JeuliaReviews 6,628

Order a ring. The diamond fell out and ring turned color. Then sent out another one. Well 5 months later same thing. And now they say sorry you are out of warranty nothing we can do.

Make 100% sure you have the right ring size. They advertise free resizing but in their terms and conditions they have loopholes for them to get out of the "free" resizing. They will charge you 35% restocking fee plus shipping.

Products are well made and beautiful, they don't look cheap. Ordering is easy and they have great deals and free gifts with some items

I bought the couples rings "real love" and they are beautiful. The hearts line up perfectly. I highly recommend

I started wearing this ring on 18th Dec 2021 and by today (the 26th of Dec 2021), two of the stones had come off as seen in the picture attached. Was not particularly rough while wearing it and did not scrape any sharp or hard object against it.

The item purchased is small and fragile not at all like was described on the website. I don't feel I got my moneys worth, This is a legit company but they do not provide what they advertise like many companies today.

I bought the "Hug Me Little Stegosaurus" ring. First of all, a Jeulia rep told me it shipped out on Dec 6th…. USPS said "we created a shipping label but no one bothered to drop it off to ship until the 8th"……then it was supposed to be delivered on Monday the 13th……it never showed up…. Then, on the 18th, I do believe, it it said it was delivered…., it wasn't. Finally received it on the 19th. The gold on the dinosaur is already coming off……now, mind you, I have been in contact with Jeulia reps the entire time. If I get an answer on Messenger, it's always after I've been offline and in the middle of the night so when I reply, I get no answer again. When I send a chat, ticket, or call, they are ALWAYS closed. I am so fed up. I just want them to make all this right!

My boyfriend surprised me with this ring, called it the practice ring before the actual big day. I absolutely love it! Its so elegant with the crystals and the shine. I received so many compliments on it.

I purchased a bracelet for my sister and mother for Mother's Day. I paid 50 bucks expecting a nice bracelet.
The bracelet arrived and I was very disappointed in the quality. I was able to find the SAME bracelet on Amazon for $12. The refund process was ridiculous (had to submit a picture for a refund), and although they said returns were free, i had to pay $15 to return. Thank God I got some of my $$ back. I think this company is just someone who resells jewelry for a 400% profit. Don't be a victim. I will be surprised if they allow this review to post.

Ordered a ring, tracking shows that the label was created on 11/19.
Sent an email on 11/23 as there has been no change in the tracking status. Received a reply the same day "And your package is surely shipped out. Although the result we checked is the same as you, please understand that sometimes, the logistics update is a little slow caused by some uncontrollable factors. So could you please kindly wait a few days and recheck it again?"
Today is 11/30, tracking info still shows as label created.
Save your money. Save your time. Save yourself a headache. Dealing with this company is not worth it.

Order number provided on 12/5/2021. Wonder how long it will be before I receive another email full of dishonest information.

12/6, Tracking info still unchanged since 11/19. Still just showing the label was created.

My wife and I bought our rings with them. When we got them we were so happy coz they were really beautiful, and after a month they started to tarnish and changing colors every single day.
I contacted the site they are so unprofessional and I was totally ignored when I asked the way these can be repair or replaced.
So frustrating I had to give up contacting them.

Putting the customer first! We had to get a replacement set for my wife. We found one that ended up being too big. That was my fault. They fixed it for me and I was even able to upgrade for a very small fee. Like 13 dollars. It was not an up sale my wife just liked another set better.

In a time where businesses are hurting and cutting corners on quality of service Jeulia has set the bar. Thanks a ton! I will surly be back.

I purchased an engagement ring and wedding band years back, after having the set for only 1 year the stones began to fog and a few fell out. They were completely unsympathetic and offered no help whatsoever. They basically told me it had to be my fault and to purchase something new. Needless to say, I did... From Zales. My ring is still perfect 3 years later, I have free cleanings and full replacement on my stones should I lose any ( I haven't). I will never purchase from here again.

Was VERY pleasantly surprised! Ring is GORGEOUS, and packaging was beautifully done. I will most DEFINITELY be returning to this site to buy more for the holidays!

I bought a ring from them and it came right away, once the ring was removed from the Box I wore it to church on a Sunday morning I noticed while in church the stone was oversized and plastic looking. I didn't like it, I felt very silly wearing it I asked to return it and was told that they do not accept returns on any item worn. How is this possible? I wore it one time for 2 hours. I immediately put the ring back in the box after church. Ridiculous! Word of mouth means everything in today's world with all the social media out there. Where has our customer service gone? I definitely will be talking about this to all the world
Terrible. Terrible... Terrible!

Would jst like to say I received my ring today and I'm thrilled with it, thanking you so much for everything, will be ordering again in near future！

Love your jewelry! I have "The Grinch" and "How to Train your Dragon" Not only are they beautiful & meaningful, but they are very high-quality, high-end artwork and durable! Love your products & this sale!

I ordered this ring on September 12 and the ring is STILL being processed. They said they'd put me on their priority list but nothing has changed. The status of the ring is still processing. I understand they're understaffed but they can't promise that the shipping lasts 6 days on their website if that isn't the case.

An awesome company that provide top service, beautiful jewellery and secure delivery. The highest quality, I've not seen more beautiful jewellery anywhere else. My skin is super sensitive and I've worn these rings for over 24 hours. Will be ordering from them again and again!