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IT Supplies

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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IT Supplies Reviews Summary

IT Supplies has a rating of 4.8 stars from 829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IT Supplies most frequently mention customer service, free shipping and ink cartridges. IT Supplies ranks 1st among Printers sites.

service
4
value
4
shipping
4
returns
1
quality
4

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5,319 reviews

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Kathryn O.
7 reviews
0 helpful votes
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I have more than one printer and am able to get what I need forat this one site.

Date of experience: April 13, 2020
Stephen P.
1 review
0 helpful votes
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Always good!
April 13, 2020

Always good!

Date of experience: April 12, 2020
William C.
9 reviews
0 helpful votes
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Always excellent
April 13, 2020

Always excellent

Date of experience: April 12, 2020
Blair S.
1 review
0 helpful votes
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The order placed March 23rd came in timely manner. No problem. Thank you. I ordered a roll of paper yesterday April 11th. Also received confirmation of order. Looking forward to receiving paper as i'm making some posters for local hospital thanking health care workers.

Date of experience: April 12, 2020
Robert F.
8 reviews
0 helpful votes
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Web navigation is getting a little clunky
April 10, 2020

Web navigation is getting a little clunky. Could not gang orders, had a shipping update which caused me to reenter all credit card data, etc.

Update. Got a quick return email from customer service that explained the shipping update issue (security) and noted my other issues. Appreciated the feedback.

Date of experience: April 10, 2020
Margaret E.
4 reviews
0 helpful votes
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Always great service!
April 8, 2020

Always great service!

Date of experience: April 8, 2020
David M.
1 review
0 helpful votes
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Difficulty using a different credit card
April 8, 2020

Difficulty using a different credit card.

Date of experience: April 7, 2020
michael v.
1 review
0 helpful votes
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Been ordering large format printing products from them for many years, always on time and efficient! Thanks for being there!

Date of experience: April 3, 2020
Earl C.
2 reviews
0 helpful votes
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Always an efficient source for my supplies
April 3, 2020

Always an efficient source for my supplies.

Date of experience: April 3, 2020
Sweela K.
1 review
0 helpful votes
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I usually phone in my order, but this wasn't too bad!

Date of experience: April 2, 2020
Mary F.
5 reviews
0 helpful votes
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Easy to pick out my ink; I like the prices
April 2, 2020

Easy to pick out my ink; I like the prices. They have a fast response time and are dedicated to filling orders.

Date of experience: April 2, 2020
Ricky L.
1 review
0 helpful votes
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This is an excellent website, everything works in a straightforward manner. It is easy to browse, select items and place an order.

Date of experience: April 2, 2020
Bill M.
1 review
0 helpful votes
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You have always had what I need
April 2, 2020

You have always had what I need. The shipment came in three loads. That was a little confusing, and I bet expensive for you.

Date of experience: April 1, 2020
Dwight F.
1 review
0 helpful votes
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I placed an order for 2 different Epson printers and I guess Due to availability the order was split and came in multiple shipments. There was one part of the order that was confusing where a set of color inks was marked cancelled but to my surprise came about a week later. With that I received my complete order. These delays are unusual for IT supplies but it could have been due to the covid19 virus quarantines which were starting at that time. But I was pleased that in the end they came through and fulfilled my ink needs. Now I'm set for any quarantine situation.

Date of experience: April 1, 2020
Lisa M.
1 review
0 helpful votes
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I always have a good experience with IT Supplies - from shopping on their website, to ordering, to delivery.

Date of experience: April 1, 2020
Charlotte A.
5 reviews
0 helpful votes
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Service is excellent!
April 1, 2020

Service is excellent!

Date of experience: April 1, 2020
Jillyn M.
1 review
0 helpful votes
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I always order my ink and paper from IT Supplies because they are dependable and arrive within just a few days.

Date of experience: April 1, 2020
Mira S.
1 review
0 helpful votes
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Great service as always, efficient and friendly. Thank you!

Date of experience: March 29, 2020
M R.
1 review
0 helpful votes
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Your checkout method is terrible
March 26, 2020

Your checkout method is terrible. It insists that I leave a password.
I did not want to, so it would not let me check out. The password
Requirement should be optional. I had to go around 4 times!

Date of experience: March 26, 2020
John E.
8 reviews
0 helpful votes
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OK As Usual
March 24, 2020

OK As Usual

Date of experience: March 24, 2020