JacksSmallEngines

I ordered an Aerator but then found one locally. I called Jacks customer service and they answered immediately, were extremely friendly and offered to cancel my order and refunded me the money. I was so impressed. I will definitely order from Jacks in the future.

Just put the starter on and it broke as soon as we tried to start it. I wished I had read the reviews on this business before I bought it because I would of never purchased it. I would like to get back our money on this if we have to send back we will. I had to rate this but it didn't have the 0 as a option. Had to give it a one but it doesn't deserve it.

The pellet stove was on sale, and suppose to ship within n a couple weeks of the shipping date. My money was held onto for two months, and then I was refunded. Some businesses advertise sales, and then hold the cash. I have seen this alot on eBay from small time sellers.
I bought a better stove for slightly more from the home company.

Avoid this place at all cost. They stole my money. I had to get my credit card company to go after them to get my money back. 2 months of hassle just because I told them to make sure they don't ship me a damaged item. They went ahead and canceled my order without letting me know because they were actually sending me broken equipment and then didnt want to return my money. Total scammers. Buy at your own risk! These people are worse than Nigerian scammers. Worst place I've ever done business with. I would give them negative 100 stars if it was possible. $#*! these people.

I had order 10 diafram for 5hp engines, took a mo. To get the product, because it had to be backorder, meantime i fount out this is not a secure site, my card was hacked, someone used a atm machine to steel $135.00 i was not very happy? I would never use this site again, ( caution) beware on ordering any product from this company.

Ordered an impact wrench that was stated to be in stock. Almost a week later I get an email that it is coming from the manufacturer to them and then to me. Two weeks later I get an emaul that they will be shipping to me when received. DO NOT ORDER FROM THEM IF YOU NEED IT ANY TIME SOON.

A week AFTER I wrote this review I got another email from Jack's and they still have not shipped the tool to me. Afterr 15 working days and 21 actual days since I placed the order, still not received. Canceled the order and within an hour, I got a cancellation.

Gave up my morning break and now my lunch break on hold for customer service. The whole time hearing "we at Jack's small engines feel the after sales support is as important as before the sales" How about putting some of your emailers on a telephone.

My order was first sent by FedEx a month ago. Fex Ex said it was due to two different addresses so it went on hold in K. C. for a week and was sent back to Jacks. There it sit until l called them and said they had just received it back. They would reship it but with UPSC. THE SNAIL MAIL. A month has gone by and it is still not here. I paid good money to ship it when first ordered my stuff. Lots of grass grows in a month. I do belive the shipping labels were bad to start but my address was inputed correct. Strongly feel they let the ball sit on this orderand l will not order from them again. Hope you read this before you use them as your source of purchase.

These one star reviews are no joke. This company, who is Northern Tool by the way, is horrible! Buy anything you need from ANYONE else.

I order an engine from jacks and I never received it. They can't find my engine and there not willing to replace the missing engine. Big waist to time and energy dealing with this company!

They partially shipped an important order with no notification that items were not immediately available. I then waited three weeks and the order was delivered incomplete. They charged me the full shipping charge. I then had to go out and buy the missing item elsewhere and pay another expensive shipping charge for an inexpensive small part. Jack's would not credit shipping charge. Due to the poor communication and failure to credit the shipping I'm done with these guys.

I purchased an item from these people for $69. And paid them on 11-2-2021. They sent me an email 3 days later that said they where waiting for the part from their supplier, Homelite. I decided to contact Homelite on 11-11-2021 and was told the part was in stock and would ship within 24 hours.
I contacted them with a stern message and they agree to cancel the order and refund my money with in 3 to 5 business days.
I had to open a claim with my bank after 7 business days without a refund. I am 70 y/o and really need this part to maintain my yard. Now, without the benefit of a refund, I have to order elsewhere!
These people are SCAMMERS and work on your money as long as they can get away with it.
TOTAL TRASH BUSINESS AND OWNERS!

I ordered a leaf blower from the online order webpage. The ordering processing is deceptively flashy and seemingly well organized. As soon as I completed the order I was asked to complete a survey. Unfortunately, the survey doesn't address how the order was subsequently handled. I next received an email requesting that I call the company to review my order. I was advised that everything was in order but they wouldn't be shipping the item until next spring, despite the clear language at the website (that I relied on) that the item would be shipped before the end of the month. Now that they've processed my credit card for the purchase, I'll need to contact the bank to cancel the fraudulent charge. Next time, I'm ordering from a company that stands behind their promises.

If schedule means anything to you or your customers - double check before you order online with this company. This is the second time in as many months I ordered from this company. Both times the web site advised that all the parts were available and in stock. Both times after paying for the product I was advised it was on order and it would arrive sometime in the future - no promise date. Bottom Line - if schedule is important I advise that you seek other sources that don't employ these deceptive practices to improve their sales numbers.

DO NOT use this company!

I ordered a simple generator gas cap. After 9 days I called and was told that yes it has been in stock but they had no idea when it would be shipped.

Quote; " I can step back there and yell at them in the warehouse to speed it up but they'll just look at me like I'm stupid."

When I asked if there was any way to cancel the order the guy responded; Yep, I've just canceled it and you should get an email In a few minutes."

He continued rambling about how big they are, how they just merged with another company and do the most orders in the U.S. Didn't care at all about my order or why I needed my part or how long I might have to wait for it.

Sight quotes that the part will be mailed within 24hours of it being received in the warehouse. This is FALSE!

I will never order anything from Jack's small engines ever again. Firstly, their customer service is the worst. My order was in it's third week and the only update I received was it's was still on order from the manufacturer. As stated on there website it could take 2 to 10 days to receive the product if it was on back order and mine was not. I was ok with that. I did previously call them to verify the Husqvarna had my product in stock. And it was. So I called them to get a verbal update on my order. I was told that my order was in their warehouse and should be shipped by the end of the week. Well the end of the week came and left. So I called their customer service again and I explained to her what the last gentleman said. She told me that he shouldn't of said that because it shows my order was in but it had no updates
On when it is going to be shipped. She said she would check on my order and she would call me back. Well, no such phone call was received. Again, I called back and was told "it looks like your order is going to be shipped" but still no date. At this point I was angry and ask him "well is it going to be shipped any time soon? Yes or No? He said he would have to email them to find out. Wow! I couldn't believe it. They say customer service is # one? Bull! I ask him if he could talk to a manager about maybe giving me a $50 credit for this inconvenience and then he hung up on me. RUDE! I did received my product after waiting a month! TERRIBLE, TERRIBLE CUSTOMER SERVICE. Avoid this place at all cost!

If there was an option to give them zero stars, I would. I am not the type of person that ever takes the time to write a review, but I sought out a site & took the time to review these idiots. Horrible, DO NOT ORDER ANYTHING FROM THEM, EVER. Ordered some simple lawn mower parts, which their website showed in stock and said would ship immediately. After 3-4 days received an email that there was a problem with my order and they needed to speak to me. Spent the next 2 days trying to get ahold of them - you wait on hold literally for hours and they never pick up. No response to emails. Finally got to talk to someone, and it should have been my first clue as I'd never imagined someone so incompetent at the simple yaks of just verifying an address - why the need to verify anyway? Did he mention that they didn't actually have the parts in stock while speaking, no… After waiting about another week plus for an order shipment confirmation, still nothing. Emailed and emailed. About 2 plus weeks received a very rude response finally that they were waiting for 1 of the parts to come in and the order would ship then. Still no parts, still no shipping. The only thing they did immediately was charge my credit card! I really don't think they are a scam business, just the rudest and most incompetent bunch of fools that ever existed.

I ordered a blade for my mower and the day it's supposed to arrive I see in the order status that it's on delay so I called them to ask about it and they don't even have it in their warehouse the lady said that they are waiting for the vendor to send it what kind of bs is this this is my first and last time I order anything from them i have no clue as to when I'm going to get my blade very disappointed

If I could give Jack's a zero I would. Stay away from this company. I orderd parts for a Briggs pressure, a head gasket, exhoust gaskets and a spark plug on 6/24/2021. They said the parts were in stock and have 2 day shipping. Thats a lie. The next day on 6/25 they E-mail me that 1 part is on back order. On 7/3 they E-mail me, 1 part is still on back order. On 7/8 I E-maild Jacks asking were my parts are and I am contacting my credit card company to stop payment. Fifteen minnuits later I get a mail your parts have shipped. The parts came in on 7/12/2021, thats 19 days. Thats fast shipping? The head gasket was bent in 2 places. I orderd one direct from the Briggs factory for less money. Dont waste your time and money with this zero company. John S. From Wisconsin