jetBlueReviews 68

If I could I would give Jet Blue negative 5 stars. My wife and I were flying Jet Blue for the first time on our honeymoon trip. It was one of the worst experiences Ive ever had with an airline. We were traveling to Thailand using 3 different carriers. We were using Jet Blue on the first leg of the flight from New Orleans to JFK and connecting at JFK with a Cathay Pacific flight to take us to Hong Kong.

Lazy Gate Agents In New Orleans at our gate we heard announced that the flight was going to be delayed due to an aircraft maintenance problem. I went to the Jet Blue agents at the gate, identified myself and expressed my concern with making our connecting flight. The agent had already circled our names on the manifest and said that since we had a 3 hour layover at JFK we should be fine. Ultimately the flight was delayed for 4 hours during which time I repeatedly went to the agents to express my concern about potentially missing our connecting flight. They all seemed to have a rather casual attitude about our situation and assured me everything would be fine. After 3 hours I again checked with the flight agent who was now on the phone talking to someone about our situation and what to do. After 3.5 hours they finally started boarding the plane. When we were finally airborne we were over 4 hours late departing New Orleans. The gate agent did very little to assist us.

We arrived at JFK about 20 min after our connecting flight departed. Upon our arrival at JFK we received no support or assistance from Jet Blue. Apparently no one called ahead to inform the Jet Blue agents at JFK as to our situation. This was an unacceptable situation particularly since it was Jet Blue's delay that caused us to miss our connecting flight. The following morning we went to the Cathay Pacific counter and explained our situation. Cathay Pacific required a $600 fee to re-book me and my wife. I called Jet Blue and spoke with a representative while we were working with the Cathay Pacific agent however we still received no useful assistance from Jet Blue.

I had hoped that the Jet Blue agent in New Orleans would start working this problem much sooner. Had the agent had acted sooner there could have been a solution to the problem and we may have made our connecting flight.

Problems with Jet Blue
Lazy Gate Agents
Poor Customer Service
Lack of Concern for Customers

This was the first time that my wife and I flew on Jet Blue and this experience was very poor. I would hope that any future flights on Jet Blue would be better.

JetBlue used to offer great prices and uber-comfortable human- size seats. Now, pricing is in line w/ all the rest (and, we are learning why-collusion), and seats have been changed to the narrow squeeze found in the other "Big Boy" carriers. Buying "extra room" only buy you the ability to drop your tray table without slicing your gut (just like the others), not any normal size width in a seat.
So, sorry JetBlue, you are no longer my first stop when shopping for flights, you are just part of the ordinary (and miserable) pack.

Jetblue does have limited airports they use, however if they are going where you need to go they will ALWAYS go there for a cheaper price. One time I got to the airport earlier than I needed to be and they said that they had an earlier flight if I wanted to go on that one with out paying anything extra. The flight that they offered us was actually a more expensive flight which is why I choose the later flight and they also gave us the extra leg room seats. I would say that this is really a company that goes the extra mile for it's customers.