Jessica London

The clothes are cheap, cheap, cheap. Please save your money. If you have the Jessica London cat get ready to be screwed big time. Fees, fees and more fees.

I have ordered from this company group for years but their service has been declining the past 3 years. Today was the final straw. After several (4) rounds of email correspondence regarding an order that was never delivered and a rude email telling me I hadn't followed their directions to call their office (email or phone call were both options) they still refuse to fill the order with comparable items and will not honor the sale price of the items they have in stock. They will sell to me at the regular price and then make an adjustment to my credit card after they ship and charge the regular price. I had a similar problem with their sister company Roman's last year. They insist that they thought there was a problem with fraud and tried to call me, got no answer and cancelled the order. I did not provide them with a phone number, I did provide an email address that they did not contact.

Do not do business with this company, they do not honor their commitments and are not customer friendly.

****Wish there was a 0. They don't deserve a 1.
I ordered only one outfit. When it came in, it didn't fit correctly. So I returned it. They credited my account for the outfit but they won't credit me a return fee! It's only $7.50 but I don't even have an item to show for it. Jessica London is making money off of the people ordering online. Called and spoke to about four different people. They won't and will not give you credit for your return fee. I will NEVER order from this company again!
When I spoke to someone I asked them " so if I walk into a department store and they charge me $7.50 to try on clothes but nothing fits and walk out without purchasing anything the store made $7.50 just for me to try on clothes?" All the customer service could tell me that was company policy. I told them they were a rip off. That's what this company is doing. Making money off of something I returned I no longer have. Still charging me for a return fee!

If I could give them a review of zero, I would. I purchased two pairs of shoes on May 6th and received an email for FEDEX tracking. When I checked the status of my item on May 14th on the FEDEX site, it stated that due to a damaged shipping label my box was sent back to the company and that I should contact the company for further instructions. When I called Jessica London I received terrible, rude, and unprofessional customer service from two representatives (Jose and Joel). The first representative basically told me that I needed to reorder the items with him over the phone and accrue another charge on my card and wait for them to refund me my first order before I could receive my purchase. When I explained to him that I had already paid for my items and I was not comfortable having to purchases for the same order with them, especially since no one contacted me about the items in the first order being returned. I was told to hold on while he checked to see if they could send me my items and the representative never returned to the call. The second representative basically told me the same thing, that if I wanted my order I needed to pay for it again and wait for the refund for the first purchase. The representative was extremely rude and acted as if he would be doing me a favor by giving me a refund and said the first order was damaged as if I were the blame. When I asked for a refund and told them they had poor business practices and that I would report them to the BBB and take legal actions if I did not get my refund, the representative named Joel told me to' "Try It"! I will NEVER I repeat NEVER patronize them again!

Placed an order online! Said it was gonna get to me on March 31! Didn't get to me that day, so I waited! April 2nd, I called and I was told it wasn't coming till April 4th! I let them know that I don't want it anymore and I needed a refund! They told me I needed to return it before they could refund my money! I explained to them that I have ordered from them right before I placed this order and it hot to me on time, but they kept telling me that I should have paid for express shipping for a guarantee delivery date! I don't like that business deal where I'm told a date and it doesn't arrive that day, doesn't arrive the next day, but days later! Didn't hear from them and if I didn't call, I wouldn't know! The people I spoke with were rude and kept speaking over me instead of listening to my complain! That not right! I'm not shipping with them anymore!

I have been purchasing clothing from Woman Within, Full Beauty, & Jessica London for over 10 years. I have been satisfied, but quite frankly I never pay full price. I wait until they have a percentage off or cash back offer (the cash back is with a purchase of $50, $75, or $100.) If I am not satisfied with something, I return it. I do not expect when I buy online for it to be exactly as it is described. If there are reviews, I always read them. It really helps to not bother with items that others have found unsatisfactory but helps also with items others think are great & worth the investment. I belong to Full Beauty's membership club. Its annual fee is either $20 or $30 & has been worth the money for me as shipping is around $4 and free returns. The thing I don't like about it is not able to get the good shipping deal on Woman With & Jessica London even though they will accept Full Beauty credit card & are part of the same company. Since they switched over to Comenity Bank I do have to admit when I have a problem they are not as "user friendly". However, I have noticed any of the companies that used to have their own credit cards and switched to Comenity are the same. The retailers must get a really good deal from the bank, and the customer doesn't have the comfort level they had before the switch to Comenity. With all of this said, one has to give them more than one chance and to READ THE REVIEWS. Sorry, they have gotten so many complaints.

I've been buying clothes, boots, coats, and shoes from Jessica London, Romans and Woman Within for years. I've never had reason to complain about cost, quality, customer service or returns. I bought about 5 or 6 pairs of boots, several velvet sets and sweaters and returned some things. They stay on the phone with you until you find what you are looking for. I had a horrible experience with BerryLook, totally false advertising. So after that I stay with the company I can trust.

I order boot, the size was to small. I looked at my catalog that had a promotion code of JL50 gifty, So I fill up the slip and sent it back for a different boots on Nov 23,2018. On January 3rd 2019 I call to see the status on my boots no one from their called me to let me know that I was never getting my boots or if the money was gonna be returned back. I spoke to supervisor George and he was very unprofessional he told me he didn't know what he what to do. That is I wanted the boots i had to pay full price and the price And not the promotion cold that was in the book. I told him that they should have a promotion if They are not going to honor it. It is called false advertising. I would not recommend Jessica London to anyone.

Got a email that said the item shipped but FedEx did not show the tracking code on their system. I would say it was obvious that Jessica London had the item to ship but someone took the item before it was shipped. I had to scramble to find a different web site that had a similar present for me to order. Jessica London was out of the item that I wanted. I do give them cudos for promptly refunding my money but it took an argument for them to do so. I would strongly recommend against ordering from Jessica London.

I have been a loyal member of Jessica London/Comenity Bank for over 20 years. My credit limit was over $2000 and has now been decreased to $850. I spoke with representative and they claim they check my credit and decided to lower my credit limit. This is a procedure I never heard off. I have credit cards with major credit companies and have never experience this issue. I will be closing my account and sending a complaint to Better Business Bureau.

For the SECOND time, Jessica Londons Credit older, Commodity Bank contacted me regarding AUTOPAYMENTS that were NOT received, (THEIR LANGUAGE) I am now charged 37.00 Dollars per month ( 2) that payments were not received. The Collections Agent, told me "You are not alone, several people have reported that to me". Something is NOT RIGHT; FIRST time, shame on them, SECOND, SHAME ON ME> I WILL NEVER BUY FROM THEM AGAIN. They will RUIN your credit! They know its going on... more $$ for them

This company is a fraud. They are supposed to be a plus sized clothing store yet there clothes run extremely small. I am 12 misses and ordered a size 14 womens from there store and the pants didn't come up pass my knees. Then they charged me $15.99 for shipping and when I returned what I feel were damaged items, they also charged me $7.50 return fee. So in all they charged me $23.50 to return items that I feel were sized incorrectly. Will never order from them again and they had the nerve to try and get me to open a credit card with them. Avoid this store.