Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iPostal1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.


+34
See all photos
How would you rate iPostal1?
grey stargrey stargrey stargrey stargrey star

iPostal1 Reviews Summary

iPostal1 has a rating of 4.6 stars from 3,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.

This company responds to reviews on average within 1 day

Instant Feedback

35,730 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

I never received my Mail
September 4, 2021

I had the sevice 3 Months never received my mail.
Williamsburg VA location
The manager of the Copy shop told me the post office was having problems. I payed for 3 months and got nothing. When i canceled i asked for a refund the CSR said i was lying. I am very disappointed and wouldn't recommend the service

Date of experience: August 5, 2021
Texas
1 review
0 helpful votes
Follow GEORGE V.
Unfollow GEORGE V.
Share Review
Report Review

Returned mail
August 11, 2021

Can't send mail to this address. Mail has been returned to sender. Would not recommend. Setup was a challenge.

Date of experience: August 5, 2021
Larry B. iPostal1 Rep
over a year old

HI George,

Thanks for your review. Sorry to hear about the problem you had with your mail.

If mail arrived before your Form 1583 was approved, then the mail center cannot accept your mail from the USPS. Our mail centers have no choice but to comply with the USPS regulations, which require that the identity of any mailbox holder be verified before mail can be accepted.

One of our customers service representatives will look into the specifics of your situation and reach out to you.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Ivy A.
Unfollow Ivy A.
Share Review
Report Review

Over Charging
August 5, 2021

Every 3 days I get a message saying I have expired my 30 day limit on mail. I pick up my mail and make sure it's cleared, but I am still charged a fee. This happens every week. It's not fair Im being overcharged for using this service

Date of experience: August 5, 2021
Larry B. iPostal1 Rep
over a year old

Hi Ivy,

Thanks for your review. We are sorry you are experiencing this issue.

Our Customer Service is working with your mail center to fix the issue and will reach out to you.

Thank you for being our valued customer.

Sincerely,
IPostal1

Michigan
1 review
0 helpful votes
Follow Shudrod W.
Unfollow Shudrod W.
Share Review
Report Review

Very convenient
August 5, 2021

Makes my company look professional.
And convenient mail alerts with photos!

Date of experience: August 5, 2021
New York
1 review
0 helpful votes
Follow Liliana N.
Unfollow Liliana N.
Share Review
Report Review

Super easy to use it!
August 3, 2021

So far I don't have any issues with it! I like it a lot and it has been helpful for my company

Date of experience: August 3, 2021
Spain
1 review
1 helpful vote
Follow Juan P.
Unfollow Juan P.
Share Review
Report Review

Great service
August 3, 2021

Meets expectations. They must improve the data that is sent to notarize. If it is a company, they must fill in the company data as well

Date of experience: August 3, 2021
California
1 review
1 helpful vote
Follow Max L.
Unfollow Max L.
Share Review
Report Review

The best!
August 2, 2021

I was looking for an online post office site and after lots of research this one was the clear winner. Fast, easy to use, great responses. And you can physically pick up letters IF you choose. Highly recommended. My only note would be to spruce up the UI to make it a bit more attractive to the eyes. It feels a bit too old school Microsoft.

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
Follow Melanie Y.
Unfollow Melanie Y.
Share Review
Report Review

I had a few packages delivered I picked em up, there was a nominal fee to pick up my packages I wasn't aware of at first but it beats having them delivered to nobody and never getting them

Date of experience: August 2, 2021
Georgia
1 review
0 helpful votes
Follow Susan I.
Unfollow Susan I.
Share Review
Report Review

So far so good
August 2, 2021

Easy once the verification process was complete. Wish there was an even lower cost option for low volume usage. I need it for a vanity address and to legitimize my business and have no real mail coming in and paying $39.99 I think it should be more like $9.99 for my purposes. Can you all look into that? Otherwise, other than pricing, all good so far.

Date of experience: August 2, 2021
Larry B. iPostal1 Rep
over a year old

Hi Susan,

Thanks for your review. There are absolutely other options that fit your criteria.

It sounds like you would be interested in the Green Plan 30, which is $9.99 per month.

One of our Customer Service representatives will reach out to you to assist you with the switch.

Thank you for being our valued customer.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Niki S.
Unfollow Niki S.
Share Review
Report Review

Better alternative to Regus!
August 2, 2021

Lookup site is user friendly and rates are reasonable for what we need.

Date of experience: August 2, 2021
District of Columbia
2 reviews
0 helpful votes
Follow Leyla C.
Unfollow Leyla C.
Share Review
Report Review

Ipostal1 makes life easier
August 2, 2021

Very polite office, online access is great. I can see who sent me a mail and have about a month to pick it up at my basic rent.

Date of experience: August 2, 2021
Arizona
1 review
0 helpful votes
Follow Lisa W.
Unfollow Lisa W.
Share Review
Report Review

Convenient
August 2, 2021

IPostal is a convenient postal solution for my small business. My business is mostly virtual, so having a physical post office works well for business formation records, and is efficient when I travel and still need my mail processed. Thank you.

Date of experience: August 2, 2021
Florida
1 review
0 helpful votes
Follow Anthony A.
Unfollow Anthony A.
Share Review
Report Review

What I like about iPostal 1 is that they will notify you every time you received a mail
And if you want them to forward the mail to you they will do it for less fee.

Date of experience: August 2, 2021
Florida
1 review
0 helpful votes
Follow Yolanda F.
Unfollow Yolanda F.
Share Review
Report Review

Reliable and efficient
August 2, 2021

I have been using iPostal1 now for three months while I am out of the country for an extended stay. I receive updates regarding my mail on a daily basis, and services requested such as scanning and pick up are honored without 24 hours. I had one hiccup where the system blocked access to my documents, which could have been a big issue if I had needed to access my mail on an emergency basis, but it was resolved within a week. All in all, I have peace of mind knowing my mail is safely stored for me while I am away.

Date of experience: August 2, 2021
Florida
1 review
0 helpful votes
Follow Ismene N.
Unfollow Ismene N.
Share Review
Report Review

Great Service
August 2, 2021

I love it no complaints and everything has been really smooth

Date of experience: August 2, 2021
Virginia
1 review
0 helpful votes
Follow Renee T.
Unfollow Renee T.
Share Review
Report Review

Fee to pick up packages was a surprise. Free shipping but then $2 to pick it up from Staples.
I'm sure the site tells you somewhere but I didn't know until I picked up packages. Now have to ship to Amazon Hub. Not a big deal, just annoying.

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
Follow Tiesha R.
Unfollow Tiesha R.
Share Review
Report Review

Great
August 2, 2021

It is great for a virtual but I was shocked I had to pay to get each piece of mail.

Date of experience: August 2, 2021
Larry B. iPostal1 Rep
over a year old

Hi Tiesha,

Thanks for your review. Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website.

Our goal is total transparency. Our aim is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup.

We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.

Please note that if picking up several pieces of mail at one time, there should be only one charge, not one per piece.

Thank you for being our valued customer.

Sincerely,
IPostal1

North Carolina
1 review
0 helpful votes
Follow Yvonne S.
Unfollow Yvonne S.
Share Review
Report Review

Great service!
August 2, 2021

Works great for my business needs! Timely notifications which is essential. Thanks

Date of experience: August 2, 2021
Georgia
1 review
0 helpful votes
Follow Kajuan J.
Unfollow Kajuan J.
Share Review
Report Review

Very good
August 2, 2021

No complaints as of yet you guys have been great to me at pick up let along if I was to call for any information regarding my box. I appreciate it and thank you.

Date of experience: August 2, 2021
New York
1 review
0 helpful votes
Follow Paul J.
Unfollow Paul J.
Share Review
Report Review

Good service.
August 2, 2021

Helpful staff. So far, so good. I have yet to use some features such as scan or shred.

Date of experience: August 2, 2021