Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iTunes

iTunes

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate iTunes?
grey stargrey stargrey stargrey stargrey star

iTunes Reviews Summary

iTunes has a rating of 3.4 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iTunes most frequently mention new music, customer service and great selection. iTunes ranks 2nd among Downloads sites.

shipping
8

We monitor reviews for authenticity

Ireland
4 reviews
34 helpful votes
Follow Ashley W.
Unfollow Ashley W.
Share Review
Report Review

I love iTunes and Apple for so many reasons. It is like a musical heaven for me. But I do have one small annoying complaint. I can't figure this out but for some reason I ended up with two accounts so now when I download it can be confusing. Especially with software updates. I think I need to figure out how to combine my accounts but despite this small problem I'm still happy to give iTunes 5 stars.

Date of experience: September 5, 2014
California
3 reviews
4 helpful votes
Follow Sandy P.
Unfollow Sandy P.
Share Review
Report Review

I have never had a problem with iTunes! I completely love the experience. Haven't had a chance to call and discuss an issue with anyone yet, but if it comes to it im sure it'll be great. Thank you iTunes.

Date of experience: August 21, 2014
Florida
4 reviews
53 helpful votes
Follow April F.
Unfollow April F.
Share Review
Report Review

I love iTunes!
August 13, 2014

I love iTunes! It's the best place to find music, movies, books, TV shows, and other apps. Recently, I got fond of iTunes Radio where I can hear music from selected radio stations.

Date of experience: August 12, 2014
California
3 reviews
5 helpful votes
Follow Kelly W.
Unfollow Kelly W.
Share Review
Report Review

You've got to love iTunes. Where else can you legally find all the music in the world to be synced across all your devices?

Date of experience: July 27, 2014
India
15 reviews
52 helpful votes
Follow roger K.
Unfollow roger K.
Share Review
Report Review

Best place to legally download music, movies, and tv shows.

Date of experience: July 16, 2014
California
5 reviews
19 helpful votes
Follow Laura S.
Unfollow Laura S.
Share Review
Report Review

Great place to buy new music and movies. Can't ask for more!

Date of experience: July 4, 2014
Philippines
2 reviews
4 helpful votes
Follow Joyleen B.
Unfollow Joyleen B.
Share Review
Report Review

Excellent!
June 6, 2014

Excellent! New music albums and videos are featured everyday!

Date of experience: June 6, 2014
Washington
2 reviews
2 helpful votes
Follow luis s.
Unfollow luis s.
Share Review
Report Review

Bought an Ipod Nano, installed Itunes, attempted to delete the one and only song on the Ipod, but Itunes offered no way to delete the song, the interface is totally non-intuitive.
Solution: Itunes uninstalled, CopytTans Suite installed, problem solved

Date of experience: May 30, 2014
Arkansas
3 reviews
11 helpful votes
Follow George B.
Unfollow George B.
Share Review
Report Review

I like Itunes although it's podcast section is hard to navigate.

Date of experience: May 24, 2014
California
2 reviews
7 helpful votes
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

I love my iTunes
May 21, 2014

I love my iTunes. I use it to manage all of my music, for work and for sports.

Date of experience: May 21, 2014
California
3 reviews
4 helpful votes
Follow Alyssa C.
Unfollow Alyssa C.
Share Review
Report Review

I can't believe how annoying and limited Itunes is. I got a new iPhone and as my Macbook was broken, I connected it with my boyfriends iTunes to put on some music. Now that I have a new Macbook, I can't connect the new iTunes with my phone because it's already connected to my boyfriends profile. Why? This is pointless, there are a couple workarounds, but as I'm not very computer savvy; I had no other option than to reset my phone. I HATE doing that. No fun iTunes! Make uploading music to devices easier. I'd love some easy drag&drop for a change, I don't really care about Playlists, buying music there, and whatever...

Date of experience: May 16, 2014
Washington
71 reviews
1003 helpful votes
Follow Melinda L.
Unfollow Melinda L.
Share Review
Report Review

Normally, I am quite satisfied with iTunes... but recently the site has been buggy. And I have a $75 gift card attached to my account... but I can't download anything... Their customer service is basically nonexistent. Also, if you download an album and hate it, I believe you should be able to return it. Audible.com lets you return virtual books, so why can't you return music files?

Date of experience: May 16, 2014
New York
13 reviews
83 helpful votes
Follow Emily V.
Unfollow Emily V.
Share Review
Report Review

The main thing that pisses me off about Itunes is that they don't let you register with a debit card. You HAVE to register with a CREDIT CARD. It's great for getting your music but not so [email protected] a song. Music Videos are more. OH and if you LOSE your itunes card which happened to me unfortunately :(. . You could just forget about them giving you a new one.

Date of experience: February 6, 2014
Vermont
3 reviews
6 helpful votes
Follow Becky D.
Unfollow Becky D.
Share Review
Report Review

I had an issue with an app I purchased that was no longer available and they gave me credit for songs on iTunes. Pretty good customer service although it could have been a little quicker.

Thank you!

Date of experience: August 26, 2013
Illinois
8 reviews
9 helpful votes
Follow Kyle W.
Unfollow Kyle W.
Share Review
Report Review

This is a reputable site to download music and iPhone/iPad apps from. Since the site is run by Apple, you can use iTunes to buy music and apps for your Apple device (iPod, iPad, iPhone, etc). Never had an issue with this site.

Date of experience: August 2, 2012
Gabby P.
California
23 reviews
56 helpful votes
Follow Gabby P.
Unfollow Gabby P.
Share Review
Report Review

iTunes offers a wide variety of digital downloads for music, movies, television shows, and music videos. You need to download the iTunes software in order to make purchases and once you have iTunes, it is easy to use. Make sure your iTunes software is always up to date to avoid having problems downloading your items.

Date of experience: January 8, 2012
California
5 reviews
20 helpful votes
Follow Judy B.
Unfollow Judy B.
Share Review
Report Review

My introduction to Internet radio was through an iTunes widget on my toolbar. It has local stations and global stations. You can search by artist or genre and create a presets list of your favorites. Mine play through my Windows Media Player, sound quality excellent. My favorite station so far is "Feelin' Floyd," a station from France specializing in all things Pink Floyd. I don't speak French but except for brief station IDs, neither does the station. I am currently listening to Alice Cooper's "Night Music" station. Other favorites are the comedy stations that play George Carlin, Denis Leary, Robin Williams material to listen to while doing chores.

Date of experience: December 8, 2011
New York
5 reviews
12 helpful votes
Follow Kevin F.
Unfollow Kevin F.
Share Review
Report Review

The new social functions are awesome. Always have good recommendations from reviewers. Prices are good. Always a reliable working site. The best of the best!

Date of experience: September 26, 2011
Washington
27 reviews
165 helpful votes
Follow gary b.
Unfollow gary b.
Share Review
Report Review

Best place to legally download music, movies, and tv shows. The interface is clean and easy to use, and the lengthened music sampling time has made it easy to ensure you are getting the correct songs.

Date of experience: February 4, 2011
Georgia
45 reviews
168 helpful votes
Follow Tina R.
Unfollow Tina R.
Share Review
Report Review

I just recently used itunes with a gift card they gave me. At first I though you had to have MAC products to play this music. Surprise you don't! So I got 9 songs to download. I have always been kinda wary about getting music from online. Bad experiences are to blame. But this was more convenient than I thought it would be and they had a very broad selection of music. Though I was not thrilled about the automatic tax deduction they took for each download, as this made it hard to gauge how much I could get. Also at times the site ran a little slow. But on the all I was pleased and will no doubt use it again in the future.

Date of experience: September 22, 2010