JC PenneyReviews 528

We have a J C Pennys about a half hour from the house, and we used to do a lot of shopping there.
I don't plan on shopping there any longer. Any time a business declines a consevative seller based on politics alone, then I'm done spending money there.
What ever happened to these stores? I honestly don't get it. They refuse to sell My Pillow products but willingly support Chinese made goods.
I am really struggling to put into words my disdain for companies who shrug at Americans by deciding what we will and will not be allowed to buy in their stores. If they choose to take away my choice of buying My Pillow brand products because the founder supported the President of the United States, then I will take my money and business elsewhere.

This review is only about the ship to store option, I have done curbside pickup before, as well as ship to my house and there has been no problem at all. Multiple weeks ago, I placed an order online, and it gave me to option to ship to my house, or ship to the store for free (no shipping charges). I chose to ship to the store, since I have a location nearby, and let's just say, I have no clue what's going on with my package or when it will arrive. There is no way to track it, it just says "in transit," yet it was originally. Said to arrive at the store by a certain date, which has passed. After they took the money out of my account, I haven't heard anything else. Be cautious when choosing this option, because if I had known it would be this complicated just to figure out where my items are, or when I will be receiving them, I would have just gone to the store myself or paid for shipping.

Customer service at this store is non-existent. Want to know why JC Penny keeps filing for bankruptcy - your customer service is horrible. I ordered two pair of pants for pick-up at the store. Go in on a Saturday morning, the pick up desk is closed. No sign at the front door and poor placement of the sign at the pick-up desk. Some genius thought it would be a good idea to put the closed sign in between the two registers instead of in front of the register directly below the pick-up sign.
Had to go all the way up to the front, wait in a long line with only two cashiers working on a Saturday, none of them wearing name tags and me getting in a bad mood real fast. Thanks for putting me in a bad mood.
It took over 20 minutes for me to pick up a prepaid order. The manager of this store needs to be retrained in excellent customer service along with the cashiers. They failed to respond properly and then treat me like I was the one that caused the problem.
This is all on the manager and he/she should be written up for failing to properly schedule his/her staff. Only one person on the staff apologized for the problem.
I will never order anything from Penny's anymore, they cannot be trusted to get it in a timely manner. Four (4) weeks is unacceptable for something that should be in stock in the store. This too reflects directly on the store manager. It was frustrating enough to have to sort through unorganized clothing just to find there was only one pair Levi's in a common size. This is a direct reflection on poor management of supply chain. All these issues factor into a loss of customers.

I placed an online order and received a shipping confirmation the next day. The order was placed eleven days ago and shipping confirmation received ten days ago. The actual tracking number shows there has been NO MOVEMENT OR ACTIVITY of the package in over NINE days. Customer service is completely useless. They cannot do anything and just keep feeding me lies and ridiculous excuses. Do NOT order from JCPENNEY! You will not receive your order and their customer service is laughable... it's more like customer DISSERVICE. If I could give JCPENNEY a rating of ZERO stars, I would!

I will never buy anything from this store.
And I invite you not to do it either they lie to their customers about their prices
I recently bought a makeup palette that they have for sale in their app and on the website for a price of $ 32 but when you make the payment they charge you $ 62. I call customer service so they can solve the problem. I was wasting my time. For an hour until they fixed. They made a new order with the established Sale price and then 2 days later they canceled my order because they said they had a pricing error in their system.
It is not fair for them to lie on price and cancel customer orders just because they have a bug in their system.

I recently moved and updated my information with JC Penney online. However, an order I recently placed was being sent to my old address. Even though the order had not shipped yet, they refused to update the shipping address and told me that I still will have to pay for the merchandise, which is shipping to the state I use to live in. I spoke with several different agents, emailed and received no help, whatsoever. There are still items on the order that haven't shipped and they will not update the shipping information. Impossible to believe. The last gal I spoke to said, I see you updated your profile, but you did it after placing items in your cart, so it didn't carry over. How is that my fault. Don't buy anything from them.

We ordered a mattress on July 25. Were told it might take time and to check back if we hadn't heard anything by August 11.

We called on August 13 and were not given any information. We were told to try again if we hadn't gotten a call to schedule the delivery in a couple more days.

We called August 18 and were told the salesperson answering did not have any information about our order and to call back the next day when the salesperson we worked with should be there.

We called back August 19, and were told they would contact shipping and call us back with information. We did not receive a return phone call.

At this point we are talking about canceling the order so that we can finally get the mattress from somewhere else, but have still not been able to communicate with the store to talk about this.

My appointment was automatically cancelled. I have no issue with this because of covid. I kept calling as the message said to leave your name and number and they will call you back. 8 months later and i finally get in contact with them. They tell me i have to drive 2.5 hours away to get what i paid for 8 months earlier. I complained in a phone call and they said, because i purchased through groupon they cannot do anything for me. The person on the phone could not give me the managers full name she was dealing with and there was no help. I told them i would be writing a bad review on Yelp and the Better Business Bureau. They did not seem to care. I have no product. As far as I am concerned they stole my money.
I will never use the services of JC Penny again and I won't purchase anything from this antiquated business.

Just received my JC Penney order after being "missing" for 3 weeks. Penneys didn't know where pkg was & Post Office blamed UPS for losing pkg & UPS blamed Post Office. I place a replacement order & here we go again. My pkg which started in Missouri & then was supposed to be delivered to Bismarck, ND, after being transferred in Minnesota is now in South Carolina according to tracking #. Really? It went from Minnesota to South Carolina. Do you know Minnesota is right next to North Dakota & South Carolina is on the east coast? So should I assume this pkg will get "lost" too only to show up 3 weeks later? I just ordered from Kohls 5 days ago & pkg was UPS only & it arrived today, with no problem. Sooooo why is Sure Post such a mess?

Ordered a matress on May 23,2020. Salesperson said I would receive within two weeks. After 14 days I went on their website and found out it would not be delivered until June 17,2020. Today is June 17,2020 and I called the delivery company and they don't have the mattress. I have been on hold for 46 minutes and I still have not talked to anyone. Buy your mattress from someone who has it in stock. Penny's doesn't stock, they order from manufacturer when you purchase. Still on hold.

On line system is inaccurate, sloppy, misleading, and does not honor promised actions. Even worse, customer service is populated with incompetent, rude, and extremely unhelpful personnel who delight in transferring calls back to the waiting queue, which is always a LONG time. One star is an accurate representation of their internet customer service, but I gave two stars because actual store personnel, in Meadows Mall, Las Vegas, Nevada, are always outstanding.

I ordered several shirts the order took a week to ship and then I got an email stating it had arrived. However, they shipped it to my old address. I called the 800 number and after waiting for almost an hour for someone to answer I was ultimately told that there was nothing they could do except to reorder and charge me again. I have now been charged for an order that I've never received I am most certainly not going to order again and pay a second time and hope it arrives to the right address. Allen in Texas

I cannot believe I just wasted two hours of my self-quarantined time trying to buy shoes for my daughter and myself at JCPenny.com. First, please have your people learn to update your prices online. Why should I be misled by the prices you have posted? I click on the pictures on your website expecting to pay the price listed with that particular picture only to find out I was the idiot who trusted that JC Penny would have some integrity and list the price, picture and link it to the product you are displaying. After making the mistake of wasting my self-quarantined time to visit JC Penny's website hoping to find a better deal than what I saw on Famous Footwear's website, I called their customer service only to be treated like this was my problem and JC Penny can't do anything to honor what they display. Thank God there are other retail stores that want to take all the money I want to spend. I now know that JC Penny doesn't need or want my money based on the way their Customer Care agent and supervisor dismissed my issue as if they don't care and have better things to do than to encourage me to shop with JC Penny instead of Amazon, Famous Footwear, Just Fab, Shoe Dazzle or any other website to buy my shoes. I think that was the mistake I made on April 6,2020, from 6 PM CST to 7:25 PM CST. I thought I was on one of the other websites that take care of their customers and want my money. I am so glad I took screenshots so I can report this company that once valued its employees to the FTC for false advertising and bait-and-switch marketing.