jetBlueReviews 68

I've been flying JetBlue for years. The flights are rarely delayed, the flight attendants are very friendly, and the tickets are fair price. You also get to watch TV on these monitors in front of you. They also provide a variety of food, including food for those with dietary restrictions (veganism, vegetarianism, etc). JetBlue is a great company and I would recommend flying with JetBlue.

We were on flight 503 today 3/5/23 and it was simply amazing, yes it was delays so what I ride the nyc subways. From the captain to the 2 men, 2 women flight attendants thank you so much for a pleasant flight. Jet Blue the whole experience was great.

Published review 8/31/22
My husband and I were scheduled to travel to New York in March 2020. Due to the pandemic and state shouting down, we couldn't travel. JetBlue gave us an accurate blue account and applied for our money there. My relative that we were planning to visit in New York contracted Covid and passed. It has been two years now; I am not capable of traveling. The customer representative told me that if by 09/30/2022 we didn't use the credit, we would lose it. She said, "JetBlue will keep the money, and you will lose. " She told me she was doing me a favor. I am so frustrated to hear someone telling me they are doing a favor with the money I work hard to earn. I don't know what precisely these big corporates are thinking, taking money from hard-working people. They are acting like I am the one who caused the pandemic to happen! This JetBlue is the worse company!

Firstly, let me say that I never take the time to write a review but I have been so impressed with JetBlue customer service! For many reasons in the past I have chosen to travel on JetBlue as my preferred airline. The latest reason for my choice centered around a friend who had to change a departure date due to a family funeral. The JetBlue rep handled this beautifully without penalizing her…. It certainly helped during an emotional time. THANK YOU, JETBLUE

Worst costumer service ever rude personnel no professionalism they should go out of business if they can't handle costumers

I fly a lot, and even in third world situations, which I've experienced a lot, the service was better. The flight is so far 5.5 hours late, and we're still not flying. An entire plain is driving back to fill up gas. Yes, yes, they don't have enough gas. In the last 5 hours the excuses were many. For the 1st hour it was "lightning". Then they said: "we'll be honest with you, one crew member is sick and we need to find a new crew member to replace her" then yet a different excuse: "we have technical problems with the aircraft and they're replacing to a new aircraft" (so... "we'll be honest with you means what? It wasn't actually the lightning? Unbelievable). Then: " we're sorry, we need to change the gate".

So now, 1:55 am (flight was scheduled for 8:35 pm), after a 5 hours and 20 minutes delay already, an entire aircraft is having our night and our day tomorrow ruined, because jetblue just can't do what they claim they can do, which is fly an airplane. Will jetblue pay me because I'm losing work tomorrow because of them? Why should I pay for a ticket, and then lose work because of them not doing their job? They should pay all of this aircraft our money back. What am I paying for? Absolutely horrible company. Never again will I fly with them. Neither should you. It's better to change your dates even, anything, just don't give money to jetblue who takes your money to do something they obviously have no clue how to do - get plains that actually work, get enough gas, leave on time, you know, the basics... just a baaaaaad experience. Never again will I fly with them! I'd give them 0 stars if I could.

I've got $200 for a flight delay (10 hours delay).
Today trying to buy a ticket using my credit and it shows me some error. I've tried 4 different cards and PayPal. However if I try to pay with no credit applied jetblue allow me to proceed to the next step. That means they did that error intentionally to keep that credit till it get expired.

Flight canceled I went to the airport this morning expecting to get on a plane to fly to Mexico when we got there. That is when we were told our flight was canceled instead of somebody emailing and letting us know it was canceled they waited till we arrived to tell us this no one emailed it so we have spent half a day back at our house because they can't get us another plane ticket tomorrow on another airline and rearranging a ride from the airport to the ferry in Mexico

Tried cancelling a flight JB booked on my behalf when they cancelled my flight (thanks for the less than 24 hour notice on that one too!). Went to Website to cancel the new booking they made as it was at a different airport. Clicked" Manage Flight"... and got no response. Tried a few more times and nothing. Called 1-800 number. It said go to the website. Hmmm? Website doesn't work? Stayed on the line. They were nice enough to say I'd have 150 minute wait to talk to operator/agent. Time for new CIO and CEO! Oh by the way the wait music selection just adds to the stress and frustration. I wonder when it was that last time the CEO actually tried to use his/her system himself like a typical customer?

We booked a flight with JustFly to euro 5 tickets with insurence.On the way back we were late on flight form JFK to Buffalo, not our fault they were only 2 passports control window opened, and too many people with small children, we also have 3 of them and no one care about that. They paged us and one worker come to look for us but no one want let's us go.The plane left before 5 min we came.So the other one was scheduled in 8 hr.We rent a car and went home. Calling then 2 monts they refused to return money.

I booked my very first flight ever via Airline ticket world and since then it has become my go-to travel destination. The support team here is very patient and understanding, and they also offered me some unpublished deal that helped me more than I expected. Airline Reservations Customer care Number: *******433

There was an error in the assignment of frequent flyer miles. I tried to use chat, but they told me to call after waiting in chat for 40 minutes. On calling, the wait time was over 300 hours (no joke), with no option to get a call back (there used to be that option). So basically, there isn't any real customer service.

I'm traveling for 25 years usually l never had problem, but the last one, l'm traveling with JetBlue and l can't believe how rude are this people even on the phone, l'm definitely very very disappointed.

I have tried for over a month to speak to a Jet Blue customer care, I sometimes wait on hold for an hour or more and always end up hanging up to call another day. Finally I got a hold of a representative who had me on the phone for about 40 minutes explaining rules etc, and then told me I didn't qualify for a refund. If things go back to normal, I don't think I will ever fly Jet Blue ever again. After what is going on you would think that they would refund a cancelled ticket, especially since so many people have lost jobs and money is hard to come by. Goodbye Jet Blue

As a bit of background, I made a round trip reservation to attend my nephew's wedding in NYC for April 4. As we all know the nation is suffering the devastation of the Coronavirus pandemic. JetBlue advertises no cancelation fees, etc. due to this. That's a lie! After spending a considerable amount of time waiting to speak with a representative I was informed that is not the case - I would be receiving a credit that needed to be used within 1 year. My nephew will have a difficult time doing this in that time frame - Church, reception hall, countless other weddings in the same situation.
I'm a retired investment banker and have been through the bailout process before. If you look at the balance sheet/income statement of JetBlue it's clear they will be bankrupt by the end of May, (not the only airline by the way).
So it's either 2 solutions - 1) JetBlue goes bankrupt, no credit.
2) Taxpayer bailout while you screw the taxpayer by lying about refunds.
The fact that they would due this to a senior citizen is a direct reflection on the character of the airline. Shameless! I asked Emily, (JetBlue representative), if she would treat her Grandfather the same way - Yes was the answer. This is what you get from JetBlue, but they'll be happy when they receive their government bailout. I would gladly see my credit go down the tubes as long as JetBlue did too.
My intention is to NEVER fly JetBlue again and I warn you to do the same.

First of all the performance of this website is horrible. It takes a long time to navigate from page to page. Eventually I got to where I needed to be (Manage Your Trips) and it let me check in, but would not let me print my boarding passes because it said I needed to update the passenger details. So, fine, another long wait to load that page, then I entered all the required information. But no, it won't save it because of "Invalid Date of Birth". Only one problem... date of birth is not on that page at all. Chatted with customer service who told me that they fixed it for me and entered my date of birth. No, not fixed. Also noticed my ticket purchase price was showing doubled on the page. Response to all this from the customer service agent? "Sorry, sometimes that happens". Get with it JetBlue.

So my flight was delayed 3 hours. When it finally boarded, all I asked attendant DEVIN was what drinks would be compted. She started yelling at me telling me I was being ignorant and loud and using profanity
Completely untrue. I boarded that plane with my headphones on. Even the woman next to me was surprise and upset for me
So DEVIN called the cops when we landed. They did nothing, because she's a liar.
Jet Blue, you need to fire this rude attendant asap.
I would like an apology from her

We recently flew "business" class and I say that with a laugh. From White Plains, NY to St. Petersberg, FL - RT. We were surprised to find out that a free bag of chips and a soft drink constituted the nourishment for the entire flight. If you want to see the videos expect to have to buy the headdset. You are cold- need a pillow or blanket- sorry they are for sale now!
On our return the weatherman projected that there "may" be snow, so our flight was cancelled. We were not notified. Another passenter in the waiting room noticed us and told us. Once we went up to the counter we had to try to reschedule ourselvesright away because even thought it was 9pm these days the airline would not put us up at a hotel over night!