Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iTunes

iTunes

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate iTunes?
grey stargrey stargrey stargrey stargrey star

iTunes Reviews Summary

iTunes has a rating of 3.4 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iTunes most frequently mention new music, customer service and great selection. iTunes ranks 2nd among Downloads sites.

shipping
8

We monitor reviews for authenticity

Georgia
10 reviews
22 helpful votes
Follow Seth D.
Unfollow Seth D.
Share Review
Report Review

I love iTunes just fine, however I experience my songs that I have purchased being replaced with random songs that I have not purchased. I find this infuriating to pay for music that I want only to have it taken from me and replaced with music I don't want! ITunes seriously needs to get this fixed. As if I am going to pay for all of my lost songs a second time. Think again iTunes! I also have purchased songs based on the small audio sample offered only to find out that the audio file has issues, such as the very beginning or very end of the song is cut off. Or, the audio quality is subpar.

Date of experience: February 14, 2015
Minnesota
2 reviews
2 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

I wish it would show when you've already bought a song or there was a way to switch versions of songs or show you what other versions are available right before purchase...

Date of experience: February 9, 2015
Michigan
8 reviews
10 helpful votes
Follow Gayle J.
Unfollow Gayle J.
Share Review
Report Review

This is the perfect place to find a song... A song no one remembers except you! You will definitely not be able to find it at the record store... There are no record stores! So when I need a song, I don't have to get out of my Jammie's. Just type type, click click and PLAY!

Date of experience: February 3, 2015
Montana
10 reviews
10 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Great legal downloads and 100% safe with the piece of mind that once you buy it you own it forever. If your device gets lost, stolen or broken you still own the purchase and can re-download it onto your new device.

Date of experience: February 2, 2015
Ohio
22 reviews
27 helpful votes
Follow Dale H.
Unfollow Dale H.
Share Review
Report Review

Many songs in library to choose from. Priced reasonable. Easy to download. I find this site a great option for music lovers everywhere.

Date of experience: February 2, 2015
GB
1 review
0 helpful votes
Follow Angus P.
Unfollow Angus P.
Share Review
Report Review

.
January 19, 2015

.

Date of experience: January 16, 2015
Texas
5 reviews
14 helpful votes
Follow Kristi m.
Unfollow Kristi m.
Share Review
Report Review

I have an easy and smooth experience shopping with iTunes. I think they are doing a great job.

Date of experience: January 16, 2015
Australia
3 reviews
5 helpful votes
Follow Robert D.
Unfollow Robert D.
Share Review
Report Review

I am based in Australia
January 15, 2015

I am based in Australia. Their music cost is too expensive. Whilst I buy a few songs from them I purchase from cheaper sites after using iTunes to research what I want to buy.

Date of experience: January 15, 2015
India
4 reviews
1 helpful vote
Follow iTunes G.
Unfollow iTunes G.
Share Review
Report Review

ITunes provides a wide range of electronic installing for songs, films, tv reveals, and songs video clips. You need to obtain the iTunes application in order to shop and once you have iTunes, it is easy to use. Create sure your iTunes application is always up up to now to prevent having problems installing your items. You can also visit 4SaleUSA.com here you get more iTunes Music and gather information.

Date of experience: December 27, 2014
Illinois
3 reviews
7 helpful votes
Follow angel z.
Unfollow angel z.
Share Review
Report Review

Love it
December 1, 2014

Love it. No longer having to purchase full cd's is awesome. I cant remember the last CD that I happened to like all the songs on.

Date of experience: December 1, 2014
Germany
4 reviews
438 helpful votes
Follow Jamie C.
Unfollow Jamie C.
Share Review
Report Review

I've been using iTunes for ages with no problems. Thumbs up from me.

Date of experience: November 2, 2014
Canada
8 reviews
89 helpful votes
Follow tara d.
Unfollow tara d.
Share Review
Report Review

I love this website and have used it many times. Very happy

Date of experience: October 29, 2014
Delaware
3 reviews
2 helpful votes
Follow Mary T.
Unfollow Mary T.
Share Review
Report Review

The website can be somewhat messed up sometimes - but overall it's pretty easy to sort through and find what am looking for.

Date of experience: October 28, 2014
India
5 reviews
3 helpful votes
Follow Floren C.
Unfollow Floren C.
Share Review
Report Review

This is a reliable website to obtain songs and iPhone/iPad applications from. ITunes is probably the most secure way to obtain songs and films and the top quality is amazing, but it is costly you will no question pay the same cost to obtain the products as you would if you purchased it in a store. Never had a problem with this website.

Date of experience: October 19, 2014
Philippines
4 reviews
55 helpful votes
Follow Kendra I.
Unfollow Kendra I.
Share Review
Report Review

I love iTunes
October 15, 2014

I love iTunes. I come to the site to download music. Plus, it has the most amazing freebies with the iTunes gifts and gift cards.

Date of experience: October 15, 2014
India
5 reviews
9 helpful votes
Follow Norman F.
Unfollow Norman F.
Share Review
Report Review

I think iTunes is a very good place for downloading favorite's music. It provides purchase files legally, create our own library, share library to other users. It is very easiest way to use. I am very comfortable for this iTunes. I think it is better for any other music downloader.

Date of experience: October 3, 2014
India
4 reviews
8 helpful votes
Follow nicolel l.
Unfollow nicolel l.
Share Review
Report Review

I like the itunes.com music
September 27, 2014

I like the itunes.com music. It is really great and is covering all most all songs and news. It is really good and entertaining. You can download songs and share them. Only just, I got fond of iTunes Radio where I can hear music from selected radio stations. I am really enjoying my day with ITunes.

Date of experience: September 27, 2014
Washington
5 reviews
6 helpful votes
Follow Sean P.
Unfollow Sean P.
Share Review
Report Review

Very easy to find and download music although the site has been a bit buggy at times. Though I use iTunes all the time... can't go wrong.

Date of experience: September 26, 2014
India
5 reviews
7 helpful votes
Follow Becky h.
Unfollow Becky h.
Share Review
Report Review

In fact that's true
September 26, 2014

In fact that's true. It's not difficult to utilize and its extraordinary, iTunes is more than 11 years of age, and the dispatch of adaptation 11 today demonstrates that much has changed since 2001 – yet much has not. It has now got a quite enhanced new look, however under the cap, iTunes is still the same commonplace and highly acknowledged programming

Date of experience: September 26, 2014
South Carolina
6 reviews
36 helpful votes
Follow george s.
Unfollow george s.
Share Review
Report Review

The only thing to hate about the site is that I didn't have the idea first and got rich from it. Easy way to purchase music and always stay up on new stuff. Love it

Date of experience: September 23, 2014