JC PenneyReviews 528

Before the Corona Virus I ordered a few dresses for my girls. The one dress we needed was missing from the package. I called right away (Friday) and they said that I needed to call after 24 hours from delivery of package, That they would put in a claim. Then I called on Monday and they said a check was being mailed since I paid with Pay Pal. I called 2 weeks later March 17 saying I never received a check and then they opened a claim. They said someone would contact me... the store is closed and I have no answers. I have never dealt with such a mismanaged unprofessional store. The deals look good but I will never order from them again! BTW the dress was 43.00 and I have another dress to return. WATCH OUT! NOT WORTH ANY SAVINGS!

I have always been a customer of Penney's for as long as I can remember, over 40 years, but they just completely lost me as a customer. They sent me an email offering an adorable sweater in my size for a price I was willing to pay, so I went online and ordered it. I needed to buy $5 more dollars worth to get free shipping so I searched around the site and found some black gloves I really liked and added those. A few hours later I received an email saying sorry, the gloves were sold out, so I was bummed, but still excited to get the sweater. But when the package arrived, there was a little girls' coat in the box, not a woman's sweater. I spent a couple of hours finally reaching someone in customer service to talk to, setting up a refund for the coat since they charged my card for it, and finally re-ordering the sweater. Well, guess what? It was SOLD OUT. I'm just furious and doubt I will ever give them the time of day again, let alone any of my money. I sent the coat back and they had better issue that refund to my credit card or they will get a huge piece of my mind next time I call.

I am home bound with a 818 credit score. I place an order and it didn't give me my card 20% off they refuse to cancel it so I canceled my card no

The most horrible customer service I've had in 40 years! Anyone who posted a payment over the credit card automated phone service where your total payment was not paid should post on line so we can get a count of how many people are getting ripped off. (would GIVE a zero rating if available)
I originally called to ask about my balance and to see if the rewards credit was applied. The automated said I owed 10.30 and it was due that day.
Freaking out because I never received the bill, I paid on line answering Yes to the prompt "Do you want to pay the CURRENT AMOUNT DUE" which was 10.30. It said it was paid in full. I waited for a rep (on hold 42 minutes) to find out why my REWARD CREDIT was missing off the bill (the store rep said it would be applied on my bill). While I was inquiring of the missing reward I asked if my payment went through. I was told after 20 minutes on hold and "apologies" by the rep in Philippines (don't want apologies; we want action!) that only 10.00 of the bill went through and 30 cents was owed. I hit the roof! Only an idiot would leave a balance of. 30.

The rep said it happens a lot! My opinion is that they purposely only post partial payment so they can hit you with a late payment and interest! This alone is enough to make me not use their card. The 2nd issue is having to depend on outsourced employees who can only apologize for all the mistakes made by JCP/CC company. They can't help you except to give you a balance or tell you when your bill was mailed. It took them 3 days to see my phone payment! But yet we are charged right away and it can be seen! One rep said she was sending me over to a supervisor when I refused to give her my bank account number and social to make a 30 cent payment after I paid the entire amount on the automated system. She (Philippines rep) lied and never sent me to a manager she only sent me to another rep! Warning! Don't use their card. No way that bill was sent back to them unless a postal worker was too stupid to read the address! Why do you want my number if you are not willing to call me to alert me you haven't received payment yet? Look at my perfect payment (ahead of scheduled) history! Get off your lazy butts and remind people their payments are due! Also, don't believe their rewards scam. Yes, you may get it but you have to go online to get it, then call to confirm which requires 30 minutes of personal questions of verification of who you are! Then you may or may not be verified when they ask you to give an address or phone number from 20 years ago that you may or may not remember. TOO MUCH HASSLE FOR SUCH A SMALL ITEM/QUESTION.!

I ordered two dresses and a cardigan sweater from JC Penny. It took over 4 weeks to receive the dresses and they were not as described on their website. I decided to return them but could not find a return document. I called and they said it was on the outside of the package and that I could just peel it off. NOT. I ended up typing up the return information myself, packaging it and sending it back through UPS. We will see what happens - i. E., will I get my credit back to American Express. I'll write another review in 4 weeks -- when and if I receive it. The cardigan did not come with the dresses even though I ordered it at the same time. I called to cancel and they told me it was too late as it was on the way. I received it today -- and OMG -- I just couldn't believe it. It was balled up and put in a plastic bag. Obviously, it had been a return and rather than refolding it properly and relabeling it -- again -- they just 'balled' it up and stuck it in a plastic bag. There was no invoice in the envelope that it was sent in. I checked the outside of the package (as I was told before this was where to find the return information) -- but to no avail. There was NO return information. Also, this cardigan is so cheaply made that when you pick it up you can see your hand through it. EEE GADS -- so awful. I am not returning the sweater -- too much of a hassle and it would probably cost me more than it is worth. I will donate to the thrift store. I will never - never order another thing through JC Penny. Good luck if you do.

I was an insider at a point in my life, heed my warning the practices they use for ship from store is the worst out there. (I've been told to pick the most worn/ratty item because the person isn't able to pick it out(that kind of BS), I've also seen them lay off hard working employees to pay another cheaper with the same qualifications and not raise their wage.) Don't waste your business with these people.

I ordered items they said on the way with email conformation then a few days later cancelled my order. Their prices flucuate every other day so watch or call price adjustment they honor that.it takes a long while for customer service to resolve issues. I am cancelling my card telling my friend not to shop there and I am going to shop with their competitor Kirkland to finish decorating my whole house. Such a disappointment online they show limited items 2 left so order why tthis happened it should have restitution or given an extra discount for inconviences.

DO NOT BUY FROM JC PENNEY. Absolute worst customer service I have EVER dealt with. Over the holidays I decided to purchase appliances from them (terrible mistake). They were running a rebates program where if you bought over 6+ appliances you would receive a $600 rebates gift card once you filled out their form with the Serial numbers and order number. I did what they asked and found out that they needed a UPC number (which was not listed on their form as information they needed). So I called JCPenney to get the UPC code and after a week of NOT getting any responses and being shuffled around on the phone I find out the UPC was on the box that they sent the appliances. Funny story... JC Penney takes all the boxes with them once they drop off all the appliances. Apparently, there is nothing they can do and I will not be getting a rebate due to their lack of communication. Absolute worst decision I've ever made buying from them, do not follow the same mistake I did.

I spent time choosing some make up that was on sale on the site. The 2 main items I wanted from the order were cancelled the next day from because they were "out of stock". The other items from order I kind of added to qualify for free shipping so I'm not to thrilled that they are the only items I received. I went to the site the next day and could still put those same items in my cart. I called and spoke to customer service and asked them to make the items unavailable online. Guess, what I just tried again and can still add them to my cart. Really? That says a lot and I wont bother trying their site for anything again.

I just closed my account with jcpenney. Their online prices change daily and they dont do price adjustments even though its advertised that they do. Their shipping charges to the store are ridiculous and if the item doesnt fit, they dont refund the shipping charges either. Avoid their credit card which is through synchrony bank. They take forever to give you any overpayment back. I waited nearly two months for a check and when It didnt arrive, I called and I had to forcibly make them send me another one. The girl did not tell me she was putting a stop payment on teh $20.14 check and when it arrived I deposited the check. Five days later my bank charged me for a returned check at the rate of $12. I still dont have the $20.14 replacement check and now that check will only be worth $8.14 since the stop payment on the first one just cost me $12. Synchrony bank wont do anything about it. AVOID JCP

This was hands down the WORST EXPERIENCE I have ever had! DO NOT ORDER *******@jcpenney! I purchased a beautiful king bedframe, they came and set it up and it was broken in a few places and they refuse to correct the mistake unless I pay a restocking fee! Not only that the delivery was 3 hours late with no one to contact me to say if they were coming or not, so I sat home all day and night waiting... I have spoken with several "escalation reps" and nothing has been done, they are condescending and rude! One woman stated it was going to be taken care of, I waited 5 days and heard nothing. I call back and it was never taken care of, she lied! I cannot express enough NOT to purchase furniture from this company!