JacksSmallEngines

Firmly believing Jack had my parts in stock, I went ahead and ordered.
Unfortunately, my assumption was wrong.
Fortunately Jack knew where to order them from.
Unfortunately, I could have done the same thing, in less time, leaving Jack out of the equation.

I watched, as every day, my order got moved further and further back.
Fortunately after about a month, I finally got notice that my order had shipped.
Unfortunately they decided to ship it to my PO box with UPS. (Fail)

I will say that I did save a few dollars with Jack's, but if you have a horse and wagon, you might be better off traveling across the USA to Maryland, and picking it up yourself.

2 days after my order, Jack's emailed me to call them before they could process my order. When I did, they REQUIRED that I send them a copy of my driver's license "so that they could be sure there was no fraud". WHAT?!?!?! There was nothing about that on their website, nothing when I placed the order, nothing in their email. But now they had my credit card info and I'm afraid of THEIR fraud. This is DISHONEST. No business has ever asked for a copy of my driver's license. My husband and I are both lawyers - no one should give Jack's their driver's license, and no one should order from them. We cancelled the order. But we've now lost 3 days in getting the equipment we wanted, and they still have our credit card info... Truly absurd!

Jacks small engines is the worst company I've ever done e-business with. I ordered a starter for my mower on April 19th, 2010 and it was defective when i received it. I sent it back to them for a refund and still to this day (June 21,2010) i have yet to hear from them. I have emailed 3 times- no reply, I have called 5 times- can't get through (always busy). The have good prices, but at what cost? Charge a little more and hire some people! Your customer service is TERRIBLE! Check this company out before you buy from them!