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iPostal1 Reviews Summary
iPostal1 has a rating of 4.6 stars from 3,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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Good. Stop wasting my time with surveys. If it's bad you'll hear from me.
Excellent. I get notification as expected. The iPostal1 location staff very professional & environment is amazing
With iPostal I have a professional address and can easily pick up mail as needed. I have had it now for a couple months and have no complaints.
I decide to sign up for this service because it was better overall than using a PO Box (which doesn't accept FedEx and other deliveries). The location is perfect for my commute to work. So far I haven't encountered any missing parcels.
The service I use is partnered with a Staples officer retail store. I'm apparently the only customer for this service there which is a little concerning as different sales associates often struggle to find or process my mail uniformly.
My recommendation for them to improve service quality and mitigate potential missing packages they need to create documentation for the other sales associates to follow when the primary staff is available.
The service is just what I need. The email notifications and online portal give me the timely and detailed control I need over incoming mail. The team is efficient and responsive. In short, I am very satisfied with the service.
This is the first time using a mail service and it did take me a while to figure out everything that was offered, as well as how to manage everything. It's probably user error, but I ended up with some unnecessary fees. However, now that I am figuring things out, I'm sure that will improve.
The staff seems very helpful.
Hi Susan,
Thanks for your review. We are glad to hear you are enjoying the service!
A representative from our customer service team will reach out to you to see if you need any assistance understanding fees or other questions you may have.
Thank you for being our valued customer.
Sincerely,
IPostal1
With the exception of the charges for small packages that I pick up within 24 hours, I'm very happy with the service.
The experience was seamless without difficulty. I love having a business address.
FIVE Star customer service, very organized system. Helps tremendously with my business needs
This service is extremely convenient for online shopping (where I don't want to give my real address) or for when we are away.
I don't have much to go on because I'm new to Ipostal. So far the experience is as expected.
Everything working smoothly. I am satisfied with the service.
Good service phone service doesn't work though. Other than that took care of what I need for my business.
Hi Roshawn,
Thanks for your review. We are so glad to hear you're enjoying the service!
A representative from our customer service team will reach out to you to address the phone service issue.
Thank you for being our valued customer.
Sincerely,
IPostal1
Staples employees have a hundred things to do and are not experts on the USPS or iPostal1. This is a hurdle that will be overcome with time and experience.
Hi Perry,
Thanks for your review. While it is true that Staples employees are not experts in these fields necessarily, all mail center locations on iPostal1 go through a comprehensive training program before being listed on our website.
IPostal1 has many thousands of happy customers as reflected by our overall ratings. That said, we are always working to be better. If there is anything we can do to help smooth out the process, please email us at [email protected], and we would be happy to assist.
Thank you for your patience and for being our valued customer.
Sincerely,
IPostal1
I only needed my mailbox for a short time, and needed something affordable that I could rent and ship from. This was perfect. It was affordable, worked well, and the ability to cancel any time made it work for me. It was a lifesaver and I would definitely rent again if I needed to ship internationally. I highly recommend them!
I had the sevice 3 Months never received my mail.
Williamsburg VA location
The manager of the Copy shop told me the post office was having problems. I payed for 3 months and got nothing. When i canceled i asked for a refund the CSR said i was lying. I am very disappointed and wouldn't recommend the service
Can't send mail to this address. Mail has been returned to sender. Would not recommend. Setup was a challenge.
HI George,
Thanks for your review. Sorry to hear about the problem you had with your mail.
If mail arrived before your Form 1583 was approved, then the mail center cannot accept your mail from the USPS. Our mail centers have no choice but to comply with the USPS regulations, which require that the identity of any mailbox holder be verified before mail can be accepted.
One of our customers service representatives will look into the specifics of your situation and reach out to you.
Sincerely,
IPostal1
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Corey,
Thanks for your review. We are sorry you experienced this issue with the sales associates at your location.
We work closely with our centers to ensure that our standards of service and quality are maintained, and will, of course, follow up with your mail center.
A member of our Customer Service team will get in touch with you to provide any support needed. We want you to have a great experience using iPostal1.
Thank you for being our valued customer.
Sincerely,
IPostal