was stolen and they won't answer my emails for a refund and 2 stones fell out of a new ring and they won't return my emails for that either! You can't speak to anyone and I'm fuming mad!
We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? Because orders came in are way much more than expected lately, so there is some delay in responding. Hope for your kind understanding. We will reply to your e-mail as soon as possible.
I'm at the end of my pacience with this company. The curstomer service is literally horrific. They do not deliver the products, they don't reply to emails, they don't answer the phone. Now the product that I've purchased is no longer showing on my account on the website - it's like I've never bought anything. I have emails confirming that I have made a purchase and paid through paypal, so had to open a claim which Jeulia didn't even bother to reply. I'm urging everyone not to make the same mistake I've made. I chose to ignore the bad reviews thinking it wouldn't happen to me, but it did and it will happen to you too.
AVOID AVOID AVOID.
We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience. Because orders came in are way much more than expected lately, so there is some delay in responding. Hope for your kind understanding.
I ordered a ring from Jeulia on January 2,2021. It is now February 17,2021. I have not received the item not have I received a shipping email. I reached out to the company on January 24th and was told that I was placed on a "Priority List". I emailed them again on February 2nd and stated that if I did not receive the ring by February 14th I would no longer need it. I was told, again, that I would be placed on a "Priority List".
I emailed them two days ago and told them to cancel my order and issue a refund. They have not replied to that email, despite prompt replies to the first two emails.
I am being ignored by Customer Service.
We apologize for all the inconvenience caused to you. We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19, so some orders have been delayed. We do feel sorry for that. We have canceled your order as you request, please contact our customer service at [email protected] if you need any assistance. We will try to improve our service in the future.
Ordered in January order still showing it is processing, I sent an email at beginning of February and was told they made it priority and would be shipped out the following week. As of today still shows it is being processed and now no one is answering my emails. I will NEVER ORDER FROM HERE AGAIN!
We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience. Because orders came in are way much more than expected lately, so there is some delay in responding. Hope for your kind understanding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, big thanks for sharing your positive experience! It’s so awesome to know you were happy with our products and service. Don’t forget to follow us on Instagram and subscribe to our e-mails to receive exciting new promos and offers. Happy Shopping!