iPostal1Reviews 3,572

Hi Christie,

Thanks for your review.

We are sorry for the issues you described.

Our Office Plans provide you with a fax line and a phone number. Depending on the plan that you select, you can even choose a toll-free number. While you cannot select the exact number that you are provided with, you will be provided with options narrowed down by state, area code, or zip code. Depending on the filter that you choose, phone numbers that we can provide may have limited availability.

You are always able to add additional phone lines to your plan for an additional fee.

We see that you have been in contact with our Customer Service. We will investigate your specific case and then reach back out to fully assist you.

Sincerely,
IPostal1

Hi Eliot,

Thanks for your great review.

We are glad to hear that you are generally very satisfied with our digital mailbox service.

Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Please understand why we charge for optional services like scanning mail content, shipping, or picking up mail. Our pricing strategy is to keep the monthly mailbox price as low as possible and charge for optional services when customers use them. If we included more ‘free’ services in the monthly fee, the monthly fee would have to go up, and people who don’t use these services would have to pay more for no benefit.

Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. Pickup pricing does vary by location, and details on pickup fees are available by each address listing on our Locations page. When picking up letters, the pickup fee is for any number of letters. There is a pickup fee for each package.

You always have the option to move your digital mailbox to another iPostal1 address, where you are only charged to pick up packages, not letters. We can make this simple and fast.

Our Customer Service team will be reaching out to follow up with you.

Sincerely,
IPostal1

Hi Anne,

Thanks for your great review.

We are glad to hear that you are generally very satisfied with our digital mailbox service.

Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Please understand why we charge for optional services like scanning mail content, shipping, or picking up mail. Our pricing strategy is to keep the monthly mailbox price as low as possible and charge for optional services when customers use them. If we included more ‘free’ services in the monthly fee, the monthly fee would have to go up, and people who don’t use these services would have to pay more for no benefit.

Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. Pickup pricing does vary by location, and details on pickup fees are available by each address listing on our Locations page. When picking up letters, the pickup fee is for any number of letters. There is a pickup fee for each package.

You always have the option to move your digital mailbox to another iPostal1 address, where you are only charged to pick up packages, not letters. We can make this simple and fast.

Our Customer Service team will be reaching out to follow up with you.

Sincerely,
IPostal1

Hi Robert,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

While, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf, we keep your information private, and if your digital mailbox is being used for business purposes, your personal name associated with it is kept private as well.

If you would like to let us know specifics about your experience, please write to us at [email protected].

Sincerely,
IPostal1