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IVRose

3.1

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IVRose Reviews Summary

IVRose has a rating of 3.1 stars from 5,202 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IVRose most frequently mention good quality, fast delivery and long time. IVRose ranks 20th among Women's Clothing sites.

service
1,227
value
1,019
shipping
1,025
returns
60
quality
4,335

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22,615 reviews

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Ohio
1 review
0 helpful votes
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Horrible
August 7, 2023

It was horrible needed an item for a wedding kept getting the run around on delivery

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 7, 2023
GB
1 review
0 helpful votes
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Too long a wait for delivery
August 7, 2023

I ordered quite a few dresses which were beautiful,but waited a good few weeks,I'm still waiting on one to come which has probably been nearly 8 weeks now.

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
GB
1 review
0 helpful votes
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I had no confirmation email and no instructions on returns so I'm out of pocket and stuck with shoes too small.

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
GB
1 review
0 helpful votes
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Poor experience my order still have not been delivered this is now over 2 months

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
Spain
1 review
0 helpful votes
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I have not received my order yet
August 6, 2023

I have not received my order yet, They have it held at customs. I will never order anything again

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
GB
1 review
0 helpful votes
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Awful
August 5, 2023

Difficult to communicate with…refused to accept my return ended up out of pocket left with goods I can't wear never again!

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2023
GB
1 review
0 helpful votes
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Terrible
August 5, 2023

Ordered a dress got delivered to a wrong address or Never delivered at all tried to get a refund customer service was disgusting still waiting on my money

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2023
GB
1 review
0 helpful votes
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Awful fraudstars
August 5, 2023

Parcel never arrived. Refused refund still after 31days off arguing back and forth. Disgracful service. Customer service are like robots and lie profoundly.

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2023
Oregon
1 review
0 helpful votes
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Horrible product
September 4, 2023

I used the size charts they provided and still ended up with too small clothing. 3 of the 3 items I ordered looked nothing like advertised. Incredibly disappointed.

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
GB
1 review
0 helpful votes
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Terrible!
September 4, 2023

Order took a long time to arrive.
The dresses are all on the small side and look nothing like the picture!
Material is really cheap like over all work wear
Been messaging the company to returns via What's app and just get repeated messages offering me to keep the order 5%, 10%, 20% off when I've stated I'd like to send ALL back with full returns.
On my account the order was never marked as received just shipped so couldn't fill out a return order there
Very disappointed

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
California
1 review
0 helpful votes
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Refund Difficulties
September 3, 2023

I ordered the items and received very quickly. However, when I tried to return the items as they were not suitable for me, quality was fine, I was met with intermittent messages and made numerous offers for partial refunds and to keep the items. In the end I had to accept a refund and I now have items I do not want and will not wear. My messages were only answered every 24 hours until I accepted the partial refund, which I had no choice to accept in the end, and then the messages were replied to immediately. Will not order from this site again.

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
GB
1 review
0 helpful votes
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Holiday clothes
August 4, 2023

My only complaint is that there is no connection with the company I ordered back in June my email said 5/10 day delivery so got concerned and tried to get in contact after 28 days but emails bounced back I have received my order today 4th August and completely satisfied.

Date of experience: August 4, 2023
GB
1 review
0 helpful votes
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Sizes
September 3, 2023

The clothes unfortunately are not correct sizes, the size 16 stuff is more like a size 12 at a push!

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
GB
1 review
0 helpful votes
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Worst online retailer I have ever used!
September 2, 2023
Updated review

Purchased 3 items, 2 dresses and 1 pack of lace underwear. 1 dress too short and the underwear faulty as none of the 4 items in the pack had gussets. Trying to find out from this company how i returned items was such a chore. First of all an interrogation into why i wanted to return, then told i could not return underwear even if faulty! I pursued this and eventually got told they would send me a link to a return label but would only offer me 5cc for the faulty item. I told them i live in the UK, had paid in GBP and that I was legally entitled to a full refund. 2 weeks after i had asked how i return I was still no further forward. I eventually got the link to print the label, returned the items send an image of the postage receipt only for them to come back to me a say there was no weight showing, there was i pointed them to it and then the next email asked me to send in the receipt so they could look to refund me. I already had sent this, they confirmed receipt of it and then went on to say they didn't have it. The following say i got notification of a change to payment plan on Klarna, reducing my bill by £18 for returning over £30 of items. I connected with Klarna who were brilliant and paused my future payment date disputed with Iverose what they had refunded and low and behold they sent me another £14! Since then the strap on the one dress I kept and have worn once has snapped. The ring holding the strap to the dress was a thin plastic material and it broke! Lesson learnt - never shop with this company again!

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2023

Easy website to use
June 25, 2023
Previous review

Easy website to use

Date of experience: June 25, 2023
GB
1 review
0 helpful votes
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Excellent transaction
August 1, 2023

Excellent transaction, swiftly delivered. Would use again

Date of experience: August 1, 2023
Switzerland
1 review
0 helpful votes
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Schlechte Qualität
August 31, 2023

Keines der 4 Produkte kann man anzeigen. Keine Passform, schlechte Qualität. Retoure wurde nicht anerkannt. Nie wieder IV Rose!

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 1, 2023
Kansas
1 review
0 helpful votes
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I ordered a few items over 3 months ago and I keep getting messages that there was a problem with delivery that I didn't put down the right address. Supposedly, my items were near my address and out for delivery and there was a problem and couldn't get delivered. A bunch of BS! Then I complained and told them I wanted a refund. They resent the items, and I still haven't received them! Do not order from them! If there was a no star review option, I would use that

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 1, 2023
Spain
1 review
0 helpful votes
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The order took weeks to come. When it arrived all the products were poor quality - see through material and too big in all the wrong places.
When I tried to return I could only do it through a portal and instead of accepting my return request I got a response every day reducing the price of the order to bribe me to keep it. Terrible! After four times of them trying to reduce the price they finally accepted my return. I would not recommend this company and I won't ever order from them again

IVRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 1, 2023
Ireland
1 review
0 helpful votes
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Loveee
August 1, 2023

Gorgeous dress, got so many compliments on my mini wedding day

Date of experience: August 1, 2023
Ireland
2 reviews
0 helpful votes
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Experience
July 31, 2023

Great experience and easy to order, quick enough delivery and no extra charges

Date of experience: July 31, 2023

From the business

Shop IVRose - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Jumpsuits, Swimwear, Tops and More. Free Shipping World Wide.


ivrose.com
London, LONDON, United Kingdom
+129
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