Jessica London

I have been a long time customer of Jessica London. I returned a item and was waiting for my return and never received it. I called customer service and was on hold for an HOUR and 10 minutes all to be told because I did not fill out the back of the receipt I have store credit. This is so unprofessional! I had just made a another purchase not even 24 hours ago and Lisa who was not helpful with a attitude informed me that if I cancelled the store credit it would cost me $9.99 on top of the the other fees they charged me for the return. I'm extremely outraged that they are draining LOYAL customers for money. THIS WILL BE MY LAST PURCHASE FROM JESSICA LONDON!

I am very very very please blouse and sweater looks just like the picture in the catalog. Thank you for not being liers.

I purchased items from this site several weeks ago because they were offering 50% off the shipment and free shipping. When I checked my credit card I found that $12 shipping has been added to the order. Today I spent 2 hours on their chat and on their customer service phone line seeking reimbursement for the shipping. It should be noted here that I am in possession of an email order confirmation from them stating clearly that I qualified for free shipping on this order. All three of the employees I spoke with explained that there were strings attached to the free shipping - some kind of program that had to be paid into monthly in order to get free shipping. Nowhere on their emailed confirmation was this mentioned. By the time I reached a supvsr she simply kept repeating - "we cannot credit shipping charges" and details of this "program". It was like speaking to a brick wall - customer service - nope. There are many online websites that are above board and I will not continue to deal with this one who resorts to underhanded selling!

Somehow they started taking 14.95 out of my PayPal every month. I didn't join a membership I don't even have an account with them and yet I noticed today that since May they have been taking 14.95 out of my account. I emailed them immediately and if I don't get a response I will be opening a dispute with PayPal. I would say be very careful with this company it's awfully shady.

Received order from JL. No invoice or return label included in pkg. Called for return label. Response to phone calls was "we are not taking calls at this time, please try back later". Sent email. Got no response. Tried online chat. Not available. Tried all of these for a week with same response. Sent complaint to BBB. Also sent letter of complaint to customer service. Finally got response from customer service and received return label. JL is a part of All Beauty Brands.
Before you order from a catalog check the address label on back cover. If it is from Beauty Brands, do not place order. They have no customer service. Thank you BBB. I did get a little of my money back.

I place an order 19 days ago, it still hasn't shipped. The promised delivery timeframe was 7 to 14 day. The chat functions does not work, they won't take a call unless it is a new order, and they don't answer emails. If you want customer service go elsewhere. All of their brands treat customers the same. Plus they have high shipping fees.

Everything i received from this store is poor quality the employees are rude they never ship in time take your money to torrid there clothes are more up to date better quality and they always have deals and they ship on time if not early

These people have no understanding when clearly, they hold your payment to make that interest please don't get with this company please!

This company is a complete ripoff!... I placed an order 4. 13. 21... received 1 of my 2 items... called 2 weeks ago to check on the backordered item... was told it was in process... I asked them to stop the shipment and was told they could not once it was in process... as of today 5. 26. 21 still has not receive my shipment... called again to ask them to not ship the item and was told they could not stop the shipment... how can it be still in process from 2 weeks ago and I have yet to received my item... steer clear of this business!

I know to do this, but for some reason I didn't do it with a Jessica London order I placed on May 8. I needed one of the items for an event this Tuesday, 5/25. The merchandise has not shipped and I've been unable to get info about when it will ship. I requested that the order be cancelled as they haven't shipped it and I no longer need, nor want, the dress. I ordered other things too but wish I hadn't. Don't do what I did! Shop with reputable companies. Jessica London, sadly, doesn't seem to be one.

This company is a rip off. I ordered $300 worth of stuff. When I received my items, I realized they sent me the wrong shoe! I ordered a black shoe and I got a leopard print shoe totally different from what I had ordered. I wanted y to o wear them for Easter with a dress I bought. March I returned the shoe. The refunded my card in April. A week later they charged my card again for the shoe. It's the end of May and still no damn shoe! I called last night and was on hold for 2hrs 34mins before I gave up! Today I spoke to two rude customer reps and a supervisor. All they told me is I have to wait on the shoe. Then I can return it for a refund minus the 33% restock fee! I will never ever give them a chip of my money again! Rude rude rude!

I placed an order in April 16 2021 for 13 pieces. They were all in stock at the time. It is basically a month later and today I saw that 10 items were finally processed and shipped. 3 items are on backorder?! They were available a month ago?! Took this long to process? Of course it will probably take another month to receive. After waiting this long they should have been overnighted or fast shipped. I emailed them to get status and first time was automated mail with no info. Second email I was stern and they replied with delay in shipping due to pandemic. Really.? I waited another week and emailed to no reply. I finally emailed them with threats of contacting the Better Business Bureau and the next day my order was processed. Unacceptable. Disgusted. I won't ever shop or order with them or their affiliated companies. Horrible service and shipping. I pray I have no issues with my order so I don't have to deal with return or credits. Oh and don't try calling them... always not available. Bye you lost a customer.

I have been a customer for many years. Their offers/discounts are attractive, but shipping cost and cost for a return is not competitive with any other retailer. Prior to the pandemic this company had always been the slowest to process and ship an order. They will charge your card the day you place the order and may not ship for up to 3 weeks. During the pandemic has only gotten worse for them. No other company is slower at processing and delivering an order. In addition if you wish to check on the status of your order, I have never found the website order tracking works. You are at the mercy of a phone call and at least a 20-30 minute hold.

Placed an order on apr. 6th. Today is apr. 29th. This order has not come yet. I am done with all the woman within stores. Will never order from this company again.

I know we're still in a pandemic but I've been charged for the shoes I ordered from Jessica London 10 days ago and they haven't even shipped. The site says to allow extra time, but nothing more specific, and that they're too busy to enable their chat function to respond to inquiries. Does this mean that no one is there to prepare shipments? I suspect I should cancel the order and look elsewhere before it's too late to get something in time for graduation but who knows?

Not only did they charge my card for some nefarious charge of $2.13, they then started charging me $14.95 every month for some rewards program I never ever signed up for. I ordered one top from them in early March and it still hasn't arrived and it is now April 19,2021. I had to go to my bank and report the card stolen and get a new card. The bank removed the $2.13, the $66 for the blouse and one $14.95 charges. While they were in the process of doing that, Jessica London charged me another $14.95. Some of you are being nice about this when what they are doing is ripping people off plain and simple. Absolute Thieves. Don't even think about buying anything from them or Woman Within, as they are connected.

They keep you on hold listening to their loop recording repeating someone will be with you soon, which is a lie because no one ever answers phone. Placed order April 2nd, still not processed or shipped. Regret ordering, will go elsewhere and cancel their card, not worth the aggravation.

Yeah so when I checked out last time I got a pop up to sign up for their 'loyalty rewards program', to save on shipping. At no time during sign up did it tell that to save $15 on shipping, they would hit me up for $16 bucks a month in fees, auto billed, so they would have made $192 over the span of a year off me, had I not read my bill. I saved nothing in reality on shipping, I actually ended up paying more when I saw the surprise charge on my credit card that I didn't know was coming. I felt very misled about their hidden cost. What a scam! I'm never buying from them again.

After waiting 6 days to receive an order I paid nearly fifteen dollars to have shipped, I called to track because there is no tracking information on the website. The money was drafted on the same day I ordered. However, upon calling, customer service had no tracking information either. They blamed everything on the manufacturer, could not help me, and spoke over me during the entire conversation. Here I am, out of my money, no item, no tracking information, and no help.