jClub.comReviews 7,425

Most orders go smoothly and are shipped promptly.

Once in a while, as with all company's orders, there's a mistake. Choxi is very accommodating on exchanges or credits. Sometimes the item is very inexpensive and just not worth the hassle of returning.

I have been using Choxi for a year and a half now and only recently have I experienced issues when it comes to the vendors sponsored on the site. One of the vendors never sent my order and once contacting Choxi I learned they were unable to fulfill the order but weren't going to inform me. An order before that the item sent to me was not the same as the item described on the website and I had to return it, only to receive credit to my account and not a refund to my bank account. However, with both encounters, the Choxi team communicated with me amazingly and helped resolve my issues. I will continue to shop with Choxi for their deals and great service, I just know now that some of the vendors are unreliable.

I had about 5-7 transactions with Choxi concerning a defective item return. They never once took into consideration the special circumstances I had and offered me only their way to correct it. Gave an option to spend more money out of my own pocket & reimburse it via my Choxi account which is not my I intended for them being I just left the ICU at the hospital. Needless to say not one consideration for my situation only ways to acomudate them or inconvienuence people I know. Absoutely useless.

I wanted more specifics about my order, why it's taking so long, is there a tracking number, is it on back order? I read your FAQ's and my email inquiry returned the same response to 'order status' I already knew about. I stopped shopping at Choxi for a year because of your terrible delivery service ETA. My 'Order History' does not show any kind of detail other than 'Processing'. I received my first set of luggage but never received a tracking number. Where is my 2nd set of luggage?! I was hoping your delivery service would have improved but I see it has not. I am very surprised that Choxi is still in business. If your customer base doesn't care about delivery times, not receiving tracking info, or being held in limbo as to when their items will be delivered, then you guys have a target audience. I am not part of that target audience. I expect better and I don't think I'm being unreasonable. Sorry I came back.

I have placed several orders thru Choxi over the last few months. They are like brokers and fulfil thru remote suppliers all over. Every order I have place in the last few months, 4 separate orders, never shipped and were never fulfilled. But instead of them contacting me to inform me the items are out of stock, they continue to sell them anyway and not tell the customers they don't have them. Now they want me to wait almost a week to hear back from the supplier before they'll issue a cancellation order for a refund.

Needed to return a defective item and requested a Return Merchandise Authorization and Return Postal Label. The first time the request went through okay, but the label wasn't received correctly. Unfortunately, it took four more times before my request for a new RMA/Postal Label was sent and received correctly. Once I got the right attachment, of course everything is going to go as it should. A simple return. Disappointed about the confusion and time it took to get my request completed as it should have been very simple, just do it for the customer.