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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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1st of all - my ring is the MOST Beautiful setting EVERRRRR The quality of the work done is perfect in every single way I'm staying in South Africa and only 20days from the date I submitted my order the deliver, the help and communication via email always on time with utmost respect. THANK YOU SO MUCH for the MOST beautiful ring ever with the BEST price
If you order any jewelry from Jeulia beware, if you are not satisfied with your purchase Good Luck returning they make it very difficult it took 5 days of emails asking for a return label or return procedure and they would just keep asking me to consider store credit before they finally gave me the info for a return, I had to pay to ship back and they deducted there shipping cost from my return.
I bought 3 pieces of jewelry from this company. After about 3 weeks I finally got a tracking number. When the order was delivered I opened it to look over everything and to my surprise I only received one piece of jewelry, the least expensive at that and the 'free gift' with purchase. I immediately contact them. Now it has been endless emails back and for being asked the same questions over - just worded differently. Instead of trying to make things 'right' for their customer they are placing blame. At this point they are blaming the shipper DHL.
I, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at [email protected], we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Do not believe the fake reviews. Absolute scam, they never deliver anything, no way of contacting them, no way to request a refund. DO NOT BUY!
Hi, thanks for the feedback. As a legit company touching the field for more than 8 eight years, we will definitely send you your order. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at [email protected], we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Well made ring, just what I wanted. Good dispatch time and selker communication. All rings look amazing and i think anyone ordering will be satisfied.
I wouldn't give it one start
I wouldn't give it one start, I've been waiting a whole month and it still hasn't shown up asked for a refund and told No as its still in shipment and hasn't made it to it's destination.(my address) I wasted $300NZ money on this site that states it's in NZ when it's a cheap store from china definitely don't waste your money go to Michele hill or Pasco
Hi, thanks for your feedback. You selected the standard shippig, so delivery time = processing time (7-10 working days) + shipping time (10-25 working days). You could check the time before placing the order. After checking, the status show it was delivered. Please check and let us if you have not received it. We sent it out and it was delivered all within the period we promised. Any more questions, please contact the Customer Service. Many thanks.
I took a chance an ordered something on 12/13/22.
I have yet to receive it. Decided to call customer service, all they did was rush me off the phone with some sort of bs date. It's cool, I'm going to see if I recieve my product, if not recieved by 1/2/23 I will chalk up as a lost. I already know getting my $ back will be damn near impossible but as alot of others I'll be filing For complaint, if I don't have my product or $$ back! Time to shut this type of business practice down! Jeulia... BALLS IN YOUR COURT! If your legit, here's your chance to prove it!
Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at [email protected], we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Make sure it's exactly what you want because they don't care about there customers. $200 ring and am 6 days past there so called return policy because it wasn't given as gift till Christmas so I didn't know it wasn't going to fit the person and they don't care. Won't refund, return, replace or even give store credit. I'll never buy from them again.
Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at [email protected], we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Update to my original review. I finally received my necklace after it shipped 3 weeks ago. It is beautiful. I did have to contact the company about a dozen times in order to get any info on the item.
Hi, thanks for the message. We understand your frustration and thank you for your patience. We’re doing our best to make sure customers receive their items as quickly as possible. Regrettably, despite our best efforts delays may still occur due to issues with the shipping company. Sorry again and hope for your kind understanding!
My ring is 3 months delayed, I had to call them at least 30 times, and when its finally shipped out they even asked for an extra fee. Absolute scam.
Hi, we understand your frustration and thank you for your patience. We’re doing our best to make sure customers receive their items as quickly as possible. Regrettably, despite our best efforts delays may still occur due to issues with the shipping company. Sincerely hope for your understanding. And we offer resizing service. Please submit a support request to our Customer Satisfaction Team for help. Thanks.
Fabulous service. Quick and reassuring replies to queries. Absolutely love the item I purchased. Was exactly as advertised. Would definitely recommend and purchase from Jeulia again.
When I ordered I was extremely apprehensive since I had prior bad experiences with other online companies. Jeulia surprised me in ways I couldn't even imagine. The shine is exquisite. I won't shop anywhere else ever again.
All they did was create a label and they created a label because I complained but they still did not ship it I called and asked about it and the lady wasn't listening to me she just kept talking over me I had to file a complaint with my bank to get my money backall they did was create a label and they created a label because I complained but they still did not ship it I called and asked about it and the lady wasn't listening to me she just kept talking over me I had to file a complaint with my bank to get my money back. They say they shipped it on the 14th but it has not moved and 6 days all they did was create a shipping label to make me think that they shipped it
Hi, thanks for the messages and we can understand your feelings. Please note order via standard shipping is on its way and tracking info will be updated on USPS site within 3-5 business days after shipment. Today is still within the period. Please kindly track it one or two days later. We are a legitimate and reliable company touching in the jewelry field for more than 7 years. We will definitely send you your order. Any questions, please contact us via [email protected] for help. We are always at your service. Thanks.
I did order the ring and I returned back it once i received. They already took 35% fee as per return policy. I accpted it. They did refuse to transfer back my money to my bank account. They transfer my money to store credit & refund and it can only used to buy new items. That isn't fair. Can I take back my money?
Hi, thanks for the feeback. We definitely confirmed the refund method with you before refunding. We normally have our suggestions, but we will respect your ideas. So could you please offer us your order number or the name/email you used to place the order? So we can find your order and double check it. We sincerely apologize for any unhappy experience with us. Please contact our customer service at [email protected], we will try the best to provide you a satisfactory solution. Thank you for your understanding.
I have 4 rings up to now from jeulia and I wear them every day. Absolutely stunning and beautifully made and never ever had any problems with them
I have 2 more in my basket for Christmas... highly recommended
Well I had it stored until my wedding on October 30th. The band started to tarnish, but now that I'm wearing it, its beautiful. Hopefully it stays.
HAPPY WIFE!
I purchased an infinity ring and within 1 week stones had fallen out. No communication of response to my complaint.
DO NOT BUY FROM THEM
Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at [email protected], we will try the best to provide you a satisfactory solution. Thank you for your understanding.
I ordered the Grim Reaper Hug Me ring and its just like in the picture! I ordered a size 8.5 and it fits perfectly! I highly recommend them for any jewelry. It's all beautiful craftsmanship, fast delivery and definitely worth getting
I was skeptical about ordering from a Chinese website but I received my order within 2 weeks. The ring is gorgeous. I followed up every few days and customer service was professional and courteous. I would order from again.
It's a scam. The items are super cheap looking. Good luck returning items without them charging you 35% of the cost. Don't buy from them, you will regret it *******%.
Hi, thanks for your feedback and sorry for any inconvenience caused. For return, it should be authorized as we indicated on our web. And returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned. Please check the link https://www.jeulia.com/30-day-return-policy.html for more info about returns. To maintain the high quality of our products and keep our prices competitive, we don't allow multiple purchases to be compared. A comparison purchase is the purchase of multiple products to keep one and return the rest. If you need any assistance in choosing any jewelry, please contact our Customer Support. We have tried our best to make you satisfied. Please check your email and reply to us. We are looking forward to hearing from you soon. Thanks.
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Affordable luxury Jewelry for Everyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thanks for taking time to share your experience and sorry for any inconvenience caused. We do our procedure and suggestions for your return, but we will definitely respect your ideas. For the shipping fee, since you have enjoyed our discount/free shipping for your order, your order was shipped out at our cost. The shipping fee will be deducted when you return your order for a refund (Stated in our 30-day return policy https://www.jeulia.com/30-day-return-policy.html). Your understanding will be appreciated.