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ipsy

1.5

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ipsy Reviews Summary

ipsy has a rating of 1.5 stars from 804 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ipsy most frequently mention customer service, glam bag and credit card. ipsy ranks 102nd among Subscription Shopping sites.

service
231
value
229
shipping
227
returns
167
quality
215
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South Carolina
1 review
18 helpful votes
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Where is it?
August 23, 2016

I received an email stating my ipsy was delivered but I have yet to receive it. How do I cancel all together and get me money back?

Date of experience: August 23, 2016
Texas
1 review
14 helpful votes
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Rip off
August 20, 2016

Ipsy sure does draft my account on time the 1st every month but here it is August 19th and I get an email this morning stating my Ipsy bag SHOULD arrive on August 25th... Really? 25 days after you take my money... seems like it's taking longer each month. I'm done with them and no more referrals either

Date of experience: August 19, 2016
Wisconsin
1 review
15 helpful votes
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Gone downhill
August 16, 2016

I was initially very excited with my Ipsy bag(s). Had ordered one but it too so long to come I thought my order hadn't been processed so did another. Again, initially didn't mind. Then started to notice I was getting almost the exact same things over and over. Multiple brushes I never use, all of these too dark bronzers, Lord knows how many black eyeliners and the same color blushes. All things I don't care about and are piling up. The most disappointing part is they rep all of these name brand items... maybe in the past year I've received two of those. The rest are straight leveled "Made in China" or in "PRC"... which is uh... also China. If I wanted Chinese products I could get Multiple full sized at the local Asian mart for much less than $10. Don't sink your business. You had a good model and concept. Don't get cheap now. I'm checking out Birchbox and Meme next. Will cancel these subscriptions if the next bag sucks too.

AND, I forgot but read what someone else said and that part is correct too. For the first 6 months or so, my order was in my mailbox by the 10th... then it started arriving on the 12th or 13th, now it's maybe the 14th to the 15th... yet they still take my money out on the 1st? Why? Was that to impress up front but then after you are no longer a brand new customer, you are moved down the priority list after they realize they've got you? Not sure but they seem to be slipping.

Date of experience: August 16, 2016
Pennsylvania
1 review
14 helpful votes
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Switching to birchbox
August 16, 2016

I have used ipsy for about 6 months now. I took the quiz and it seems like they have given me just about every product that I DONT want. I'm sure they just find what is cheapest and give the good products to the beauty bloggers. I emailed and complained (considering that I am paying for these products, I want to make sure I am getting ones I will use) and they responded and told me sorry but we want you to try new things so you will be getting the same products. Not impressed. I will give them one more month and then probably switch over to birchbox.

Date of experience: August 16, 2016
Washington
1 review
8 helpful votes
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I've had IPSY for the months of July and August. My July bag was missing an item. I contacted the IPSY support line twice over the span of 2 weeks and didn't hear back.
Then in my August bag I got a highlighter that comes in bronze and pearl, although my profile says I'm very fair skinned I was still sent the, close-to-orange, highlighter.
Contacted IPSY again to no avail.
Canceled my subscription.

Date of experience: August 16, 2016
Oregon
4 reviews
25 helpful votes
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Tartiest mascera
August 13, 2016

I use high end cosmetics on a daily basis... usually i adore my ipsy bag! My Tartiest mascara SUCKED... I use high end cosmetics and LOVE my ipsy bag... this mascara SUCKED...

Date of experience: August 12, 2016
Utah
2 reviews
7 helpful votes
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My daughter and I did it for 2 years but then cancelled and we miss it. So we are signing right back up! Its like Christmas every month! Between the two of us we use at least 1/2 the products. One product at WalMart is at least $8, so even if we use only one product it is worth it. LOVE IT!

Date of experience: August 3, 2016
Nevada
1 review
19 helpful votes
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Oddball Brands
July 21, 2016

I will tell all of you how to cancel. It worked for me. Threaten them with putting bad reviews all over social media and reporting them to the Better Business Bureau. They canceled and refunded me my $10 pronto. It works!

Date of experience: July 20, 2016
New York
1 review
7 helpful votes
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Try New Things
July 19, 2016

I been with ipsy since they started as I have been a Michelle Phan fan for years now. Ipsy is meant to try new things and many of those items may be out of your preferences or comfort zone. The point is to try new products that you may not have used before but actually may come to like. That is the feeling I always got from her videos as well when I started watching them didn't even used to wear makeup and now I am facinated with the art. I also like the fact that at a budget they try as a company to place all different types of items not just makeup. Honestly it's a mix with the glam bags some months you'll get high end products others you may get drug store brands however that's been her style all along she caters to the makeup users that are at a budget as well as those who can splurge. Honestly I enjoy the contrast and many times I'm happy to see that I don't have to shell out 30 bucks for an eyeshadow color that I really like and if I have to buy it again, which I never do because these items are usually full size, that it can cost under 10 dollars. Thank you and in Michelle Phans words good luck!

Date of experience: July 19, 2016
Washington
1 review
6 helpful votes
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Its fabulous!
July 18, 2016

I have very much enjoyed receiving my ipsy every month. Not always to my profile but most products are high end and fun to try. What i dont use i just give to a girlfriend or one of my daughters.

Date of experience: July 17, 2016
New Jersey
1 review
3 helpful votes
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Ive been a subscriber to Ipsy for 6 mos now and I absolutely LOVE this. Its $10.00 per month which is perfect. I've stopped spending tons at Ulta and Sephora because with Ipsy I get a makeup bag with 5 different sample sizes of products. Which is just enough. These consist of cosmetics, skin care products and sometimes brushes are in the mix.
If you're thinking, Oh, I don't need brushes,
Then when you sign up you will answer a short questionaire profile, don't check off brushes.

I definitely recommend trying them out. It's become my new splurge.

Date of experience: July 17, 2016
Nevada
2 reviews
11 helpful votes
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I get items not meant for me based on profile, very disappointed.

Date of experience: July 16, 2016
Washington
1 review
37 helpful votes
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Don't do it
July 15, 2016

At first when I started receiving Ipsy nothing ever came in the bag that matched any of the interest that I had. Then I started receiving the pretty pink envelope completely empty. No bag at all but the never miss charging your account. No customer service phone number to complain to. Total waste of time!

Date of experience: July 15, 2016
Georgia
1 review
12 helpful votes
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The products are not any brand ever heard of, the quiz they ask you to take does no good, I have gotten several bags and it's always small stuff, cheaply made, and of the same things each time. It's a rip off! Do not fall for it!

Date of experience: July 13, 2016
California
1 review
17 helpful votes
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They overcharge your account and its extremely difficult to get your money back! First issue I had was I was getting billed twice. They have no phone number which makes it extremely difficult to get in contact with them. When I finally got in contact with them they refused to refund me my money. I didn't want to deal with them so I cancelled my order online. After cancelling they continued sending me bags and charging me. Even though, my account showed as cancel online. I contacted them multiple times always been told that their would cancel my account. After contacting them multiple times, they stop sending my the bags but continue charging my bank account. Finally, I had to file a claim with my bank to stop payment and file a report. If you have a billing issue just go through your bank account and report them. They will just give you the run around and keep charging your card.

Date of experience: July 13, 2016
Pennsylvania
10 reviews
24 helpful votes
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So far so good
July 11, 2016

Four months so far without transaction problems. They do hit the card a while before they ship. I have had one item missing from a mailer. They use bubble mailers that have self adhesive. The company mailed a replacement. That is good service considering these are inexpensive samples. Not canceling yet as most products are higher quality. I don't participate in the social media they make a big part of earning extra free stuff. The rewards don't tempt me.

Date of experience: July 11, 2016
Utah
1 review
7 helpful votes
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Ipsy is terrible. They make you take this no sense quiz and don't send you anything close to your preferences. They also will send you the same products just different brands and different colors. I have no idea hif many times I told them I don't want makeup brushes and they just keep sending them or shades that are no where near my skin tone. They are fast to charge your debit card every month though that's for sure. I have had at least 6 of my friends cancel and I am canceling next. DO NOT GO WITH IPSY you are better of going to the makeup stores and asking for a sample for free.

Date of experience: July 8, 2016
Missouri
1 review
13 helpful votes
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I was an ipsy member back in late 2014. I got a few bags and realized that they were sending me cheap drugstore BS and I didn't want it. I tried to cancel in January of 2015 but because of their cancellation method, I wasn't really sure if I got it completely cancelled. I'm sure I called and emailed, etc. but never really could get confirmation. I believe they wanted you to fill out a survey and jump through a ton of hoops like a waiting period or something probably illegal. Because I couldn't figure it out, I cancelled my debit card so they wouldn't be able to charge me. I checked for a few months--no charges. Years later, I find out they've been billing my bank account somehow for I'm not sure how long since I cancelled my debit card--I'm 100% sure I never gave them a bank account number. I'm pretty sure it's not even an option when you're signing up.

These people are thieves. You can try to do the right thing and get out of it but they won't let you. I realize I sound like a complete idiot as I thought other reviewers did but these people are horrendous.

Date of experience: July 7, 2016
Illinois
1 review
29 helpful votes
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Need help!
July 1, 2016

Will ipsy contact us if our payment does not go through? I checked last night and on ipsy it said that I would be billed 7/2. So today I go to update my billing under the impression that I'd be billed tomorrow and everything would be all good. But the it shows an updated next billing date of 8/1. So now I'm wondering if I will get July's bag at all. Have they attempted to bill me a day earlier and my payment was declined? Will they try and bill again tomorrow? I have received no email stating any of this. Someone please help!

Date of experience: July 1, 2016
Colorado
1 review
8 helpful votes
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Unauthorised charge
June 27, 2016

I was camping and learned my debit card has been charged 29.95 for these glam bags that I didn't buy nor do I know anything about them or have I received any of there products.

Date of experience: June 26, 2016

From the business

ipsy co-founder Michelle Phan has captivated countless viewers around the world through her beauty video tutorials on YouTube. She envisioned a vibrant community where women could be inspired to express their unique beauty, and ipsy is that community!

“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.

When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.


ipsy.com
Founded in 2011
San Mateo, CA
+143
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