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Jen's Scrubs Reviews Summary
Jen's Scrubs has a rating of 2.4 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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I've had nothing but problems with this website. Called over 50 times to try to contact someone to cancel a large order since after weeks I hadn't heard anything back regarding the order (my card was charged), every department on their automated phone system was the same message-leave a message and someone will call you back. Tried emailing, Facebook messaging, PayPal messaging and NOTHING. They are crooks. And if the business comments back on this message to "call and resolve the issues at such and such number" IVE TRIED THAT AND YOU PEOPLE NEVER ANSWER! Horrible business.
I ordered scrubs for my Stanford Inters on March 3. We are still waiting for them. I have emailed and emailed Jens since March. Our Inters all have their scrubs they ordered from someone else. All but 1, the one from Jens. This is very unprofessional. I have gotten messages saying they are on the way sorry about that. But its June 15 and No scrubs.
Placed an order over 3 weeks ago and still not a word as to where it is although they have already charged my account for it. I've called, emailed, messaged on FB... nothing. Steer clear of this business. Never again...
THIS PLACE IS DISGRACEFUL AND A MAJOR RIP OFF. THEY CHARGE YOUR CARD IMMEDIATELY AND THEN DO NOT RELEASE ITEMS ORDERED. I DISPUTED THIS WITH MY CREDIT CARD COMPANY AND I FULLY INTEND TO FORWARD AS MANY OF THE REVIEWS I JUST READ AS I CAN. ALSO THIS COMPANY SHOULD BE MADE TO COMPENSATE ALL OF US WHO HAVE HAD TO WAIT FOR ITEMS THAT WE NEEDED.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I ordered on May 4,2016. As of June 10, they still say "awaiting fulfillment." I have left phone messages and sent emails. NOTHING. I have seen their responses on this site telling others to call their customer service number. Trust me, nobody is there.
STILL WAITING... and don't fall for the comment Jen's Scrubs left on this site. She reached out... and did then NOTHING!
Please call us at 877.672.0962. If you do receive a voice mail please leave a message so we may return your call and assist you in correcting your order. Please note live phone support is not available Saturday and Sunday.
I ORDERED ON MAY18TH, TODAY IS JUNE 10TH. I HAVE NOT RECEIVED ANY RESPONSE BACK FROM THIS COMPANY. I PAID WITH A CREDIT CARD SO HOPEFULLY CAN GET MY MONEY REFUNDED.
We apologize for any issue. Please contact us at 877.672.0962 and a customer service specialist will be happy to assist you.
I ordered scrubs March 30,2016. I have been a loyal customer for YEARS! Still no scrubs! AWAITING FULFILLMENT? SERIOUSLY? Called over 50 times left messages and NOTHING, no answer just voice mail at every department. 50 emails. Nothing... Don't lose your money too. BEWARE
We apologize for any issue. Please contact us at 877.672.0962 to resolve your order issue. A customer service specialist will be happy to assist you.
I ordered scrubs from Jen's Scrubs on 5/21/2016. They processed my payment on 5/23/2016. I have emailed, called, and sent messages via their website asking for a status update and I simply get ignored. They have stolen my money as they have not followed through on their end. I will contact my credit card company and stop payment and get my money back. I will never, ever shop with Jen's Scrubs again. They are thieves preying on desperate people. I cannot order from another company until I get my money back and I cannot apply for jobs until I get my scrubs. I was laid off last month from a company who provided me scrubs to wear so I do not have any scrubs now. I really need the scrubs I ordered but Jen's Scrubs has simply stolen from me. Way to kick me when I'm down! My order number is #*******. Jen's Scrubs needs to contact me immediately and fix this! Thank you.
--It's now 6/17/2016. Jen B., the owner of Jen's Scrubs, contacted me last week and said she has been away and her business partner has been in control and the business partner is the one who messed up all of the orders and the customer service. She said she is back in control now and is fixing everything. That is, however, a lie. She told me I would be receiving my order early this week which would have been 6/13 or 6/14 and now it is 6/17 and I have received nothing. When I call I have to leave a message as nobody answers the phone. On their website it says my order has shipped but it does not say how long it will take, which company is delivering, or the tracking number. They did give me a 25% refund last week which is nice but I would rather have my scrubs. If I do not get my scrubs by this coming Monday, I will have to find out how to sue them.
Please contact us at 877.672.0962 so we can help you to resolve your order issue.
I used Jens scrubs for years and never had a problem. Now I placed an order back in April. Never received anything. Call and emailed their customer service numerous times with NO response. I filed a dispute with paypal, Still waiting for my funds back and its June already!.
Dear Michael,
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I placed 2 orders on March 28th! After over a month of calling and emailing with NO RESPONSES, finally I got someone to call me back. Their "server was down" and they didn't get any of my messages. Funny... If you didn't receive any of my messages, how did you know to return my call after a month? Anyways, both orders had to be returned for different sizes seeing as how I found out I was pregnant in the meantime. They received them on April 28. It is now June 2nd and order STILL SAYS WAITING FULFILLMENT! I cannot tell you how many countless emails and calls I have done, again with no responses. $200 worth of merchandise that I have nothing to show for! I have been in contact with my lawyer and also filing disputes with my bank. This is most definitely, BY FAR the WORST company I've ever dealt with. NEVER AGAIN.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I placed my order on 4/27/16 my credit card was charged that day. As of today I have not received my order. I called and emailed several times with no responses. Going to call my credit card holder and report them for fraud. Don't order from them. This was the first time I ordered from them and definitely my last. What a fraudulent company.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I placed an order May 1,2016. My debit card was charged May 3rd. My order status still states "awaiting fulfillment." I have called their customer service every other day for the last 2 weeks and left messages every time. I've also sent 2 emails. I have received no response from this company. I also posted on their Facebook page & they haven't responded to that either! I filed a debit dispute with my credit union on 5/26/16. This company is willingly taking money from customers and not fulfilling orders!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I placed an order in Feb, after about 3 weeks I called and spoke with a customer service rep who said the items were on backorder and would be in the first week of april. Its May and I still have not received anything - have called and emailed repeatedly but no response. I see now that they are not BBB accredited and have many complaints filed with BBB. I have ordered with them in the past and never had a problem, even with returns and exchanges. SAD and MAD...
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I ordered over 3 weeks ago and have not received my order. I have tried to get a response from this company and have heard nothing back. I even Facebook messaged them in attempts to get my money back. Just a sad way to do business. Again, DO NOT order from this company. They're stealing people's money!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Company must be going out of business. I am having same problem as everyone else. They charge, do not ship, no one replies to inquiries. Website should be shut down.
Please read all the reviews - I am having the same problem. I placed an order, my money was deducted from my bank account, and I never received my order. I have called several times and wrote several e-mails. None of which have been returned. I will be filing a complaint with the BBB and researching how I can get my money back from this fraudulent company.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I have ordered several times from Jen's Scrubs and have always been pleased! They have a wide selection of many different styles and vendors. They run "specials" quite often as well!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I placed an order on April 22 and still have not received my order. I have called customer service which went to a non working extension. I then tried to call to place an order on the phone however no response there either. I am assuming this company must be going out of business. They readily take your money and do not fulfill your order. It will show awaiting fulfillment... I wish I had read these reviews prior to placing my order; but shame on me I did not... I would seriously suggest that the Internet site should be removed as it does nothing but steal from people... Last I knew this was illegal...
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I placed my two orders on February 26th 2016. In few weeks I received a part of the order. But NEVER received my pair of pants. I emaied to customer service at least eight times, called five. The problem is not solved despite they promised to send the pants. NO PANTS< NO MONEY. They are just ignoring me. Today is May 22nd, 2016. Very dishonest, huge disappointment.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
****See my previous review!****THIS IS STILL UNRESOLVED! I HAVE TRIED SEVERAL MORE TIMES TO EMAIL AND CALL THIS COMPANY! STILL, NO LIVE PERSON WILL CONTACT ME! WILL BE CONTACTING THE BETTER BUSINESS BUREAU!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email [email protected] or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please contact us at 877.672.0962 to resolve your order issue. We apologize for any delay.