JC PenneyReviews 528

We got a $250 gift card for one of our wedding presents recently. My husband ordered $250 worth of items on jcp.com. We got an email saying everything had shipped. Then he shortly after, he received another email saying the whole order had been canceled. The website says the stuff is in stock and now it's all of a sudden not in stock? It makes no sense. The customer service rep said that JC Penny doesn't know what is in their warehouse but yet their website says otherwise. So all these people (read the other bad reviews online) are ordering items because the website says it's in stock when in reality they may not even have it. Therefore, items get cancelled.

If you're thinking about buying something online-don't do it. Go to Macy's, Dillard's, or any other department store that is decent and has good customer service. The lady from the customer service department my husband spoke to on the phone HUNG up on him. This is outrageously ridiculous. So disappointed in JC Penny. Before the rep rudely hung up on my husband she also said it will be 3 days before we can get our money back which is a rip off! So ridiculous. So now, we (hopefully) get all our money back and then pray that they have the items in stock...

Ok, so been tracking my comforter set that I was emailed, waited at home the day it was to come, no luck. Didnt get it called ups they say we don't have it called penny's they say well we don't know where it is somewhere between California and Ohio if you don't get it in the next week we'll refund your debit card. I told the girl it's a gift so I'm upset about this got total silence no I'm sorry just rudeness, so I was going to order some more stuff but not now.

I purchased a table and chair set that was marked $599.00 down from $1,500. The salesman told us that since there was no price on the chairs that they were included. We paid for the set but when we came back to pick it up 2 hours later we were told that we were misinformed and there is a charge for the chairs. They charged us an additional $311 for the chairs rather than honoring the saleman's error. In the meantime if you look up a similar set on Ashley furniture, a similar set, brand new, not a floor model goes for $1,100. Don't purchase from JC Penney in Crossgates Mall in Albany, NY.

I spend over an hour picking out Christmas and birthday items on-line. I ordered 33 items. My order never came so I called the 800 number. I was told the order was "lost". No apologies, no compensation for my time. They never contacted me, I had to contact them. Left me scrambling for the birthday gifts last-minute. I do not want to do business with Penney's anymore. Not a dependable company. No wonder they are on the brink of bankrupcy!

On a Friday evening, I ordered some pants from Amazon and, a couple of hours later, order more pants from JCP.com. The JCP order arrived on Tuesday morning, the Amazon order not until 3 days later on Friday afternoon. So much for Amazon's amazingly fast shipping. I did not have to return this order but have returned JCP orders in the past with no hassle whatsoever. All things being equal, fast shipping and great customer service make the difference.

Purchased a refrigerator from JC Penny with some hesitancy knowing I would have paid $100 dollars more at Best Buy or Home Depot. Very much regret it! They delivered with a major dent in the side which the delivery guys sure knew about but never mentioned it when they installed. I have been trying to get it replaced over the past two months. After 4 reschedules and miscellaneous excuses about why they could not deliver each time, they showed up on the fifth try. Of course the refrigerator they were going to replace was damaged even more than the original one. Why even show up?! So, now going on my sixth ridiculous try... Just buy from Best Buy or Home Depot and seriously do not waist your time. Good luck new CEO!

Recently we got my daughters portriats done at jcpenny. They were great. I ordered portraits there at the store then decided I needed a few more so was able to use the codes they provided to get more ordered at the same price online. I saved money by adding 2 additional pages then if I would have bought the 4 I wanted as extra.
The customer service was exceptional during our shoot. The photographer took the time to ensure we were happy with the different poses. She added extra props to make the event more special. The quality was great. I couldn't be happier.

I don't buy a lot from JCPenney.com, but I have almost always been pleased with the items bought. I prefer to buy from a local Penney's, but selection is sometimes limited. I used this site to buy petite clothing for my mother, and the fit and quality was very good. I recently bought some nightshirts that turned out to be longer than I expected, but they fit well and are a good quality fabric. One item, however, was not at all what I expected, and the return 3 days later was super easy.
One option I really like is to have my online purchase shipped to a local Penney's store for me to pick up. I live in a semi-rural area and my mailbox is not secure for packages. Pickup from the store means I don't worry about misdelivery or theft. I think this option might be good for anyone who works and isn't home when the mail is delivered.

About once every 4-5 years I go to JC Penny to buy gold toe socks and levis jeans. Last week was that time. My total bill was over $300. The clerk asked if I wanted to save 1/3rd on my purchase by applying for a credit card. I told him I think I already have an account. The short of it is i applied for the credit card as long as they send me a bill in the mail. He did ask me if I wanted to put the purchase on the penny's card. I said yes. I received the credit card yesterday without a bill included. THE APR IS 27.99%. I Was finally able to log on to set up my login after several tries. And there was my new account and my old account. The only way to pay off my account is by providing my bank account information. That is it no other options. Never going to happen for me. So I called customer service to get a mailing address to pay my bill. The Penny's credit card is serviced by Synchrony Bank in Orlando, Florida. Their rating on BBB site is extremely low. I am not sure the JCPenny card is not just a Synchrony card with JC Penny printed on the front with JC Penny receiving a percentage of the 27.99% APR without the overhead of managing the credit card.

I ordered window treatments from JCPenney In-Home Services
On 2/17/18. I then paid JCPenney $15,064.58 for these window treatments. As of
8/29/18 this project is still not complete. JCPenney re-measured my windows on
6/1/18 and supposedly re-ordered the materials. Called in late July to inquire
If the materials were in and it took a week for someone to call me back. Found
Out they never re-ordered the materials. Sent someone else out two weeks ago to
Measure AGAIN. JCPenney has now re-measured my windows three times. They have
Just now re-ordered materials AGAIN. What a mistake we made going through
JCPenney. What a horrible, miserable experience this has been for me and my
Family. There are so many reputable companies that offer in-home services like
This and unfortunately I used the absolute worst one. Plus they have now just
Re-structured their In Home Services department with everything apparently
Going through a Call Center.

I had $20.00 bucks to use. Since there are no JC Penny near me I went online and made a order. The order did not arrive. I looked it up and it said it could not be delivered. So I call JcPenny. And got the rudest woman ever! She wanted the order # I repeated it 5 times. Got no where with her. She said hang up and call again. So I called again! Got the nicest lady named Anya She said she would order again. I said I used a prepaid card. She said to get another one, and that she would give me back my $20 bucks, waive the shipping. So I go to the bank get another card, call back ask for Anya, the lady said they could not do that. She said she would help me. She said no I could not get my #20.00 back! I did not reorder

I placed a large order i recieved everything except a pair of shoes instead of resolving my situation they need to investigate why someone did not do there job an place my items in the box i order online alot by far this is the worst experience i have ever had no only is the customer service rude but they place me on a long holds and then hung up on me how can i get any help with this company they took my money but will not give me my product

I have a jcpenney master card and I get my bill in the mail. I pay my bill every month. Well last month they decided to send my bill through my email so I didn't get it so I didn't pay. Needless to say they declined my card so I can't use it. When I called they said I have to pay $64 right now to use my card. It was there fault for doing paperless without me knowing this so I am punished for it. That is bull $#*!. They make the mistake and we pay for it. I have excellent credit so I will shred this card and get another credit card. They can take my business ( which I have NEVER missed a payment) and shove it up their $#*!.

I saw a notice about you possibly going out of business, and this really saddens me. Jc penny's has always been my go to store. This is just my opinion, but I am an older lady 50, and the store as far as clothing now is geared more towards younger shoppers, and Penny's is just not a store where the younger crowd shops. Why someone has not figured this out and gotten nicer newer things for middle aged and older crowds, I don't get it. There is no longer any type of customer service, Years ago we could come in your store and get women to help us put and ensemble together for an event, if we needed help. Now we have no customer service, we stand in long lines with untrained rude people at the register. I would really love to see you all turn this around. I'm ok with shopping online from time to time but I still love coming in the store to shop. I wish you all luck! Saddened in Tacoma, WA.

I doubt they will be in business much longer. I tried ordering online and picking up at the local mall. The mall employees I dealt with were good helpful in customer service BUT NOT THOSE you reach on their Customer service number? I was missing 2 items from my order and they called in about it and that woman was absolutely clueless? They told her to mail the 2 missing items to my house but a month later nothing arrives and I got no update in my emails or contact info? I called up after the hoopla of end of school/graduation time today to find out that their story is the 2 items are out of stock, they were returned (although I explained over and over again that clerk didn't want me to get charged twice, it was an override saying that I didn't receive the 2 items) and since I was on hold so long, I did see the credits on my account. Obviously, there was some mistake but nobody wants to hear about it, admit to any error and the best part, don't expect any "sorry about that"? Wow, well they certainly deserve to lose business to the likes of amazon who excel at customer service and when they close down, oh well. I spoke to the customer service rep and a supposed manager but neither had any decency to really help nor say sorry about the whole situation? I tried to help fix their problem so it doesn't happen to anyone else but none of the employees at the customer service/management really care. Stay away & be aware!

I placed an order at Sephora in my local JCPenney store for a CoverFX Contour kit since they didn't have it in stock and I had a merchandise credit from a previous return. I gave the sales clerk my ID with my correct address and she entered it INCORRECTLY. I realized this as soon as I received the order confirmation. I called JCPenney to update my address but was told that they weren't able to assist me, I had to wait until it was shipped and to call UPS to update my address. UPS informed me that Sephora wouldn't allow the address to be updated. So I called JCPenney back to have the package returned and my money refunded. It's been over a MONTH of back and forth frustrating phone calls between Sephora and JCPenney and I still don't have my money back and/or the contour kit I ordered. I will NEVER set foot in JCPenney ever again and if I purchase from Sephora going forward it will be from them directly. HORRIBLE customer service!