JeuliaReviews 6,628

Hi, we are extremely sorry to cause you any inconvenience. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. Due to the peak season of freight and the influence of COVID-19, the demand grows, and supply lowers, which causes the tight capacity of the shipping. Some of the packages suffered a delay of 3-5 working days. We hope for your kind understanding during this difficult time, and we will also do our best to help you receive your package as soon as possible.

Hi, we are extremely sorry to cause you any inconvenience. Due to the recent peak season before Christmas, the processing time has delayed. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We are committed to providing the best quality jewelry to our customers, so we will strictly control the quality while stepping up production to ensure that the perfect jewelry is delivered to customers. We apologize this delay may bring inconvenience to you, and please contact our customer service at [email protected] if you have any requests.

Hi, we are sorry to cause you any inconvenience. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We can help to get your ring exchanged or resized even if it is personalized as long as it complies with our 30-Day Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html, or Resize Policy https://www.jeulia.com/free-resizing.html. However, there will be a 35% restocking fee for those personalized items. Please kindly contact our customer service at [email protected] for further assistance.

Hi, we are sorry that our service has disappointed you. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. According to your statement, the bracelets you purchased belong to the personalized items, which customers can select the size by themselves. Please note that our size guide is only for your reference since there might be differences due to the measurement way, level of tightness, etc. According to our 30-Day Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html, "Design your own" items, the stone color, metal, and chain length, etc. chosen based on your personal preference are non-refundable. Jeulia will charge a 35% restocking fee for the exchange of these items. Meanwhile, customers should pay the shipping fee to send the items back. In order to save your cost and time, we kindly suggest you place a new bracelet with 50% off provided from us, and you can keep the original bracelets. Thank you for your kind understanding. If you want to ship back the bracelets for exchange service, please feel free to contact us at [email protected], thank you.

Hi, we are sorry to cause you any inconvenience. Our customer service is always trying our best to solve your problem. As you are a precious customer, we kindly suggested you make an exchange when we learned that you did not like what you ordered. As we said in the e-mail, if you refuse to change for another item, we would like to refund you. Unfortunately, our suggestion made you feel annoyed and you asked the money back to your account immediately. Now we have applied the refund to you, If you paid with your PayPal account, you will receive the payment right after we issued it. Please know that our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong. Here is our contact information https://www.jeulia.com/contact.html. We are a 100% legit company that sells handcrafted jewelry and fully stands behind our customers. Thank you.

Hi. We are truly sorry for your bad experience. Could you please kindly give us your Order No.so we could better help you? Yes, we offer the 30-Day Return & Exchange service, and we would like to help you if you want to return one of the rings if it complies with our policy https://www.jeulia.com/30-day-return-policy.html. We don't mean to force you to accept the store credit. It is a kind suggestion as here are more benefits if you choose a refund via store credit. After realizing that you don't want the store credit, we agreed to refund back to your original account. As for the refund amount, we should clarify that if you have used the coupon codes valid for 2 or more items, you cannot enjoy it when you return one of the items and only keep another one. Besides, as stated in our Return Policy, since the return is because you do not want the item, not because of any quality problem or wrong item sent, the refund will be the amount after deducting the shipping fee from us to you. The above reasons may explain why the refund is $68.75 instead of $129.00. Please provide us your order number so that we can make an accurate calculation. There is a kind reminder that we don't suggest multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. Thank you for your understanding. Please kindly contact our customer service at [email protected] for further assistance.