JC PenneyReviews 528

I called JCP furniture only to be on hold for 35 mins and then to only be told that M XD delivery had not informed JCP that they had picked up our bedroom set this past Monday. Shawn, the manager finally gave me a processing of refund reference number. He said it can take ANOTHER 48-72 hours for our refund, our money to show back on our JCP Card. Yet another delay. Our money has in fact been hijacked and we are no longer willing to be lied to and put off by JCP. $4800 dollars may not seem like alot to JCP but it very much is to your customer. I will be posting this on every media outlet and source available as well. We were faithful customers and all we got was lies and disrespect! #jcpenny #jcpenney #jcpennys

I had ordered a pair of vans online. I had no trouble ordering them until I received an email saying that they had to check the inventory. It did not say if they were out of stock, just "checking inventory" I received this email a total of 3 times. I decided that I would go to a separate store and just cancel my order. I called the customer service number and the woman was incredibly rude, she told me they were going to ship past the day they were to have been arrived at my house. They finally came days later and the box was torn to pieces, with a whole side missing, please for the love of god, save yourself the trouble and go elsewhere, really anywhere else.

I was about to complete an online purchase of dress shirts. JC Penny had a by one get another for a penny promotion. The website wouldn't apply the promotion I thought I was entitled to. I began an online chat with an agent who identifed as "Florence." It turned out the shirts where slightly different categories, which would void the promotion. Florence was generous enough to agree the apply the promotion anyway. For some reason our online chat was disrupted. I accessed the chat line and this time "Arlette" answered. She said "Florence wasn't available. I told her what happened. I explained what happened. She claimed to have discussed the event with "Florence." For some reason, "Arlette" refused to honor my conversation with "Florence."
The whole episode was frustrating, time-consuming and nonproductive from a customer service and customer retention perspective. I have been a lifetime customer of JC Penny's. I've been rooting for this company since learning of their dire economic problems for which it appears that they will not survive. However, the shoddy way I was treated is perhaps symptomatic and predictive of the causes of their potential demise. JC Pennys seems intent on shooting themselves in their own foot.

Until I see a sign of an improvement in their customer service practices, I will not shop there again.

T. Overby

I have been a loyal customer to JCPenny for 2 years. I always paid my bills early, on time or in full, but since June. I have fallen ill and been in out and of the hospital, sometimes there for 5 weeks t a time, so a few bills got paid late. Plus I haven't used my card 2 times between June to Aug. But not since Aug. So they closed my account on me. It took me 10 years to recover from a divorcee to get a few cards in 2016 now because of a few late payment to other companies they do not want to give me my card back. When I called customer service they said "Yes mama you have been an outstanding customer but because what the credit bureau says we can't give you your card back". This makes not since when a person is a loyal customer and has not problem with them that should be the first thing they look at, not what has happened to other companies. JCPenny should look at me as a loyal customer until I shop other wise,, so now instead of me shopping there I will never shop there again because they do not care about the customers. JCPenny you are the worst.

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH AND I WANT TO TELL EVERYONE TO NEVER ORDER FURNITURE FROM JCPENNYS! MY ORDER WAS PLACED SEPT 4, RECEIVED SHIPPED EMAIL SEPT 9 AND I HAVE YET TO RECEIVE MY ORDER. CALLED CUSTOMER SERVICE FOR THE PAST MONTH AND AFTER EACH TIME TOLD WE ARE LOOKING INTO IT AND THEY WOULD CONTACT IN 5-7BUSINESS DAYS (THIS HAPPENED OVER AND OVER) UNTIL TODAY I CALL BACK AND THEY TOLD ME ALL THEY CAN DO IS CREDIT MY ACCOUNT I CAN TAKE THE RISK (YES SHE SAID THAT) TO REORDER AGAIN! NO ONE OFFERED TO REPLACE THE ORDER AGAIN AND FOLLOW IT THROUGH AND MAKE SURE I WOULD RECEIVE IT (ALSO TOLD ME NEVER TO TRUST THE ESTIMATED DELIVERY DATE ON THEIR WEB SITE AND THAT THOSE ARE NOT SHIP DATES TO THE END CUSTOMER THAT THEY SEND IN THEIR EMAIL THAT SAYS SHIPPED). THIS WAS THE WORST EXPERIENCE AND AFTER ALMOST 2 MONTHS OF SLEEPING WITH NO BED (BECAUSE I ALSO ORDERED NEW MATTRESSES FROM THEM AND RECEIVED THOSE RIGHT AWAY) I RECEIVE NO HELP FROM THEM BESIDES CREDITING MY ACCOUNT FOR MY ORDER! THEY BASICALLY MADE THEIR COMPANY SOUND LIKE A TERRIBLE COMPANY AND NOT REASSURING TO EVER ORDER FROM THERE AGAIN. I WANT ALL MY FRIENDS AND FAMILY TO KNOW DO NOT PLACE ORDERS THROUGH THIS COMPANY!

Purchase a pair of Sketcher online, however, two days later they told me that its on back order which is fine. Then the canceled the order without calling/text me, no apology. Went in my email looking for something and I saw that my order is canceled they no longer have the item.

I call and asked for a manager, this young lady name Shawnese were so RUDE to me. When I ask her for the manager she stated "I AM THE SUPERVISOR " she refuse to let me speak to someone other than her rude $#*!. Will spend my money with JCPENNY AGAIN!

Wiregrass location(Jose) would not honor a price match with receipt for an crew t-shirt in store purchase within 5 days of original purchase date and looking to purchase 7 more of the same shirt in different colors. I was told to call customer service to see what they could do for me. Called customer service (Hennesey) and they would not help honor the price either. Left on hold for 20 + minutes to be hung up on by Hennessy. Why does this have to be so difficult!

I ordered something online but found a better deal somewhere else so I tried to cancel the irder that I just placed. I ordered as a guest but definitely wasn't treated like one. I talked to customer service and they informed me that I could not cancel the order. Then I realized that the store the item is being shipped to was 4 hours away from where I live so I asked if they could change the store it was shipped to but again they said no. They were very rude and unapologetic so much that I just burst into tears because I was so frustrated. Never doing business with JCPennys again.

I will never ever do business with JCPenney again! NEVER
I ordered a sofa and chair online. When they delivered the furniture they forgot to leave the paperwork & warranty. The sofa they delivered looked much darker than the one I ordered. I called them the next day and asked them if they could check to make sure that the correct item was delivered. I explained to them that I was aware that sometimes when you order things online that the pics do not always match exactly with the actual color. I told them that as long as the correct item was delivered That I would be content with they left me with. They told me that they could not check to see if the correct item was delivered and that even if they could there would be nothing that they could do about it. They told me that because I accepted the delivery that it would be my fault if it was the wrong item or color. I spoke with a supervisor and a manager and was told the exact same thing. So I guess that JCPenney can just drop off anything they want. It doesn't have to be the item that you ordered. They assume no responsibility whatsoever. The funny thing is that I eventually found a serial number on a tag underneath the couch and once I googled it I found out that it was the right color. What's not so funny is there ended up being a very small tear on the arm of the sofa that will probably just get bigger. They sent someone out to look at the sofa ( 2 months later). After he walked all over my white rug with his dirty tennis shoes he told me that even though there is a 1 year warranty on the sofa they probably won't do anything about it because they said I probably tore it myself. I told him that I was going to report them to the better business bureau and any other agency that I could come up with. His response was " Oh they don't care about anything like that." They have been reported numerous times besides, they are getting ready to go out of business. " They are a horrible company! HORRIBLE HORRIBLE!