On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.6 stars from 3,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
We monitor reviews for authenticity
Within the first 4 months of contracting this service I had 3 separate issues. I purchased a scanning package and placed an order to have an item of mail scanned. Three weeks later, still not scanned, so finally my daughter picked up the mail. A piece of mail was placed into our box in error. I notified the company 2 times and it was never removed, I finally had to discard it after I was told I would be charged storage. Charged storage on another piece of mail that had been picked up. Did not turn out to be the service/convenience I had anticipated. I have now rescinded my mail forwarding with USPS and am in the process of notifying various institutions regarding another address change.
There is little to be said, other than that I had a good experience with iPostal1 so far. Affordable prices, lots of options for how to handle incoming mail and packages and easy registration to get your mailbox going.
Very cost effective service for my startup. Happy I made this decision.
Very timely on notifications and on shipping/forwarding mail! Great job!
Overall it has been a good experience. I would recommend it.
I've been using iPostal1 for over a year, and since my first mailbox/virtual office, I created another one in a different state. I have no complaints at all, they are reliable.
For some reason I only got the message that I had mail AFTER they charged a late fee, I'm already paying for the service AND cost toe forward it to me, so I thought this was too much.
Hi Rosemary,
Thanks for your review.
When a new piece of mail is inserted into your digital mailbox, an email and a push notification are automatically sent to alert you. You get 30 free days of storage for all mail and most packages. You could never be charged storage before receiving an alert about that piece of mail being inserted. We even send an alert 3 days before a storage charge is applied to give you a chance to forward, pickup or discard that mail item to avoid any storage charges.
A member of our customer service team will be in touch soon to review how everything works and clear up any confusion.
Sincerely,
IPostal1
I find the site at 325 W. Washington easy to get to. And the service is always friendly. He even knows my box number! I highly rate this location.
Easy to setup. And notifications are very timely and detailed.
Have not had any issues. I pick up or have mail forwarded. Very secure option for someone with family all over the country who travel a great deal.
Awesome thanks I needed a service I could forward business. Easy to use and useful
I needed an actual address in Seattle and this has worked very well. Once I learned how to navigate the website, I have had no issues. The do what they say they will do, so far without issue.
I'm happy that it is performing as expected. I sent the envelopes sent to my company address to my country at low prices. Everything as it should be
We are extremely happy with the services provided to us by ipostal1.
Nice service, but UI should be redesigned – it is hard to figure out how to use the navigation
Hi Anton,
Thanks for your review.
You will be happy to hear that we are working on an update to the digital mailbox user interface. We updated our app. The online interface is next.
Sincerely,
IPostal1
Some of the additional fees can get very pricey. Didnt give me the option to forward mail to my register address. I'll continue a few more months to see how it goes.
I love not having to drive to post office to check box!
A big shout out to all the staff at 954 Lex.
Everyone there is hands on thanks do very much...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sandra,
Thanks for your review.
Sorry about the problems you experienced with your mailbox. Our Customer Service team is ready to help out any time there is a problem. Our mail centers do a great job of servicing our customers, but sometimes not perfect. All your tasks requests should be completed promptly. We are looking into the problems you describe.
Sincerely,
IPostal1