Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Got call 4 difference department to see if order return online billing warehouse customer services and you tell each person you call about your bill PS And that say wrong department
Poor quality merchandise and they add fees to your account after the fact, so you think you're good but you get a nasty surprise. CROOKS. Also, they don't let you just pay and close your own account. They make you CALL them or send an online message to request to close the account. JERKS! Stay away.
I shopped here for about 6 months. What I noticed was a pattern of emails with deceptive promotional discounts. When I'd shop and go to use the discount, I'd find the discounts never "applied." When I went to customer service, they'd say, "sorry, the promo code doesn't apply to what you selected." Everytime, no matter what I selected to buy, I could NEVER use the discount. Beyond frustrating. The last straw was a promo code the company applied for my being such a great customer, spend $100, get $50 off. Again, no go. The clothes are expensive and not well made. Without a discount, and it's not close to worth it.
I'm a hard working nurse. There's a lot of other plus size clothing companies out there that not only have excellent customer service, they have have well made clothing and stand by the discounts they offer.
I will not be shopping there again.
Ordered 3 suits at promotional cost of $63.99 each and shipping of $15.00. Little did I know at the time that they were charging me for the back order shipping of one of the suits. It was only until I had to return all three suits and was charged for shipping again twice. I ended up paying for shipping for something that did not fit and I could not use. Brianna in Customer Services was nice but did not help the situation. The promotional price did not save me anything. You may as well pay full price. Will not order from this company any more. Shipping is insane.
A special offer that if you spent $50, you received a tote bag and notepad. I receive the items I order, but no tote bag or notepads. When I call customer service they told me that because one of my items was on clearance I couldn't get the tote bag. Know where did it say that items could not be on clearance. This is not the first time I have had issues with them. I'm through, I will not order from them again.!
Ordered a winter coat in Nov. Returned it early Dec.--wrong size. Still waiting, March starts tomorrow. No help from customer service.
Hello Shiva, my name is Corinne; I am a Customer Service Specialist with Jessica London. I apologize for the frustration you have experienced. Please send a message with your order number, last name, and zip code and I'd be happy to further assist you.
I used to order from Jessica London a few years ago, and I have gotten some decent clothes from them. However, this time, they charged a total of $21.49 shipping and handling for an order where nothing fit, and I had to return it all. Usually places charge shipping up front, and $13.99 was pretty high, but I could live with it. But what I didn't know is that when I returned everything because nothing fit, they charged an extra $7.50 for the return. It was obnoxious, and when I called customer service they wouldn't do anything to make it better. Also, the shoes are all man made, so the prices are not even very good.
Hi Sarah, my name is Corinne; I am a Customer Service Specialist with Jessica London. I apologize for the frustration you experienced. We do offer free exchanges for credit/debit card purchases, however, all returns are subject to the $7.50 return fee if our label is used. We appreciate your feedback regarding our return policy; I will be sure to share your concerns with our team.
I ordered a business suit which I needed to exchange for another size. It said exchanges were not charged any return shipping so I returned the suit and asked for a different size. Four weeks later (which is pretty slow to process a return though I would let it slide if not for the following) I get a notice from the post office saying I have a parcel from Jessica London which has to be picked up at the post office and $7.35 postage is due! Aside from being charged the postage I should not be charged, the bigger inconvenience is that the post office here is a 40 minute drive round trip and I work during the day. I have NEVER had to pick up an item from a large company at the post office with postage due in my entire life and I order a lot of items through the mail. Very unhappy.
Hi Jennifer, my name is Corinne; I am a Customer Service Specialist with Jessica London. I apologize for the frustration you experienced with your exchange order. Please note, if a shipping fee is charged, it is done on the order, not through the Post Office. This sounds like a fee being charged directly from them. I'd be happy to further look into this. Please send a message with your last name, order number, and zip code.
Who pays this kind of shipping anymore? Ridiculous! Based on how much you spend! Makes you think 5 times before ordering something. I'll stick with Amazon Prime. Jessica London you are way behind the times. Bye
Hi Carol, I apologize for the frustration and thank you for the feedback. I will be sure to share your comments and concerns with our team.
I ordered an item on 8/17. It was shipped on 8/22! In 5 days!-huge disrespect for customer! No more orders from Jessica London. Not surprise if they go out of business one day.
Hi Irina, we're sorry for the frustration. Order processing generally takes 2 business days. If you placed your order after 2:00 PM EST on 8/17, it would have began processing on 8/18, completed processing 8/21, and shipped 8/22. We appreciate your feedback, and we'll be sure to share your concerns with our team.
I ordered 4 pair of pants which were on deferment pay and I also used a coupon for 20% off. When I returned to exchange the size they did not honor the coupon or deferment any longer. The customer service people were rude informed me the bill was due right away and refused to place order back on deferment. Never ordering here again! Yinka Sangoyomi
Hello Yinka, my name is Corinne; I am a Customer Service Specialist with Jessica London. I am very sorry for the frustration and errors on your exchange order. I've sent you a message requesting some additional info so I can help.
I ordered 2 swimdresses in two different sizes. I had a 40% off coupon taken off ONE item. I returned one of the swimsuits. They did not honor the coupon on the swimdress I chose to keep. So I had to call back and get the rest of the refund, which they did. Now they sent me another swimdresss, which I did not order (or exchange) and charged my credit card! Beware of orders you place with Jessica London.
Hi Jennifer, my name is Corinne; I am a Customer Service Specialist with Jessica London. I was disappointed to learn of the poor experience you had with your recent return. I'd be happy to further assist you. I've sent you a message requesting some additional info.
I was very disappointed in the color and lack of quality, the siizing was also off Save your money and time
Hi Constance, my name is Corinne; I am a Customer Service Specialist with Jessica London. I apologize for the frustration you experience with your recent order. I've sent you a message requesting some additional info so I can further assist you.
I ordered two blouses from this company. They were too big, so I shipped them back and requested a smaller size. A week later I received an email informing me they could not fulfill my request for the replacement blouses saying:
Thank you for your recent order from Jessica London.
We have received your return(s), and a credit has been issued back to
Your original payment method.
Unfortunately, we are unable to process your exchange order.
Paypal orders can only be placed on the website due to the nature
Of the information needed to process such orders. (What does this sentence mean?)
We appreciate your business and thank you for understanding.
Sincerely,
Customer Relations
They sent me a refund minus the return shipping charges. When I ordered the blouses initially, it said I didn't have to pay return shipping. So I'm out $10.85, and have no blouses. Beware of this company! Do you think I'll ever order anything from Jessica London again? Not in this lifetime! (And please do not send me an apology, I'd rather have my money back.)
Hi Mary, Hi Mary, my name is Corinne; I am a Customer Service Specialist with Jessica London. I apologize for the frustration you experience with your recent order. I've sent you a message requesting some additional info so that I may further assist you.
Terrible be careful what your order your shipping and handling costs will not be refunded. They never contacted me by email or phone. It took forever to get the merchandise.
Hi Nea, my name is Corinne; I am a Customer Service Specialist with Jessica London. I apologize for the frustration you experienced with your recent order. I've sent you a message requesting some additional info so I can look into this.
I've ordered from them before -- not extensively, but enough to get a feel for it. The rain coat that I ordered was a decent quality item, although a little bigger than expected, & the buttons are coming loose after less than 10-12 wearings. The flat shoes looked lovely, but ran a little small, so shoe stretchers were needed. Today I ordered 2 tops; the catalogue price for one was different from the price on the website, and then initially different on the phone when I called to check it out. Shipping seemed a little steep for 2 lightweight tops. We'll see how the tops wear
I have contact Jessica London again now to find one item that I returned was credited to my account for 24.00 but the 109.00 was not received. But get this all of the merchandise was shipped all together in same package so how can you have one item when all was shipped in the same bag. Spoke to a joseph who was very nasty and rude. They have lost a valuable customer. Please if someone know of were is the best agency I can report these people to please respond.
Hello Patti, I am a Customer Service specialist with Jessica London. I was disappointed to learn of the poor experience you encountered. I would like to ensure your return and refunds are correctly processed. Please reply with a message with your last name, zip code, order number(s) and items returned and I'd be happy to look into this.
As long as you are willing to wait for a sale, you can get good prices. However, their shoe selection leaves a lot to be desired. They don't carry shoes or boots smaller than a size 7. This is very disappointing to me.
I ordered a red denim skirt, when I received the skirt it is burnt orange, NOT RED. I wanted a red skirt for Christmas. Quality is good. As for the company not knowing what red is, is not good. I am not happy with what I was sent!
Hi Karen, I am a Customer Service Specialist with Jessica London. I apologize the skirt was not colored as advertised. Please reply with a message with your last name, order number, and zip code and I'll be happy to look into this.
Purchased a long coat through Amazon. Back of coat was frayed. Had a thin hole. Gave coat to Goodwill and complained to Amazon. First and last time with those crooks.
Hi Amelia, I am a Customer Service Specialist with Jessica London. I was disappointed to learn of the damaged coat you received. Please reply with a message with your last name, zip code, and order number so I can look into this for you.
Hi Helen, my name is Corinne; with Jessica London. I apologize for the frustration you have experienced. Each of our coupons will include a disclaimer that will list purchase requirements and/or exclusions. If you need any assistance locating the disclaimer, please send a message with the promotion code and I will be happy to further assist you.