JacksSmallEngines

I ordered a trailer hitch kit for my ZTR lawnmower from Jack's.

First, I was surprised to find that Jack's sold a $23.00 hitch without the four carriage bolts and nuts needed to mount it. But no matter. I paid for the four needed nylon-locking nuts and four 3/4" carriage bolts (which increased the order price by $13.84, that is, $1.73 per bolt and $1.73 per nut).

When the box arrived, the packing list showed hitch, four nuts and four bolts, but Jack's only sent three bolts.

C'mon, packing people. You had one job... and you blew it.

I spent 45 minutes going to the hardware store to match the carriage bolt. I did so (Ace Hardware sells the same $1.73 carriage bolt for $0.33).

This is lousy. Not only does Jack's not include mounting hardware (which is an extra $2.00 retail,) but it charges five times the retail price for plain-vanilla carriage bolts and nuts, and then shorts people on the order.

Jack's website proudly proclaims its motto is "After the Sale, It's the Service That Counts!"? It should be, "First we treat you bad - then we take your money."

Don't patronize this company.

Undoubtably the worst on line shopping experience I've ever had. Ordered parts that were supposedly in stock and have yet to receive anything after 2 1/2 months Tracking number leads me nowhere. Finally after a lengthy on hold time I was able to talk to a customer rep who was really quite polite however not at all helpful.
Should of read the online reviews first.
DONT SHOP THERE! There are reviews that question if this company is even legit and I'm wondering myself. She said theyd refund me so well see if that happens

Husqvarna has all grade 8 bolting, nuts, and washers. They sent me "OEM"parts that were all grade 5. Took 4 weeks to get my parts to find out I could bye the grade 8 bolting I needed from my local hardware store for pennies on the dollar. CROOKED!

I placed an order for over 2 months now. They take your payment as soon as you place an order but never get the items ordered. Called them twice, both times they said the items are not in their warehouse and they are still waiting these from the manufacturer, over 2 months now and no definite time when I'm going to received my order. I ended up cancelling them. What a waste of time. I just hope, I will get my full refund. They said 2 business days, we'll see.

If you've had an experience with them supposedly having items in stock when they aren't like I did report them to the ftc. It doesn't take long and it's very easy to figure out and your saving people in the future from having to deal with this garbage as well

My complaint is like everyone else's. I ordered online an item that appeared to be in stock and then I get an e-mail saying they are out of stock and waiting for a new shipment from the manufacturer. I contacted them twice with no response. However, they were quick in charging my credit card. Don't deal with them. They are a sham company.

If what you want is in stock and you're willing to wait a while to get it, okay. Otherwise, try another place. I placed an order, then needed to add one more part to my order, and one part that they said was in stock actually was not. Making these adjustments was nearly impossible.
They don't answer emails or online posts and you'll be on hold for a very long time if you try to call them. I waited 10 days for the parts actually in stock, and after 10 more days still don't have the out-of-stock part, even though online order status says "shipped". Maybe I'll get it -- someday. Parts are available elsewhere, I will never order again from this place.

Bought a "new" $1,000 Ego power system from Mowers at Jacks. Four weeks later received an obviously used main unit and used batteries. Scratches all over the main unit and batteries with more than obvious signs of wear. Called Jacks and while they were not rude they refused to believe my description of what was delivered. Claimed they only sell "new units" and would not agree to take the unit back. I offered to send photos to show them the unit and batteries and was told no matter I sent them they wouldn't accept a return UNDER ANY CONDITIONS. Hoping I can get a refund from my credit card company but looks like I'll have to eat the return delivery cost in order to get the refund.

I posted two messages on their web site requesting information about a replacement engine for my mower. Yesterday I received a reply to my review. They said jack's small engines doesn't and never has had a web site. All I know is when I type in "jack'sdmallengines.com" I found a company that sells lawnmower parts. I tried to call them but had to us their "contact us" section to send a typed message. I also found a statement that Jack's closed in December 2019. Is there a Jack's Small Engines anymore?

Don't buy from Jack's! I am having the same problem.as many others. I bought parts that appear to be in stock, and keep receiving ails that delivery is pushed back because they are waiting for backorded parts. It has been four months since I placed my order and I still have no parts OR a response from customer service at this so called business. If you want to waste your money, this is the place to throw it at. Don't waste your time OR your money dealing with this business. They won't have your parts and they won't return your calls or emails!

Placed order for items that looked to be in stock. After placing the order, got an email that said "extended delay from vendor". Tried to call to cancel order. They never answer the phone. Their message says to email them and they respond within 24 hours. I emailed a couple times to cancel the order and never got any response. One month later, still nothing. Disputed the charge with the credit card vendor. I'm not sure this is a real company. If so, they won't be in business long.