JC PenneyReviews 528

I placed an order on cyber Monday, according to the add, one of the best deals, a set of King mattresses. It has been a month and I have not received my order, calling customer service is practically spend hours on the phone to get an automatic system telling me that my mattress order is coming via UPS. No delivery updates, no customer service answer, other that the same recorded information. But the best part, they already charge my card and I am close to make the first payment. This is a joke, very disrespectful and a fraud. Be careful when you see those fake adds and savings.

Long story short, ordered an item on 12/04/17, JCP website stated it shipped and out for delivery by 12/13. Called on 12/14, the rude, inexperienced customer service dept (after hold times in excess of an hour) then informed me that the item hasn't even left for delivery. So it's now the 21st, item still just sitting in warehouse. I am unable to cancel this order and they are unable to give me any shipment information. Customer service stated "I am not sure what else you want me to do". Needless to say, I will not get this item by Christmas, which is what it was intended for, a Xmas gift. Also, needless to say, I will NEVER shop online or in store at JCP again.

How a company like this stays in business? I think it's because they offer such great "deals" online; however, this is what usually happens (I fell for it THREE times): Order 1: Never arrived. Called customer service. Waited 65 minutes. They said it was on the way. A lie. Never got the item. Never got a refund. Order 2: I got the item; however it was a different color than what I ordered but whatever. However, when I looked at my bank statement, I realized I had gotten charged the FULL price of the item, NOT the advertised discount. I called but when it said "wait time currently 83 minutes" I hung up. F that. Order 3: After 3 weeks still waiting. LESSON LEARNED FINALLY. I'm never shopping here again. I think they are just trying to grasp whatever money they can before their inevitable irrelevancy... just like Sears. Go away JCPENNEY YOU SUCK.

This was the worst online shopping experience of my life. I ordered this bracelet on 11/27/2017. The bracelet was shipped on 11/30/2017. The bracelet was "expected" to be delivered on 11/12/2017. I called customer "service" on 11/13/2017. There was a wait time of 50 minutes. Thereafter the rep said the package should arrive tomorrow. It didn't arrive so I called customer "service" back. There was another wait time of 50 minutes. The rep said the package should arrive tomorrow. It didn't so I called customer "service" back. There was, yep you guessed it, a 50 minute wait. The rep said the shipper is behind so the package will arrive next week. I asked for a refund because I can't wait to receive the gift that close to Christmas. All of a sudden a supervisor got on the phone and magically gave me the UPS tracking number and told me the package would arrive today. Why couldn't the first rep give me the UPS tracking number? UPS truck arrives and I"m excited to see the bracelet I bought my wife for Christmas only to find the package was empty. So I gave the envelope back to the UPS driver and asked why the envelop was empty. The UPS driver found a slit in the envelope indicating the bracelet was stolen. I refused the package and called customer "service" back. As expected, I waited 60 minutes and talked to a supervisor. I am now waiting for my refund.
Why does customer "service" have such a long wait time? Why doesn't the chat work? Why isn't there an online option for customer service? Why would JCP ship a $1,300 bracelet in a cheap envelop? Why wouldn't JCP provide a tracking number when the package ships so I can track my package and try to be home instead of leaving the package on my front porch?

Never, never, never again will I buy anything from JCP.

Do not order items online. The products may not exist. EVEN if you're choosing the option to PICK UP in store and the site indicates such are available, there is VERY LITTLE GUARANTEE those items are in stock. After placing an initial order, with some items being shipped and choosing to have some AVAILABLE for pick-up in store, I received notice HOURS later that 8 of 10 items are in stock at the store location where the site told me to pick them up. So, then I decide to go online and order the other 8 items to be shipped to my home. Just got notice, there's a change in my order status (this after working the new order through an online customer service rep)... meaning the items aren't available at all. This doesn't seem like a big deal but I was ordering similar items for three daughters, now I've hodge podge items. And, of course, the two items that can be fulfilled at the store, I now have to trek to go pick up. BOTTOMLINE: Even if you place your order there's no guarantee those items even exist. RECHECK and DOUBLE CHECK your email because even if you get a confirmation initially, the order can and will likely be cancelled by JC Penney. BETTER YET, do not order from the site AT ALL.

I made a purchase on black Friday and found the items for half the price at Kohls. No problem right, jcpenny price matches within 14 days if you have the ad? BULL$#*!! I go to the store and they tell me they don't price match. After going home and looking it up it says to call for online orders. When you call (AND WAIT FOREVER) I'm told they do price match with Kohls, Great right? No, shetakes the item numbers from me and looks up the current price at Kohls. When I tell her I have the ad from Black Friday she says I have no way to verify that price.
The items will be returned and I will no longer deal with this lying company!

This is the WORST experience I've ever had ordering online with any company.
I had placed an order online with JC Penney with multiple items. When I received my order I was sent a necklace that I did NOT order in place of one that I DID order. I contacted JC Penney customer service over the phone, only to be told that I had to drive to the nearest JC Penney, (30 mins away, hence why I ordered ONLINE) return the incorrect necklace, get my money back, and with that money, buy the correct necklace I had ordered in the first place... NO KIDDING. Thinking I had spoken to someone who was inadequate in customer service, I called again 2 days later, where I was told the same thing. I then was able to talk to the supervisor who told me it's their policy for me to send it back, wait the 3 week process (which is what the second person I talked to told me) that it takes for me to actually get my money back, THEN they'd send me the correct necklace that I ordered... absolutely insane. Mind you this necklace was $7.99, not some $400 diamond necklace I'm trying to have sent to me, and it's a gift I don't have time to wait around for.
They are sending me the correct necklace now, but I still have to go to a post office and drop off the ugly excuse for a necklace that they sent me. My advice is to NEVER order online from JC Penney, if you too receive the wrong item, it will be a hell of a lot of work for you to get the right one. It shouldn't matter if the nearest store is 2 hours away or 2 minutes away, JC Penney sent a customer the incorrect item, and they should make it right, not have the customer go out of their way to get what they ordered in the first place, and their customer service is an absolute embarrassment. Do not order from them EVER, try Amazon or a company that actually values their customers!

Bianca was our salesperson on our purchase of two Sterns & Foster mattress sets.

She had the product knowledge and very helpful in insuring we were get the best product for our needs. She was not in any hurry to make a sale but had our best interest at heart.

I have been to all the so called mattress stores here in Naples, Fl. But they could not compare with Bianca service and pricing.

If you want service and selection on bedding go to JCP in Naples, Fl and see Bianca.

Bill & Connie Bishop

I ordered a curio cabinet from JC Penney which was delivered damaged and without the shelves. I called to report to JC Penney customer service and they told me I had to order a replacement. The next morning, the delivery service bought the shelves which they had taken in error, so I decided to keep the damaged curio since I did not want to wait another 2 wks. I called and cancelled the order placed the nite before and was assured it would be canceled and I would receive a cancellation notice. When I didn't receive the cancellation notice, I called another 3 times and finally was told the order was definitely cancelled. A wk later, I was charged for another curio. When I called customer service, I was told it would take minimally 10 days to research and refund my $258.00. Since I charged on my American Express, I will probably be paying interest before it is resolved. I will NEVER order from JC Penney again. THey join the ranks with Home Depot and Lowes. If I could rate a 0, I would.

Shipping is too expensive, $5 item cost me $8.95 to ship... a single tshirt... You literally have 10 minutes after an order to cancel it, or you cannot cancel, and you have to call them on the phone within that 10 minutes and make it through automated crap in time to cancel... their customer service is evasive, rude, and poor, Their website super sux... even if you refine your search to same day piuckup, k your still presented with items not available for same day pickup... These jerks charge you a fee to have something shipped to the store for pickup! Even if they already have it in stock, you order online, theyre charging you that ship to store fee! Finding something free same day pickup even after refining your search to such, is a waste of time... nothing that comes up is available for same day pickup... The shipping is super slow for how expensive it is... often more than the cost of the items being shipped... Wat too many other retailers have free pick up at store, even if it ships to store, the shipping is free and so is the pickup... anything I want is on Amazon, and they are 500 times better in every way than this dump dying company! Hurry up and throw the towel in JCpenny! You treat customers terribly and charge them every step of the way... go out of business scumbags.