Jessica London

I had twins that left me with plenty of extra weight in my belly. So much that none of my Ann Taylor suits were fitting properly in the waist. So I researched where to buy nice plus size suits and thought i hit the gold mine with the Jessica London site. I had never heard of this company before and now i am sorry i did. The quality is awful. I bought over $700 worth of clothing and can't wear any of it. I bought several dresses in a similar cut and wore 1 of them to work yesterday. Before noon, i leaned down to pick something up and "SPLIT" there goes the zipper. Thankfully i was also wearing a blazer that mostly covered it, but needless to say, very uncomfortable. I thought, ok that was a fluke, let me try another one today. Nope. As i was reaching for my coffee i felt the zipper split. That's 0 for 2 now. Also, the dresses came with jackets which were at least 3 sizes larger and look ridiculous. I was thinking about just keeping the dresses and donating the jackets but now i want to just return it all and keep looking for a QUALITY Plus Size Suit. Does that even exist?! Very disappointed and looking at the reviews here, i am in for it with the returns. Don't recommend this company, very disappointed. And btw. The size isn't the problem - it's the quality. I can still squeeze into my Ann Taylor size 16 dresses and even if it's tight the zipper has never just split on me. I ordered these dresses in size 20 and they are large all over while fitting the belly area fine.

I ordered a pair of wide calf boots, they were too big, sent them back and the boots were received on Oct 23 and I was credited back the money less shipping. I wanted to exchange them for the regular calf boots (same size & color). As of today, Nov 6, received an email stating that the exchange HAS NOT been processed yet! It's been 2 weeks! How hard is it to ship out another pair of boots? This companies policy SUCKS!

Update as of Dec 13,2015--have NEVER received the pair of boots. So it was completely useless to fill out the exchange section of the return/exchange form! What a compete joke of a company!

Normally I review retail companies online prior to purchasing. I wish I had read the reviews for Jessica London. I ordered from them because it seems like they have great sales and discounts. Unfortunately, not the case. I returned the three items I purchase because the boots were not wide enough. I found today on my bill that I have a total of $40.00 in shipping/handling and return fees and no merchandise. I order some sweater yesterday and wishing I hadn't. Avoid this company like the plague. And don't bother calling customer service to get a credit on at least one return, they are not going to budge. They are going to continue to sound like robots no matter how nice you ask for a credit.

They sent the wrong color (I got an email it was being sent), I emailed and left messages that they were getting the order wrong. They would not send me the correct color until I returned the wrong one, unless I paid a second time! When policy is more important than people, you are on your way down. No way to do business. I wanted to talk to a person who would deal with me with honor and integrity. Did not happen. I will never order again from you!

I order an item 2 months ago, they ship it and bill me for it I send it back, because. I no longer wanted the item and they take 17 more dollars off and tell me that it cost 9.50 to send and 7.50 to send it back. What a petty thing to do and a rip off I ask them to not send me anymore of their catalogs. There clothes are not that good of quality anyway. I've had several tops to ravel after they have been washed. Shou.ld be reported to the BBB

I ordered a bathing suit and a shirt. I sent the bathing suit back because it was too small. I was charged. 13.99 shipping cost and when I returned the bathing suit they charged e 7.50 return fee. I Was furious! What a rip off. Customer service did nothing I told them never again you just lost a customer! Don't order from this company unless you like throwing
Money out the window! They don't even deserve a 1star review, there should be 0 review rating.

I was not satisfied with the quality of the clothing. A 12.99 blouse of poor quality ended up costing me $50.00. I spoke with Edward in customer service and he was the rudest person that I have ever spoke with! They have no customer service. I am cutting all ties with them and I hope that my review will prevent anyone else from making the mistake that I did in ordering from this company. I wish that I had the option of giving this company minus 5 stars!

So angry I coluld burst. Bought 3 pairs of skorts on the internet and got them delivered, discovered that they where 3" bigger at waist than their own size chart says and there where no additional info in the product description that said anything about different measurements. As a international customer I have to pay for the return freight and I won't get original freightcost or taxes refunded either. What the f**k? This is the responsability this company takes for their own lack of quality and productdescription, I as a customer am to blame for beeing stupid enough for shopping. In Sweden no company would be able to behave this way, there would be a criminal charge for tax fraud since taxes NEVER can be a company assett since the company is an agent for the government regarding taxes.
Shame on JessicaLondon for this rothen way to treat customers! No serious company lets their customer take charges for the companys fault!

Sincerley

Katrin Eriksson
Sweden

While shopping online to take advantage of a "50% discount" offer, I started noticing that their original prices seemed more than I remembered paying. Sure enough when I looked at the current catalog, the prices for the same items were higher. The same items had slightly different style #s, so I guess they can say they aren't the same items. I couldn't find anything that actually was sold for the "original price". When I read their disclaimers, I see that everything is worded vey carefully to protect themselves. I prefer to do business with ethical people, so I will not shop with them again.

Many of their clothes fit me correctly even though they looked great on the website. I buy clothes onlinre all the time and have not had this problem with other websites. If you are choosing the deferred payment option watch out. When I checked my balance in Nov it was 0 in the meantime they charged $7.50 for a postage return fee. I missed my Dec statement because we were out of town and by Jan 23 the 7.50 was 17.50 and was on my credit report causing my score to drop by 100 points (no other negative activity). I called to pay off the entire balance and they referred to new purchases I had made. After more research and three phone calls I realized that these purchases were in fact the 90 day deferred purchases hitting my account, They asked me to call fraud because they could not tell that these purchases were 90 days old. I closed the account and called it a loss. They would not do anything to fix my credit.