Italist
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy. Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 40% less—so italist always provides the best value.
Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs and customs duties, which is why we don’t offer free returns at this time. Please read our Returns Policy for more details.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Pucci
Moncler
Carolina Herrera
Isaia
Zimmermann
Stella McCartney
Fear of God
Roberto Cavalli
Dior
Lafayette 148
Hermes
Balenciaga
Italist Reviews Summary
Italist has a rating of 2.6 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Italist most frequently mention shipping costs, return policy and customs duties. Italist ranks 11th among Designer Clothes sites.
We monitor reviews for authenticity
By far the best selection + pricing of Golden Goose shoes. Delivery is fast and efficient. Just be sure you know your size as the return policy is costly.
Fast delivery, incredible service. Authentic items with a great prices!
I will definitely shop from Italist again.
Dear Jasmine,
Thank you for your great feedback.
More info about us here
I like high-end clothing and shoes. However, they can be very expensive. Italist helps customers by offering a variety of luxury fashion for less. The free shipping is reliable and fast, considering that they ship from Europe.
Dear Florentino,
Thank you for your great feedback.
More info about us here
Amazing price and amazing shipping especially in the worldwide crisis we're in. Italist is second to none!
Dear Edgar,
Thank you for your great review.
I really enjoy the shopping experience with Italist and will love to make the other purchase with them soon.
Dear Sherry,
Thank you for your review
I ordered a pair of shoes to the US and they arrived so quickly. The product was exactly as described and a discount compared to the prices in the US. I will use this site again!
Dear Hanna,
Thank you for your great review.
We appreciate it!
More about our pricing here
https://www.italist.com/magazine/understanding-italist-pricing/
Best regards and stay safe!
Claudia F.
I had a very easy and amazing experience with Italist. The shipping was so quick, unbelievable! I'm so happy with my purchase and the website
Dear Sharon,
Thank you for your feedback!
We use DHL express which is the fastest service.
Italist offers a nice range of items at the best prices. Shipping is super fast. Customer service is stellar.
Dear Tracy,
Thank you for your feedback. It's great to have you as a customer
The service is quick fast, efficient and huge selection of luxury. I first purchased a pair of valentino rock studs and the micro spike bag. I then ordered a YSL bracelet.
We love you! ❤️
I purchased two products from italist. The first one was delivered pretty first, and l loved them (boots)! And even though I ordered the second product during pandemic, the package also was delivered pretty quickly
Dear Tamaki,
Thank you for your feedback.
Best regards and stay safe!
Claudia F.
Italist connects great products with clients, and provides fast efficient order fulfillments. So happy I was introduced to this website and will remain a loyal customer!
Thank you! Thank you! Thank you!
The items are amazing quality and come at an extremely quick rate. The only downside is if you need to return an item, it becomes a little bit of a hassle, but even the new item is shipped extremely promptly.
Dear Stacey,
Thank you for your review.
We appreciate it.
We keep forking on returns and we are negotiating better and better rates
Quality products and really great service really fast shipping and handling! Will definitely be shopping here again! Great deals as well
Dear Marisa,
Thank you for your feedback.
We appreciate it!
Best regards and stay safe!
Claudia F.
I loved Italist. I scored a beautiful YSL bag at the same price if it were purchased in Europe.
The process of shipping it was fast and secure. I will recommend Italist to all who want to purchase high end items.
Dear Clarissa,
Thank you for feedback.
Indeed, we import luxury items directly from Europe at a lower price than in the US, Middle East, and most of As
Best regards and be safe!
Claudia F.
I purchased a designer bag that was sold out almost everywhere besides italist, as it was a last season item, but I was so in love with it so I had to find it and buy it! When I found the purse on italist it was on sale for over 20% off of the original price, and was shipped to me so quickly and in absolutely perfect condition. I am so happy with my purchase and am not a loyal italist shopper!
Dear Emma,
Thank you for your feedback.
We are glad you have found what you were searching for.
Indeed, each product on our site has the season on the product page.
Best regards and be safe!
Claudia F.
LOVE ALL MY PURCHASES FROM ITALIST - WE HAVE GOTTEN A LOT OF SHOES FOR OUR FAMILY AND WE HAVE HAD GREAT SERVICE AND FAST SHIPPING ON ALL ORDERS
Dear Charissa,
Thank you for your feedback and for being such an amazing customer.
Best regards and be safe!
Claudia F.
I had a great experience for the first time and am very pleased! Great discounts! I'm ordering a new one soon!
Dear Zora,
Thank you for your feedback.
More (useful) info about our business model here https://www.italist.com/magazine/italist-shopping-in-italy/
Best regards and stay safe!
Claudia F.
I love shopping with Italist they have good selection and I always find good deals. Shipping is very fast.
Dear Ines,
Thank you for your positive feedback!
We appreciate it.
Best regards and stay safe!
Claudia F.
Shoes came damaged! No exchange made. I would be asked to pay the costs of the sales tax on top of the new item without any kind of accountability or forgiveness on the part of the seller despite it claiming to sell high quality authentic luxury goods. Customer Service is impersonal and regurgitate the same lines copied and pasted. There's no access to a corporate number or office... what kind of business functions like this, surely there is no loyalty on either end. I just want Italist to offer some kind of compensation for a repair or an exchange that won't upcharge me 100$+!
Dear Brit,
We are sorry for your experience and we understand your frustration
Good deal. Fast shipping. The parcel was wrapped securely. It was a nice experience to shop at italist.
Dear Jessica,
Thank you for your feedback.
We appreciate it.
Best regards and stay safe❤️
Claudia F.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kelty,
Thank you for your feedback.
Indeed we offer direct import from Italy.
More information about our business model here below
https://www.italist.com/magazine/italist-shopping-in-italy/
Best regards and stay safe!
Claudia F.