JC PenneyReviews 528

After several recent transactions with JCPenny on line, I can tell you this...
I would give them no stars if I could
Your order will get screwed up
After they screw up you will be on the phone for an hour listening to repeated "I We apologize..."
They will not fix it by doing anything to make it right!
They don't have a place to do an online reveiw of their services... that should tell you something!
Buy on line from some one else... if you can

I was at Sephora in Deerbrook mall area with my teenage daughter and we were treated very rudely by Mary who wasn't very happy to be there or helping customers. Her attitude made us go to complain to the manager but nothing was resolved. Me and my daughter are very good customers at Sephora at the galleria store which has always been very professional, Sephora should choose it's employees with a higher standard. Very disappointing

Got a credit card from jcp [penneys] everything was find until this year try using card online and nothing try resetting password nothing called customer service total waste of time and you wonder y there closing stores. Go figure by the way they cant say i don't pay on time because i have a 100% on time record. Paying my bills will take business elsewhere. Have since closed account.

The only reason I ordered from JcPenny was because of its 30% off and $10 off for signing up for an account/ the app. Anyways after ordering several times to just get a set of towels. 1st an item was cancelled and I was not informed (even after several trips to the store to check on it). After making me replace the order several times, bc they can't cancel there own orders. So I have 5 orders 4 with the exact item on it, charged each time... all the customer service reps say is to reorder and then cancel when it gets in. Anyways after 4 calls finally get an order and it's two towels not sets. So now after calling and holding some more... bottom line is they say it's my fault, what I choose was extra large towels even though the picture has a set of towels and the description says nothing about extra large size..."oh the pictures for the selection you choose doesn't always matched and it doesn't come in a set. Its misleading advertizing..." So the picture of a set is for only one towel. This is the second supervisor I've spoken to. So an extra long towel is supposed to be $34 for one towel, WTF. So pretty much nothing they can do. I have to take my order into a store to return it... and wait til all my other orders get I to cancel them too. Wait for all this money to get put back on my card. So all this hassle for no towels and a really big headache. $#*!ty customer service and $#*!ty company. Never will I buy anything there again!

I ordered a refrigerator and the washer dryer set from JCPenny and the same was scheduled to be delivered on Aug 15th 2017. Later on we changed the delivery date to 29th july. And guess what, they didn't deliver it on 29th without informing us. We waited the entire day for the shipment and kept on calling customer service but no one responded. The next day started with calling customer service and a guy named Andrew/Bob from the JCPenny store replied and fixed the delivery date to be on 9th of Aug 2017. And again guess what, on 9th also they didn't deliver the products and now telling us very rudely that its not JCPenny's fault and we have to talk to LG for all these messes they are creating. The customer service lady is extremely rude and doesn't even know how to talk to the customers who are in so much trouble just because of JCPenny. They are not even ready to compensate and not accepting their fault. Now they are saying the delivery can be done in aug 15th only. In this Texas Summer i am ending up being not having a washer drier and a refrigerator to have food at home. Extremely bad decision on our part to choose JCPenny over other stores for appliances. NEVER BUY APPLIANCES FROM JCPENNY. HORRIBLE CUSTOMER SERVICE EVER.

My husband and I have had a JCPenney card for many years now. We had a credit line of almost $2,000. We spend a lot of money at JCPenney just this year of 2017 we've already spent over $3,000. Come to find out they lowered are credit limit for no reason. They tried to say that our credit score was too low and that we had some delinquents which is exactly what we had when we applied for this credit card 3 + years ago. And got approved then. They wanted me to resubmit another application to have a credit increase which I think is absolutely ridiculous. Especially because my credit is the same as when I got approved. Especially because I spend thousands of dollars at this store. That's okay we will save money now because I cancelled our card due to the rude management and customer service I received. When somebody's paying their bills and spending thousands of dollars you don't just lower there credit line.

I had my haircut at the JCPenney in Visalia California and it looked like she used a weed eater on my hair I must say it is the worst haircut I have had in my life and I am over 50 years old do not let this woman cut your hair she is the only African-American woman who works in the Visalia JCPenney salon and you will regret it. After you get a haircut there people are going to think you got drunk and used the hedge clippers to give yourself a haircut I wish JCPenney would get people in there who knew what they were doing they're going to get a lawsuit one day

I am being treated like a criminal for to many returns. I have had a receipt for every single return I have made, yet I was flagged. It's embarrassing to have a cashier then a manager tell you they can't return clothing that doesn't fit for 180 days. I always charge, which should be proof I am not shop lifting. Last year I spent $3000 on my card at Penney's. I am stuck with clothing that doesn't fit... again I always have a receipt or bag the order comes in.
I purchase for myself, my 3 children and my 3 Grand Children. I'm done with JC, we are building a new home, I'm buying my appliances and blinds elsewhere.

I ordered 10 bottles of shampoo and conditioner online. JCP.com packaged the bottles without sealing them or taping them in an way. Naturally, the bottles opened up during shipping and all of the liquid poured out into the box. The package was completely soaked. JCP doesn't provide an email address or any way of returning a package other than calling them or doing online chat. I chatted with them and they requested that UPS pick up the ruined package. UPS picked up the package and ended up discarding it because it was too soiled to ship. According to my credit card company (I disputed the charge), JCP refuses to refund my money because they say UPS is responsible. UPS says that I should contact the sender - I cannot open a claim. Currently I am out $108.00 because JCP finds it acceptable to throw a bunch of bottles in a box without anything to keep them closed. I order hair products from a variety of sellers and have never received any that were packaged as poorly as these. No wonder they are going out of business - they definitely deserve to!

Worst rings and jewelry service, quality I have ever known. I purchased a very nice wedding ring for my wife, or so I thought...
After buying the insurance, having it sized and everything the ring breaks due to shody work so I send it back in and get it fixed then the ring causes my wife's finger to break out and turn green... wtf...
Store manager tells me she might be able to get me store credit but after weeks of searching in different locations and online my wife can't find one she likes and now I don't trust the rings they have as being of good quality and I can't get my money back too purchase anouther ring for my wife! WTF!?! Don't buy from JcPennys anything over 100$ especially any expensive jewelry it's all garbage and a rip off!

Tried it twice both times I was unimpressed with my photos. I was rushed and didn't feel appreciated as a customer. I was told if I didn't like my photos I'd have to reschedule and come back. As a customer I feel that was insulting. It took me all day to get me and my kids ready my sister came over to do my hair it took me a week to find outfits. What do you mean come back another day and try again? This was both times. But this time I just about cried because of disappointment. I put so much effort into our outfits only to be rushed out. The lady asked how I wanted to pose rather than show us poses. And usually for one shot atleast 3 photos are taken and then the best picture can be picked. This did not happen. We received a total of 12 pictures of different poses to chose from but no multiple snaps of the same one to make sure everyone smiled no one blinked. Awful