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The company has garnered significant criticism for its customer service, with numerous customers reporting extensive delays and a lack of communication regarding iPhone unlocking services. Many express frustration over unfulfilled promises, leading to sentiments of being scammed. However, a few reviews highlight positive experiences with knowledgeable support agents who provided clear guidance and refunds when services were not rendered. Overall, the feedback reveals a troubling trend of unreliable service and inadequate customer support, overshadowing the few positive interactions and raising concerns about the company's credibility and operational practices.
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I have a tmobile iphone 6 reported as "lost" so I decided to buy this unlocking service, even when the unlocking time last more than expected I am extremely satisfied with the service because:
1) instruction was very clear
2) payment transaction was secure through pay pal
3) received an immediate response by the vendor
4) every time I sent an email I got a response
5) a third party vendor couldn't unlock the phone and iPhoneUnlock. Zone decide to pay by their selves a more expensive service without any additional charge on my side
Now my iphone is unlocked and working very good.
Thanks iPhoneUnlock. Zone/ Zisis for such a good service.
I am so glad for unlocking my iphone 6 plus from japan softbank company. Everybody said its impossible to unlock japanese iphone but you did it thanku so much and i wish your further success. I always recommend try this site you will be never upset thank you...
Hey Deven! Nothing is impossible for us :D Enjoy your unlocked Softbank Japan iPhone! We will wait to unlock your friends' iPhones!
Its been 1 year am trying to unlock my iphone. And two weeks back i found about the iphoneunlock. Zone. I mailed them my issue regarding and i got reply within an hour asking for my phone details.
I sent them all details of my phone and they gave me sent me the mail with in a day why my phone locked and gave me a proper guidance what to do. And they gave 100% assurance and money back guarantee also.
So confidently i paid the amount and they asked me to wait for 7 days. But within 4 days my phone is unlocked.
Best about Iphoneunlock:
1) As a person from india i had lot of questions and doubt regarding them and keep asking questions via mails. And for all the questions they replied back super fast.
2) They gave me assurance of money back guarantee
3) And their timeline of reply back and solving problem are super good and fast.
Hey Sanjeev! Thanx for that great review and for sharing with everyone your unlocking experience with us! Enjoy your unlocked iPhone!
Excellent work, Excellent contact with costumer, really helpful.
My phone was blacklisted and I did wrongly order another one but after
I did contacted with them I side my problems but I did mistake.
After that they solve my problems but They didn't cut my before money.
Now my phone unlock
Thanks
Thank you Afsana for your awesome review! Enjoy your unlocked iPhone!
Hi I purchases an iPhone 5 olx with a locked icloud passcode. Is this something you can also unlock? Thanks! IMEI **************
I have unlocked Softbank Japan iPhone6. In these days, it is difficult to find a "right store" to do it, but IPhoneUnlock. Zone is a reliable service! Do not hesitate ask them for your iPhone, they will reply you whatever you have in your mind! My unlocking only took about 4days. That is so quick too. (Some other services take around 2 months... OMG...) Anyway, just unlock you iPhone with IPhoneUnlock. Zone! AWSOME!
Thank you Shinsaku! Softbank Japan is a difficult one, but as you can see, we can handle it! Enjoy your unlocked iPhone! Thanx for your great review!
Got the answers I was looking for in a timely fashion. Excellent service provided to me by Zisis who I spoke to on the phone and walked me through the entire process of having my phone unlocked. He was very helpful and knowledgeable and responded to all my queries. Overall, I was very happy with the service I received and the end result. I would recommend to anyone.
Hey Georgette! Zisis sends his regards! Calling you was a special case, but after seeing that through a phonecall it is easier to explain things, we will definitely implement it, so we can have a better communication medium with our visitors!
I made a payment (185 CAD) a day back and i didn't receive receive any sort of of conformation e-mail, is it a fake website or what?
I didn't find any contact information of this website, if any anyone of you know their email address or telephone number, let me know.
Thanks
Hello Saaajan. Please send us your IMEI number and Transaction ID to track down your order and give you an update about your order. Also, at the footer area we have a Contact Us link, so you can reach us out through our Contact form. We are not trying to scam anyone, and you can see below all our satisfied customers! Get in touch with us, to immediately track down your order and give you an update about your order!
Awesome service! Me and my wife came from Japan after being there for 6 years. We had purchased iPhone 6's in 2014 and were going to rejoin our Sprint network in the US. (Fun fact - SoftBank now owns Sprint). Before departing Japan, we paid our phones off and inquired about the unlocking mentioning that we were rejoining Sprint in which they were 0 help. After doing a quick Google search I found this company. I figured - Spend 99 bucks or another 700 each on new phones, so I rolled the dice. I received a confirmation email quoting that the service would take 12 days. To a present surprise, it only took 4 DAYS! Zisis was the customer car personnel that helped me and I am more than happy with his efforts and customer service. If you are coming from Japan and were locked to a SoftBank or other carrier, you can trust that this service works. Suggestion: Do it before you leave Japan so you can just go to the phone company when you get back and not miss a beat with communication. Thanks so much!
Thanx a lot Michael for sharing your experience with everyone else. We are really happy that you stayed satisfied from our services! Enjoy your unlocked iPhone and whenever you have a question, we are just 1 e-mail away!
Despite waiting a while, (maybe related to my iphone imei issues), my phone has been successfully unlocked. Thank you
Thanx Joel! Enjoy your unlocked iPhone!
Wow! This service totally works. I was a little unsure at first as it seems a bit dodgy to give someone $100 over the internet to unlock a phone but after reading all the positive reviews and googling scam and such without any red flags I decided to give it a shot. Id been a SoftBank customer in Japan for 16 years and have probably given them over $50,000 in that time. I just moved from Japan a week ago without cancelling my current contract. I was maybe one year into a three year contact with an iPhone 6 plus. Im guessing they will soon be very angry with me so I just informed iPhoneUnlock. Zone that my phone was blacklisted as Im sure it will be soon. Waited about one week and just received an email today that my phone was unlocked and it totally is! Amazing! Great super fast customer support answered every question I had often within the hour or sooner. I will definitely tell all my friends in Japan about this service as SoftBank is impossible to unlock anywhere else. Thank you so much! - very satisfied customer :)
Great review Jesse! Thanx! Enjoy your Softbank Japan UNLOCKED iPhone! We will be waiting to your friends!
I have an iphone 6s+ on a docomo network. Had a friend who had his phone unlocked through them, and he was very happy with them. Was expecting a full 12 business days to unlock because it was a newer phone on a network that wasn't listed. THEY DID IT IN FOUR DAYS! Zisis is the man. Even after the phone was unlocked he answered some very pertinent questions that I had, within minutes of my asking them. It was a real conversation, not just a cookie cutter response. I have two more devices I am going to get unlocked through him. VERY IMPRESSED.
Hey Steve! Thanx for that review! Enjoy your unlocked iPhone and we will treat your other two iPhones with the same respect :D
It works flawlessly as it says and the customer service is a pleasure to interact with... Zisis was my man and he responded very fast and professionally d^^
My japanese iphone 5 unlocked from softbank... hip hip hurray!
Really... if you badly need to unlock yours... just do it.
Cheers^^/
Hey b d! Thanx for your awesome review! Zisis also thanks you for mentioning him :D Enjoy your unlocked iPhone!
Great service and guidance from Zisis and the team. Very responsive. I definitely recommend PhoneUnlock. Zone. Don't hesitate to contact them!
Thank you Anna for your great review. Zisis send his thanx as well! Enjoy your Unlocked Softbank Japan iPhone!
No iPhone SIM unlock service in Japan. I tried the site and they unlocked my iPhone without any problems. Just send IMEI, pay money and wait.
Thanx Nobu! Yeap, it is easy as you said it! Enjoy your iPhone with any network you want! :D
I unlocked my iPhone through them. They had fantastic service. I found what I needed. I would highly recommend the service people who out there.
Hello Arif! Really appreciate that you stayed satisfied by our services! Enjoy your unlocked iPhone!
I've recently got unlocked a blacklisted iPhone 6S locked to Bell Canada by paying $139USD, thought they were charging huge money compared with other services but its okay. I'm happy just because these guys unlocked in 6days while I've been turndown by other competitors for the reason of not clean IMEI.
They are really genuine and fast service! Thanks Zisis
Hey Bhargav! Thanx for your great review! Enjoy your unlocked iPhone!
I recently had interaction with the iPhoneUnlockZone customer team, namely Zisis, a highly professional and empathetic customer service provider that I have not seen much over the Internet - meaning- it's a lot of a blind date to contract services over Internet - and this time it has been a pleasure to interact and get precise, accurate and prompt responses to all my concerns and questions. I am sure the actual Unlocking service is of the same breed - I'll definitely choose them and I'll be back to praise that service too :) I am sure :) Thank you people of iPhoneUnlockZone! Laura, Cancun, Mexico
Hey Laura! Zisis told me to send you the following: "I really enjoyed our conversations and I really appreciate that you stayed satisfied by my support. That kind of reviews and appreciation of my help, boost my confidence to keep on providing high quality support!". Thank you for your great review!
I must admit at first I was hesitant and skeptical this would work as the phone is from Japan and we could not find anybody who would do it. After about 10 days the phone was unlocked and works great with our phone provider. I will have two more people and phones coming from Japan and will use this service for those phones as well.
Hey Danny! Thanx a lot for your great review! Enjoy your unlocked iPhone and we will wait for your friends too ;)
Just got a Softbank Iphone 6S unlocked by IphoneUnlock. It took a quite long time (about 14 days) to get my Iphone unlocked, but I guess that the nature of unlocking Iphone from Japan. After I got the instruction mail, I got very excited and after following the guide, tadahhh... my phone is unlocked, now I can use whatever SIM card I want. Thanks a lot!
Thanx John! Yeap, Softbank Japan might cause some delays, but at the end we end up with an unlocked iPhone (Yours :D) . Enjoy your unlocked iPhone!
Answer: Hello Nikhil. Can you please send us your transaction ID in private to locate your order and give you an update?
Answer: Can I have your transaction ID and IMEI number so we can trace your order from our system and provide you an update? Thank you.
Answer: Thank you all for your answers: D The only way for now to remove the iCloud Lock from an iDevice is through the Original owner. We have a service that can find all available iCloud Contact Information of your iPhone, so you can communicate with him/her and negotiate the iCloud Unlock of this device. You can order one from the following link: https://www.iphoneunlock.zone/icloud-contact-information-service/
Answer: Hey Luliia. If this iPhone has an iCloud Lock (And it is reported as Lost/Stolen), then only the original owner can remove the iCloud Lock. If you want only to remove the Network Lock of your iPhone, then this is more than possible, but after the unlock you will not be able to use it inside the country that it is blacklisted! Go to our Order Form, respond to the 4 questions that we implemented, and based on your replies, you will be proposed the right service for unlocking your iPhone!
Answer: Hey Shannon. We cannot wipe her Apple ID, but we can find the Apple ID (Which will be her e-mail), so she can use the "FORGOT MY PASSWORD" feature. That will wipe her password and ask her to create a new one. This means that she should remember the password of her e-mail though, which I hope she does remember it :D Send us an e-mail through our Contact Us form, and an agent will assist you!
iPhoneUnlock.Zone specializes on iPhone Unlock solutions. We can handle all iPhone Lock situations, such as SIM-Locked iPhones, various Mobile Network support, fixing Blacklisted (Lost/Stolen/Fraud) issues, providing legal solutions for iCloud Locked iPhone and we offer SIM-Lock Deactivation request services.
We are able to analyse the full history of your iPhone, gather all available information that will help us to determine the best possible solution, and we apply them to your iPhone.
Our brand new service "SIM-Lock Deactivation request service" is able to identify the Lock Carrier, Blacklist, Contract & Financial status of your iPhone, generate a Formal SIM-Lock Deactivation request template and send this request to your Lock Carrier.
Our solutions are Legal, Safe, Secure and Permanent.


Awesome review Gary! We had some delays, but we did everything we could to unlock your iPhone! So, enjoy your unlocked iPhone!