Jessica London

I have been purchasing from these three sellers for approximately 10 years already, if not more. I purchase tops, tunics & dresses too. I am satisfied mostly with the quality of the clothes, comfortable fabrics, durable and well priced; these are practical for daily wear not for a black tie event or such - just daily wear. I seldom return items but pass them on if I find I do not care for the item. After reading the reviews and my most recent experience after many similar occurrences I've decided to contribute my grievances as well:

1) Price distinction from catalogue to online purchase are considerable; I just purchased a catalogue item at $89.99 and online 104.99, forcing me to call in the order and leaving me at the mercy of a very inept CS Rep (they all are) who continued to go through a lengthy scripted hard sale of additional items after I repeatedly said no and was about to enter a hearing in court and was pressed for time. Additional to this it was clearly stated that my order qualified for free shipping for a purchase of $35+, only then did she apply the credit for shipping as she was insistent on charging shipping at about $19 regular and if I wanted expedited shipping (3 days) it would "only" be $11 more - Rep once again continued to try and hard sell me on additional purchase opportunities until I snapped at her for disregarding my pressing time constraint. Rep asked me for my email to send confirmation of purchase (she never did.) I did have the good sense of requesting order number and was able to find order. I also was going to use my Roamans card, which is valid for this group of stores, representative said my card was not valid and she could not find any card for me on her system. I decided to cancel my card! Comenity Bank lost a customer!

2)No matter if you have a 0.00 balance you are held to a $2 finance fee monthly. Should you forget to pay that $2.00 you are held to a sizable late fee charge.

3) Inept CS Reps

4) I do believe their business practices are shady.

I find the hard pressure sales push techniques to be inappropriate, offensive as well as disrespectful to their clients.

In the past I did an online purchase where a duplicate item had been purchased. I called CS to advise about the error, response was categorically: "Your purchase was done online and there is nothing we can do", I received the duplicate order probably 1 month later, if not more and LOL "there was nothing they could do", oh "once you receive it, just return it!" Not sure if I'd not only have to pay return postage and perhaps and likely restocking fee.

I regrettably do like some of their garments as referenced above, and buy regularly from them, but will seriously rethink actively buying from these retailers who are so customer unfriendly.

This review would like proof of purchase which I mostly toss but can assure all I would have a drawer full.

My 93 yr old mother bought 4 pairs of shoes from this company, she tried on 2 pairs ( which were very hard and stiff) sent them back immediately, plus a 34.00 check for s&h. But the next month a statement comes, for a payment for the shoes, she contacts them, that the shoes were returned, the check, they have been received, but they offer to send her a check, for the returned items. 176.00 but she still must pay the amount due on the statement, she says. No, remove the amount due you have your merchandise, now here we are 6 months later, a check comes alone with a new statement with interest charges, late fees up to 400+ dollars, with this little 176.00 check, they want interest money and fees to mount out, instead of receiving the return items, substraction from your account. They are a fraudulent, scramming establishment, I will do everything in my power to expose them for scamming people from their hard earned money.

I used to be a customer of Jessica London snd order a lot of things. Now the shipping cost is ridiculous. I was just going to order an out fit and they wanted almost $23.00 dollars for one pants and jacket. I will not be ordering any more.

Cant reach them online, phone, reps hangup when they answer phone. They changed account #s, now cant sign on. Lets see if they respond

This is one place i will never order anything again. THEY WILL RIIP YOU OFF. THEY CHARGE 12.99, FOR SHIPPING PLUS TAX. WHEN YOU RETURN YOUR ITEM THEY KEEP THE 12.99. THEY CLOTHING ARE VERY CHEAPLY MADE. I PROMISE I WILL TELL EVERYONE NOT TO PURCHASE NOTHING FROM THEM. THEY SOLD A DRESS FORM 44.00 WHEN I GOT THE BILL THE DRSS COST ME 78.14. THEN THE CHEAP DRESS WENT ON SALE FOR 29.99. I ALSO PURUCHASE A PAIR OF TIE UP SHOES, AND THE SHOES WERE LIKE A PICE OF FLAT CARBOARD. PLEASE DONT BUY NOTHING FROM THEM. THEY ARE A TRUE RIP OFF. TAKE ME FROM OFF OF YOUR MAILING LIST. ASAP

Yesterday I looked at an outfit that was listed at $109.00. Today that same outfit is list price is $159.00 with a "50% off sale". Deceptive practice - a $50 price increase to get 50% off. In addition to extremely poor customer service and outrageous shipping policy- I'm done with this company.

I ordered a 10w shoes for my mother they sent us left foot 10w right foot 9w. When I return the shoe they will not give me credit and wants to deduct $10.99 from my purchase. We have learnt our lesson and will NEVER ORDER from them again.

I got an email regarding my order with minimum identification asking me to call regarding my order. I did and they asked for everything on the order including my credit card info. I stupidly gave it to them. Then thought again, I took the email to my bank and they said to cancel the credit card and get a new one because the email looked like a SCAM! I did and when the back order went through they just cancelled the order and now I have to pay extra for the item.

Ordered hundreds of dollars of items that were shipped by an equally awful company, FedEx. Items never showed up and their customer service agents did not care. At all. I am not sure why I ordered from them more than once, actually. Their items are not quality and are overpriced considering what you receive, IF you ever receive it. Don't waste your time. Shop at Lane Bryant instead. Trust me. Lane Bryant has quality items that actually arrive in a timely fashion. DO NOT WASTE TIME OR MONEY WITH JESSICA LONDON or their affiliates.

I'll let the photos speak for themselves. Good is the swimsuit I ordered. The crap with sleeves is what I got! Then. They send me a return label and when they get the wrong suit they send me back I'll get a refund. And in the meantime I can reorder the suit in a smaller size because that one was sold out (guess that's why they thought I wanted SLEEVES?) but instead of 50% off like I got on the first one all they can offer me is 20% and free express shipping. No ma'am. That doesn't work! I argue and finally get another rep that can do 50% and express shipping. Now it's a week and a day later and I still don't have my EXPRESS SHIPPED ITEM!

I had an account for years - mainly for shoes. I have not had an occasion to shop for two years. I found out they were charging my card 20$ a year for " free shipping " club!?!?
I think not. Sorry if you can't pedal the crap you sell. You don't get to charge me to free ship the nothing I didn't order. I calling my state atty general.
This company is a scam

I can not even begin to emphasize the non existent customer service at Jessica London! I ordered boots, received the wrongs boots (size 13 brown heeled booties, I am an 8 & I ordered leopard booties) I had to call to ask for my refund after they received the return. The representative could not comprehend what I was talking about, there was a strong language barrier, he refused to connect me to a manager, then hung up on me. A month later I log in to pay my charge, and low and be hold, I was charged AGAIN for the same boots that I didn't receive that were OUT OF STOCK. So now I call again… And GUESS WHAT. They said that they did an exchange and they sent out the original booties (THAT WERE COMPLETELY OUT OF STOCK) First of all that is fraud, I put in black marker that I wanted a Refund when I sent back the wrong boots they sent me, I call again, same thing, this representative spoke perfect English, and when I told her that you can't charge me for something I didn't Order or Receive, She hung up on me! I will never order anything from this company ever again, They are by far the worst customer service I have ever dealt with… Honestly, this company holds no value in their customers. They wouldn't be where they are without us. yet they treat us like dirt. Lesson learned, I will Never order from them or their parent companies again!

I don't even know where to begin. I placed my first order with Jessica London, for a couple of Christmas gifts. I ordered two items. Received one correct item, and the other was not even close to what I ordered. I called customer service and was told that I could exchange it, but they'd have to put it through as a new order (and charge me again). That would be fine, if I could trust that will happen. The reason I'm skeptical is because I was also told my credit will be in the form of a gift certificate, if I decide to just return both items. What?! This is their mistake, not mine. If I decide to go the "exchange" route, not only will I not receive what I ordered in the first place (in time for Christmas), but now I will be charged AGAIN for the item. Upon receipt of the return, they will send me my gift certificate. Nope, nope, nope. Both of these options are wrong - on so many levels. Like I said... this is YOUR mistake. You sent ME the wrong item. I don't think it's asking too much for you to RIGHT your WRONG. Your customer service is truly lacking. You will not win any customers conducting business this way.

Oh... did I mention that your customer service rep hung up on me? I asked at least 5 times to be speak to a manager because I was having trouble understanding what she was saying. I ended up doing an online chat with a gentleman who was more helpful. I still was not happy with the outcome, but he doesn't make the return policies. Come on - DO BETTER.

The attached photos are of what I ordered (Georgette button-front tunic), and what I actually received (black tank).

Also, please explain what the charge for $1.99 is for. I would like that refunded as well. A FULL REFUND of all.

Signed,

Very disappointed

In July I ordered several items. One was a long denim jacket. What I received in the box for the jacket was a pair of short boots, not my size and not what I would have ordered. When I spoke with customer service about how to resolve the issue they said they would cancel that order and place another order and when I received the jacket to place the boots in that box and return them. They did cancel and replace the order. They told me that they were experiencing some delays in shipping but the jacket was still available. That was September.
Now December 22 I do not have the Jacket and they are telling me that because it is past 60 days I can't get a refund, or return the boots. Not their fault, but I have been dealing with my husbands health issues and handling my business, so when they said they were experiencing delays, and I know there a thousands of items in the shipping crates in San Deigo, I just attributed the lateness of receiving the order to that. (I have had items from other companys have taken 3 months to deliver.)
I have documentation from the tracking site that the shipment was not delivered.
I just want the Jacket. And not these boots.
If I ran my business this way. I'd be out of business.

I ordered 300.00 dollars worth of merchandise by phone, gave them all my information 2 weeks later called to check on my order. They told me that it wasn't process because I was a new customer and they wanted to verify my information I was never contacted. So I canceled my order. Never again...

Placed an order on 6/24/20 - (17 months ago) - and I remember using a free shipping code from RetailMeNot but when I checked out I was charged shipping anyway. I remember thinking it wasn't worth my time to call the company and complain. I wish I had! With so many debit card transactions per month I rarely look at small charges. Tonight I happen to see one hit with this company's name. That Free Shipping coupon was really a sign up for a rewards program - and any time I would have ordered from them I would have to submit my bill as a claim for how much I paid in shipping. So #1 - I never got my free shipping on that ONE order I placed with them on 6/24/2020. #2 - I'm the idiot that didn't see I have paid them $250 over the past 17 months for NOTHING. Their clothing was awful so I have their emails go to my delete bin and I would never order from them again. What a racket! I miss the original "Catherine's" brick and mortar stores. Their clothing was great - this Jessica London clothing is AWFUL. I COULD HAVE canceled within 30 days they told me. But I never got any email or anything at all that said I had registered for a rewards program and had 30 days to cancel. I never dump emails - I have NOTHING from them between 6/24/2020 and 6/10/2021. :(

I had a gift certificate from Full Beauty Brands and was told to use it at JL. I tried to use it on a SALE item from the catalog and they charged me the before sale price to avoid using my gift card. Calling to resolve was useless. Besides that they sent me size 10w boots in a a box labeled 8w which I ordered. Yet again calling customer service was useless. Complete waste of time. No one knew anything about how to resolve the gift card issue. They essentially scammed me out of $104 the gift card from the Full Beauty Brand refund.

I placed a rather large order with Jessica London. The sizing was all over the place, and though I used their size charts, none of it fit. I sent it all back. They encouraged me to join the member rewards program, where I would be credited back money spent on shipping. Never happened. I sent back an additional single item, and it turns out it has been sitting in their warehouse for two weeks. It took me an hour on the phone for them to "find" it in their warehouse. They wanted to give me a GIFT CARD for that return, rather than credit me on THEIR credit card. I questioned that, and the customer service rep seemed surprised that I wanted a refund on my method of payment, which again, was THEIR credit card. She said she'd do that for me. It's the next day and there is no credit showing on my account. Any other retailer would have done it immediately. As soon as my credit shows up, I will be requesting a cash refund from Synchrony bank, who holds their credit cards, and closing the account. The whole thing has just been a rotten experience.