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Awful won't refund my money after sending bad transmission had to send transmission back to Ariens gravely still no refund had to get bbb involved beware don't buy horrible saying I'm getting refund still no refund lies lies lies beware don't buy from jacks small engine
I made an order from jacks small engine on May 15th 2020 and they have pushed the ship date back four or five times because of one screw is out of stock and is in their warehouse. I purchased two items 1 screw and a weed eater gearbox, the gearbox is in stock and has always showed in stock but they are still waiting on the screw. I messaged them a few days ago and said forget the screw just ship my order. Today is July 4th 2020 and they still haven't shipped. I will call next business day and if I can't get through or I don't see by the tracking number provided that still shows's my order not shipped I'm going to contact my bank and get a full refund.
They do not stand by their products.
I bought an areator Husqvarna Easy Hitch Platform that I purchased on 6/4/2020.
The foot stand weld has fallen apart from the wheel axle showing rusted areas around the weld during the very first use demonstrating poor quality only five days from the purchase. I spoke over the phone and emailed them photos requesting a resolution which as today has not been offered. From their side not attempt to contact me as been made. When I called one the operator also told me that the pictures did not show any rust so she wasn't sure if anything could be done about it so I asked for a supervisor who was not where to be found. I left a voice message with not response. My areator still broken.
Buyers be aware. Be careful buying from this store. They charged me $440 restocking fee to return two Honda generators. I am in contact with Honda of NA to ask for their help to get my money back!
Slow to ship, no response to emails and keeps changing the shipping date. I ordered a 5 pack of gaskets on 6/1. The first told be they were out of stock and expected to receive them on 6/11. Then the changed the receive date to 6/20. I sent them an email to see if they had 5 individual ones in stock. No response. I then went to their website and did a chat. I knew they had 9 indiviual pieces in stock and asked if they could send me 5 individual pieces instead of a 5 pack. Jason their customer service rep told me they would only do that if they if I paid the individual price he could not adjust the price.
The gasket is for a Briggs 5 hp engine. There are literally millions of those engine in service and they don't stock a 5 pack of gaskets for it.
By the time I receive my order it will have taken a month to fill.
Update: After sending 2 more emails telling me my order shipment back has been pushed back to June 30th then July 9th I cancelled my order and placed it with another company who shipped my parts the same day as I ordered it. Let's see how long it take Jackass engines to refund my money they took over a month ago and never shipped my order.
Placed order for items that looked to be in stock. As soon as order placed, "your parts are delayed" by 5 days. Sent cancel request. No response. Sent another cancel request. No response. Day three "your order has shipped!" They just made a shipment label, still not shipped. Day four, called twice, they don't pick up. Had to refute charge on my card. Terrible business. Buyer beware.
Ordered several parts that were displayed as 'in stock'. Received an order status email promptly after ordering which told me to expect my shipment within 2-4 days (as expected). That was 2 months ago. They email me the same email every week. I've called and emailed and never received a response of any kind. Stay away!
I ordered a cable on 4 30 20 said one in stock now telling me it shipped on 5 11 20 and 3 hrs after I called usps sent text saying it just received it on 5 13 20 and i should get 5 18 20 if shows up then thats 18 days why charge for 2 day and not credit my account never order anything again buyer beware
Spent over 4 thousand its been a month was told they cant get an answer asked for my money back 4 times and still hasnt happened
Made the order for you he items of which was described as in stock and ship in 2 business days waited for two weeks jack small engine claimed to be waiting on manufacturers,this does not seem to be in stock 9 of my items were incorrect called for an exchange and Brett assured I was wrong, I gave up and decided to take the loss and never do business with jacks small engine when Brett argues 1-1/2 inch minus 5/8 inch equaled 1/2 inch!!!.SAVE YOUR TIME AND MONEY
Jack's cancelled my order to Canada because it was too big for USPS. I called and spoke with them to see if they would work with another carrier for my freight to be delivered. I was told no because they only go ship with USPS.
They kept saying they wanted to sell me the pump but they could only ship it to someone in the USA and then I would have to figure out another way to ship the freight. Unfortunately for me I don't know anyone i can ship this too to hold until i can get an actual carrier to pickup the freight.
If they really wanted to sell me the pump they would have worked with me to get this delivered.
Ordered parts that were supposedly in stock than got email stating they were back ordered. Parts finally arrived about two months later. I also didn't like the fact they charged my credit card immediately even though the parts were out of stock.
Placed ordered May 4th for riding lawn mower. When ordered said it was in stock. Received email saying back ordered. Would be delivered May 24th. May 29th no lawn mower, no email so I called and lady was VERY RUDE. Said the bagger was back ordered be another week and half. I complained they charged my credit card the day I placed my ordered, have mowed my yard 3 times paying $20.00 each time plus interest on my credit card for something I can't use. They say there going to ship mower without bagger. So will see now how long it takes. Don't buy from this company unless you have time to wait on your shipment and like being talked to by RUDE people. Will update when get mower
They shipped the wrong part and I called customer service and he was extremely rude, condescending and unprofessional. Because they sent the wrong part my feeling was that they should pay for the cost of returning. They refused despite their mistake. First and last time customer. As a consumer there are too many other choices to be treated so shabby Wish I had read these reviews first.
Ordered a brand new engine cost over $450.00 and waited for 8 days to get any response when will it be shipped.
Called 5 times and checked online still pending and finally shipping it out?
Another 5 business days?!
Website 2-4 days for delivery and this how you treat me? You should of shipped over night for the troubles I went thru... the engine was in stock and no special order. I own a construction business and time is money.
Thanks but no Thanks!
I'll take my business back to "Small Engine Warehouse "
I ordered a carb gasket from them that cost 4.75. They charged me $7.75 for shipping a gasket that could fit in a standard enveloper from the post office for $. 49.
"I ordered some Mower belts using their website recommendations for my made and model and received the wrong products. Not only that I had to pay the shipping charges of the return, I was also not refunded the total amount I paid. They made a mistake and they made me pay for it. So I lost 35 dollars on the total purchase of $65.00 I will not recommend doing business with these Jacks"
I ordered my part Aug 14, it was shipped Sep 11. I still have not received it. I was not informed the part was not in stock and believe I should have been. Ordered from another online source and received it the same week. I will not order from Jack again. I bet the five star on this page was a review done by Jack himself.
If you are over 60 order may not arrive in time, VERY SLOW said was in stock at time of order then notified had to come from factory, Order August 7th advised order was shipped Aug. 22nd. Lost that customer.
July 8. What an absurd business. Apparently they don't have stock. They just order what you order. NOT knowing this, and believing the "most items ship 2~4 days" line, I placed an order on June 7, i received a backorder notice two days later, stating expected shipping in a week. Every week I get the same notice, another week. I think I'm the fifth backorder delay now. Pathetic. Further, I placed another order with them on July 6 for a basic idler pulley. I just received a backorder notice for it too, saying estimated shipping on the 22nd! How utterly useless of a business. Try to save a couple dollars, end up costing you weeks if not months, in delays. And that's provided they ever ship ANYTHING I've ever ordered from them.
