On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.6 stars from 3,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
We monitor reviews for authenticity
So far, I am very happy with iPostal1 service. I wish I didn't have to call to schedule a pick though.
I've enjoyed my experience so far and look forward to the future.
Every time I arrive at my iPostal I'm agitated due to the previous experience— missing packages, email notifications AFTER I pickup prompting wasted trips, staff asking me things they should know ++.
I regret not trying a different service, before establishing this as my business mailing address. I'll likely be looking for a dependable service at my earliest convenience.
Great for home business, just starting out and using basic virtual address. No issues, and I can see mail online.
Its okay for now. I don't like how the address looks for my business. It doesn't sound like a brick and mortar business.
Hi Kristen,
Thanks for your review. Sorry to hear that you don't like the street address.
If you'd like to make a switch, you can look at the other locations listed on our website and see if there is one that better suits your needs. If you need any assistance, please email our Customer Service team at [email protected], and we will be happy to help you.
Sincerely,
IPostal1
Hi
Not using my promotional materials and have big completed marketing materials with new address. Until then, I have not used the services as of yet to offer an opinion.
Very professional and pleasant. The lady who was at the front assisted me and also showed me how to navigate through the app.
The employees of staples (which is where my mailbox is) just don't care at all. They will leave you standing there even when they see you waiting, they will ignore you, half of them have no idea what iPostal even is. You'll tell them you're simply there to pick up your iPostal mail and they'll say they don't know how to do that, what is that?, Let me call my manager, I can't do that, etc. It's always an excuse, and it's just not something that staples cares about. IPostal is great, the Staples employees make it an absolutely awful experience every single time.
It's a mail service. They send you pictures of your mail to discard, forward, or hold till you pick it up.
It's been ok and I don't have the time to type in 50+ characters!
Decent experience. Tried to get all the items bundled together, but was charged a separate fee. I'm sure there was a bit of user error, and I hope I can figure out how to throw all mail into one envelope next time.
Hi Aaron,
Thanks for your review.
One of our Customer Service representatives will reach out to you to help you with consolidating.
Thank you for being our valued customer.
Sincerely,
IPostal1
I'm enjoying the virtual service it's ideal and making life easier to manage. Thanks iPostal1 you've been great.
Very easy.to understand the policy. Affordable. Peace of mind is priceless! Thank you!
IPostal1 has made my mail experience much easier and allowed me to be on the move while still getting mail.
I can´t access it because my password does not work. I tried to recover my password also without success until today.
Hi Neusa,
Thanks for your review. We are sorry to hear you are experiencing issues with your password.
A Customer Service representative will be contacting you to help resolve this.
Sincerely,
IPostal1
This was my original post:
"I received a piece of mail at Ipostal1. I asked to have it sent to me. A week later I saw that it had been returned to Ipostal1. (I recognized the type of envelope they use.) I called the store to request it be resent to me, but the employee couldn't find it in my file. I waited to see if someone had already resent the mail, but it never arrived. I put in a complaint with Ipostal1 asking for help finding this mail. I was told it was "escalated" and that someone would look into it. I never heard another thing."
After posting this, I received an email explaining what had happened to the piece of mail and that it had been re-sent to me. I have received it. Thank you Staples for fulfilling your promise to me and thank you Sitejabber for expediting the process.
Hi Christopher,
Thanks for your review. We are sorry to hear you experienced this issue.
We see that you have been in contact with our Customer Service team, and your situation has been escalated.
After speaking with our Staples team, they reached out to your mail center and are working hard to fix this problem. In the meantime, thank you for your patience as we work to get this resolved.
Sincerely,
IPostal1
Easy to set up and get going. Was able start using right away. I would recommend them to anybody
No complaints, very easy to use service! Would recommend it to others.
WHEN I CALLED TO SET UP A PICK DATE AND TIME OF MY MAIL IT WAS READY AS SOON AS I WALKED IN. THANK YOU SO MUCH
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daun,
Thanks for your review. We are sorry to hear you are experiencing these issues with your mail center.
Our goal is to ensure that our customers have a positive experience and get the most out of our service, while striving to maintain high service levels at all of our mail center locations.
It is very uncommon for mail to go missing. Our locations are certified by the USPS as a Commercial Mail Receiving Agency, that receive and manage mail securely and professionally.
Still, things can happen. Our representatives are working with the mail center to investigate your situation and address any issues so that this does not happen again.
Again, we apologize for the delay and will work with this location to improve functionality in the future. If you would prefer to switch to another location, our Customer Service can help you do that. A representative will be reaching out to you.
In the meantime, thank you for your patience and for choosing iPostal1.
Sincerely,
IPostal1