iPostal1Reviews 3,572

I am happy that I found iPostal. Great alternative to USPS Postal Boxes & cheaper. I love my $9.99 a month Plan, I love that I can have packages sent to a safe, secure location without the risk of it possibly being stolen by porch pirates! IPostal has been a blessing & I plan to stick with them for a very long time. I have even told other people about iPostal1 who have been having issues with packages being delivered to their home addresses & they've sound very interested in possibly signing up to. Thank You iPostal for creating this great alternative to mail delivery.

Great service, I just wish you didn't have to schedule pickups if you have mail awaiting you.

I'm happy with iPostal1 in general; my only complaint was that when I first signed up you completely lost a letter addressed to me from Germany. It happened because when I selected a nearby Staples store as the location of my mailbox, Staples did not clearly disclaim that the store did not accept international mail. When I was trying to track that letter after it was a month late, I asked people at my Staples store, including the manager, what had happened, and I even asked specifically if it might be that there was some problem with the fact that it was an international letter, and the Manager and an employee in charge of handling iPostal1 mail assured me that of course the store accepted international mail and there was absolutely no reason I shouldn't have received a letter from Germany. So you can imagine my frustration when (1) I later learned that in fact Staples stores DON'T accept international mail, (2) Staples corporate management never made that fact clear to its own store employees and managers, (3) I still have not received that letter from Germany, and (4) no one at iPostal1 or Staples has still been able to give me any suggestion where it may have ended up; no one knows what the procedure is when a store that does not accept letters from Germany receives one. I never even got any notice that they had not accepted a letter addressed to me or that the letter had received or processed in any way. Was it handed back to USPS, or what? And how could I claim it if not at my Staples store iPostal1 mailbox? So anyway, when I was finally told by the third or fourth iPostal1 Customer Care representative that my store definitely wouldn't accept international mail, I switched my iPostal1 mailbox to another location with her help. That fixed the problem, but obviously too late for the letter that never got to me.

I like it! It is working as expected. If you need a service like this I would recommend postal.

I really like the virtual mailbox your company has provided for people. Its a great service. Only one thing I wish you offered. A more transferable address. Because when i got the services I lived closer to the pack and ship store its at. Now I live on the opposite side of the city and it takes me at least 45 minutes to hour to get to it. And there is a store with the service closer to me now. But I still love the service you offer.

Tech Support is generally very helpful and responsive. But, I have to rely on them too much... the App is really bad. Simply allowing a photo to be rotated would be great. And then invoicing process is non existent -- charges just appear on the credit card. But Staples is where we pickup our mail -- they have some blame, too -- but mostly because this seems really new and requires staff their to be conscientious about how they do things (take the time to do it right, not easy). And then the staff have to use an App to let me pickup mail, but that App is terrible, too... I think everything would be so much better with some money spent on UI and App design.

I've had ipostal for a couple months and had never actually picked up my mail. This is because I had to have an address form notarized over video chat (due to covid), and my address on my license wasn't current (due to covid) so I just ignored the warnings. I went into pick up mail and was first informed my card had been declined (I cancelled card waiting for replacement) and I needed the address form to pick up. The lady that helped me was amazing. We got my payment info updated, addresses confirmed, and a stack of mail in my hand. Thanks ipostal!