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iTunes

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iTunes Reviews Summary

iTunes has a rating of 3.4 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iTunes most frequently mention new music, customer service and great selection. iTunes ranks 2nd among Downloads sites.

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Germany
75 reviews
484 helpful votes
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The set up is really complicated. Still, it is a service I will always use. THX Apple.com!

Date of experience: November 2, 2015
Illinois
10 reviews
35 helpful votes
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When I redeem movies on VUDU the process is easy and flawless. The movies are immediately available and stream without issue. Apple and Itunes are impossible. The movies are seen and then disappear. They work and then do not work. Customer service is a joke. I have stopped buying movies.

Date of experience: October 28, 2015
Canada
11 reviews
8 helpful votes
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Its OK
October 17, 2015

Pros:
-its legal
-secure
-cost is OK and no tricking you into things you didn't want to purchase
-great selection
-good customer service which is there to help you not rip you off.
Cons:
-Setup is hmmm almost awful. I can't stand it. Figured it out but hate it. Not at all the organization of other Apple products.

Date of experience: October 17, 2015
District of Columbia
10 reviews
11 helpful votes
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I love it!
October 15, 2015

Hey, can you live without music? I - can't. So, it's the best site

Date of experience: October 15, 2015
Florida
8 reviews
3 helpful votes
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Ugh
October 8, 2015

I am not able to afford alot so was stoked to get my iphone last year and all i have is a Chromebook laptop. I cant download my itunes account to my computer bc it doesnt have windows... um im sorry wouldnt you make money either way? Even if i dont buy an apple computer or a computer in general. Ridiculous. I have tried to find a way to be able to get it on my Chromebook and have been unsuccessful. Anyone?

Date of experience: October 8, 2015
Finland
15 reviews
26 helpful votes
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Blah
October 2, 2015

Mac and Apple both lack in so many things people seem to just overlook, iTunes is just the same. It's never worth the prices or so called '' freebies'' when they're just ripping everyone off. Suppose some people will be always content with it and apple users have to be content.

Date of experience: October 2, 2015
New Jersey
54 reviews
175 helpful votes
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Love iTunes
September 28, 2015

Love iTunes. Pros the list of music is great. My only con is if you have songs by different performers they are all in a row and I can't. Move them to different arrangement and the editing the list is not easy for me.

Date of experience: September 28, 2015
IR
2 reviews
1 helpful vote
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Best Music
September 23, 2015

I would like to write for iTunes, I like iTunes, Like my old friend. :)

Date of experience: September 23, 2015
Canada
2 reviews
2 helpful votes
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Itunes is probably the least sketchy of their services, but apple sucks.

Date of experience: September 14, 2015
Kentucky
21 reviews
14 helpful votes
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Itunes review
September 11, 2015

I have used itunes for a while now. One time I had lost my password and couldn't open my movie section so they helped me to recover it. Boy was I ever so glad! They accommodated me and were very polite and helpful and for that I owe a debt of graditude. Thanks itunes!

One satisfied customer

Date of experience: September 11, 2015
Alabama
3 reviews
7 helpful votes
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I tunes is a great site
September 7, 2015

I have purchased over a 100 songs on I tunes. It is easy to use and understand. I recommend this site to anyone looking to download music.

Date of experience: September 7, 2015
Rhode Island
5 reviews
10 helpful votes
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I used iTunes exclusively until songs began to disappear from my iTunes list. It turns out that if they deem a song no longer profitable they literally steal it back from your computer and iPod. I emailed, called and complained until one of their representatives told me that they would NOT return my $$ or the songs that I had purchased.He went on to say that I should have made a CD copy to keep the songs that I purchased (kind of defeats the purpose of having an iPad). I have since switched to Songbird and transferred my entire iTunes library to Songbird and I have had no problems since. I WOULD NOT RECOMMEND unless you load all of your own songs onto iTunes.

Date of experience: September 7, 2015
GB
7 reviews
15 helpful votes
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I have an iMac that I love and have purchased many songs, films etc from here and never had any issues with purchases my only gripe is the cost of some items (TV series and games) tbh its cheaper to go buy the game disc ;) (which is why I think maybe they have got rid of the disc drive! Good job I have a pre glorified notebook Mac machine =)

Date of experience: August 23, 2015
Ohio
12 reviews
71 helpful votes
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Great selection!
August 19, 2015

Whatever you can think of, it's there! Quality is also a plus! Huge plus!

Date of experience: August 19, 2015
Singapore
14 reviews
3 helpful votes
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Developer Program
August 3, 2015

The IOS Apple Developer Program doesn't seem to be working well when I submit a build from xcode6

Suggestions:
Add iTunes, music, movies and other developer programs to our current developer programs

Date of experience: August 3, 2015
New Hampshire
4 reviews
7 helpful votes
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Honestly...
July 1, 2015

I do like iTunes, but I find big gaps in some of their selections.

Date of experience: June 30, 2015
Wisconsin
9 reviews
12 helpful votes
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Makes a nice gift
June 30, 2015

I have a 16 year old grandson and like to send him little gifts. Itunes makes a great gift for a teenager! What do I know about what their current "likes" are?!?!? This makes it so easy.

Date of experience: June 29, 2015
California
6 reviews
29 helpful votes
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This software has caused me no ends of trouble on my Windows 7 machines, just like iTunes used to crash my old XP machines years ago. Nothing much has changed. It is still a bloated, ugly, resource-hogging excuse to give Apple a direct line to your wallet. ITunes is the #1 reason why I still buy CDs.

Date of experience: June 27, 2015
Florida
5 reviews
6 helpful votes
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Movies
June 15, 2015

I love this site but why not reward the people who spend a lot of money like giving free movies or music as an incentive?

Date of experience: June 15, 2015
GB
5 reviews
3 helpful votes
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Quite poor.
June 7, 2015

The endless updates. Only one iphone can be connected.

Date of experience: June 7, 2015